Customer Reviews for Istorage Mandarin Loretto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Istorage Mandarin Loretto

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Lawrence B. on

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LaTasha B. on

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BOBBY B. on

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appreciate all their service. Truck engine light came on after 1 1/2 miles. returned and was given a replacement truck right away, because the size truck I was using was not available I was given a larger truck at same rate. I was on a limited time limit and had to get something done ASAP. Thanks for the help.

Carole J. on

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I had difficulty signing up for the 24/7 Ride Share as the system would not support setting up the account (not user friendly.) I eventually had to call customer service to arrange an after hour drop-off. The wait for telephone support was long and arduous, however, the UHaul Support Representatives I eventually spoke with were very helpful in finding the right answers to my problems as they arose.

Patty C. on

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Hard to find -- hidden off the road. Office doesn't open until 9. Check-in by phone was fine until I couldn't get the lock off the back of the truck. Called the helpline, but they couldn't help. Finally managed to get the lock opened by chance. I won't do self-check-in again.

Janet T. on

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All was fine at location but had to wait thirty minutes for asst manager to open up. We were there at 9:30 but he got there at 10. He said bus was late. He was nice & helpful —- just late.

Michelle J. on

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Ronald F. on

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poor system to return your truck the cell return system sucks it would not take my code with 4 times I called the number provided I called the 800 number and was put on hold for half an hour. Worst experience I have ever had

Christina W. on

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The problem is with coordinating where I wanted to pick up my truck and where I wanted to drop it off. Neither of my choices were followed thru by U-Haul and both choices were changed at the very last minute. The pick up and delivery that you required was very much out of my way and very time consuming. I’m sure you know On moving day how much value there is time. For this reason I probably will not use your service ever again and pay a little more to use a truck rental service that respects my choices for pick up and drop off.

Michael K. on

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I filled the truck until the nozzle clicked off and then got charged for 4 gallons. It clicked. I didn't expect a fuel charge. Mike Koster

Rudy B. on

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Reserved uhaul on phone, went to pickup vehicle, employee did the check vs. Doing it on my phone and added the 14.00 insurance fee without my knowledge

bob H. on

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I was forced to pay an insurance fee even though I didn''t want it and I had other insurance. I was told I couldn't rent the truck if I didn't pay the charge. Why quote $19.95 per day when the real charge is substantially higher. It's robbery and I won't recommend U-haul again.

Tracy N. on

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Christopher S. on

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Stephanie O. on

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I sent an email reference to my experience.

william E. on

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Ashley W. on

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First They tried to quote me incorrectly by over $50 after I had a reservation held online. then They added a $14 safe trip fee I did not agree on. I have insurance. I agreed to $20 a day plus mileage and bring the truck back in the same condition and same gas! Other then this no issues.

Bruce S. on

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Linda B. on

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CATHY W. on

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richard S. on

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ELIZABETH B. on

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Eric C. on

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Had a reservation for couple weeks, came by the store, didn’t have the right truck.

Mick K. on

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DIDN'T KNOW I WAS COMING!!! SAID THE TANK WAS 1/4 FULL!!! THE RECEIPT CHARGED US FOR GAS AND THAT SHOULD NOT BE!!!

Charles R. on

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I will answer this at a later date.

Nicole S. on

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Shawn O. on

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James S. on

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Tim I. on

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Jim S. on

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