I have to put much of the blame on Uhaul for a bad experience. I have a uhaul office 2 blocks from my house when I made the rental reservation for pick up at 8AM. A short time later uhaul changed it to this new location for 10AM pickup. With the later pick up time I had to break away from my project to get the rental. When I arrived at the rental location I had to upload pictures of my drivers license to uhaul etc.... This took over an hour away from work on my job site. I attempted to contact the new location for an earlier pick up time, but uhaul had given me a wrong phone number. When booking the rental I was bombarded with several pitches to sell me more insurance coverage which I declined. After all of that I was charged for insurance that I had declined. The entire process way frustrating and mostly unnecessary. I will likely never use uhaul again.Curt R.
Customer Reviews for Jakes Farm LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is new to the UHaul family and you can tell. Processing a reservation takes time and patients. The van I received looked as if it had not been cleaned since the last rental. Wiper blades were shot and I had to get new wiper blades from a different Uhaul dealer and install them myself.ERIC M.
Self loading and unloading trucks... Just kidding.. Staff was very helpful. Location couldn't 6 be any better.. Very happy with equipment.. Thanks to them and U-Haul for reliving some of the stress of moving... But seriously.. Guys self loading and unloading trucks... Thanks to jakes farm ,,, all the staff and to uhaul Yall rock!!!!Gregory A.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.DANNY S.
Customer did not leave a comment.Curt E.
Customer did not leave a comment.Omar N.
All was good.BENJAMIN R.
Customer did not leave a comment.Taylor C.
Customer did not leave a comment.Gilbert W.
This location had no idea how to use their system. We showed up 20 minutes early and left 40 minutes after our original departure time. If you are looking at doing some shopping as you wait for the employees to figure out their system, I would recommend this location. If you are in a rush and on a schedule. I would not recommend this location. It is impossible to reach them on the phone number they have listed on the Uhaul website.Andrew B.
We had set a reservation for a different location, however when we arrived we were told that our pick up location has been changed but we were never alerted of this. So then we had to drive to the Jakes Farms location. This location did not have any uhaul personnel at it and it was not set up yet for the contactless pick up. So I am not sure why they are sending customer's here. We had to sit on the phone for over 45 minutes on hold with customer service before we could finally get the code to unlock the key box. The women I spoke to on customer service was condescending and rude about getting us what we needed. We were very frustrated with our uhaul experience for their lack of communication and helpfulness, I would be very hesitant to use them again. I am not sure why they boast on having an easy app and online system when at each step I had to wait on hold to try to talk to someone to resolve internal issues.Patrick P.
Customer did not leave a comment.ASTRI C.
Make sure to have all requested supplies. When you don't, actually adjust the rental contract to reflect that so that customers don't get charged for supplies that were not provided.TIMOTHY V.
Thank youAmanda C.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.DANIEL W.
They were late checking us in and she told us that we could bring it back anytime tonight since she was late checking us in. We got charged on the bill for $50 more than should have.Sandy C.
long wait time with picking up and dropping off. Otherwise very friendly people.MARINA S.
Had several issues with this location the biggest being the key to the rental was not in a lock box. The business hiurs stated they oped at 10 am. No one was onsite to help until 11:30. Truck had not been checked in correctly from the previous rental, the Jake Farm employee was confusing, rambled on about unrelated topics and finally admited she did not properly prepare the truck for my arrival. Worst experience ever. Love Uhauls 24/7 pickup and return program. I hope I never have to rent another tuck again. You should remove this location as a rental site quickly.DAVID L.
Customer did not leave a comment.CHRISTINE P.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Francis S.
The directions on maps was wrong. We had to put in the exact name to find it on mapsAnne J.