This was a terrible experience and I want a refund.willie B.
Customer Reviews for Jakes Farm LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
did not have size reserved (gave me a 15 instead of a 20), lot was cluttered and unorganized, truck was dirty.Chris T.
Customer did not leave a comment.Lawrence W.
Have the truck halfway clean, on time, and ready to go. We had big problems getting it.Eric A.
They didn't register the truck as returned and I got a call from uhaul about late equipment. Thankfully I called the number and reported it delivered. They also double charged me. Unprofessional and would not recommend.Joshua Q.
Customer did not leave a comment.tresten W.
Friendly and helpfullAngelina B.
I had a delay in picking up my U-Haul. Angelina at Jake's farm was very helpful. If I ever need another U-Haul Jake's farm is where I'll goJERI P.
Compliments to the lady I dealt with mostly. SHE was knowledgeable and easy to work with, but the older man that joined the conversation later (maybe the owner) had a very bad attitude. He was just plain bitchy. jkgJohn G.
Return area has high weeds & is muddy.Jeff C.
Mow weeds in return area.Riley C.
Customer did not leave a comment.ALETA B.
Not very friendly customer service.Priscilla M.
People at the location at the assigned time.Jeremy H.
I waited an hour and a half to get my truck. I don't think it was Jake's farms fault but my truck had been given to someone else and the person who would've normally fixed it was on PTO or something so they had to wait on the phone with uhaul to get my reservation moved to the smaller truck. They were nice and apologetic despite the stress.Whitney K.
We tried contacting them before hand to confirm pickup but no one answered the phone. We arrived on time for our pickup but we had to wait about 10 minutes for anyone showed to help us out. Once someone showed up things went smoothly.Paul C.
The inside of the truck was dirty, there were empty 1/2 empty water bottles and sodas in the cab. The person working when I picked up the truck didn't seem to know how to use a computer. It took me 45 minutes for him to give me the keys and I was literally the only customer in sight. This place SHOULD NOT have a contract with uhaul. What a waste of my time .Bill N.
I was charged a fuel charge after it was taken off because I was given a truck with no fuel. I put just as much in as I was given. 50 miles to empty. Then was charged a fuel fee.MORGAN L.
The attendant asked me about the fuel, and I explained to him that I am leaving it exactly as I picked it up. They still found it necessary to charge me $151.00 for gas, even with a picture as proof. My contract also states that my drop off date is 6/30/22, I dropped it off a day early, and was billed a late charge of $54.00. U-Haul makes it impossible to reach anyone by phone, therefore it is all by email. Good luck finding someone who cares.Jess R.
Customer did not leave a comment.Benjamin J.
Part of the issue is that my pick up location was changed at the last minute. The place I was supposed to pick it up was open at 9, when I had scheduled my pick up. They told me to pick at Jakes. There was no one around and the sign on the door said to call a number at the house-which no one answered. Finally after knocking on the door a few times, over the course of half an hour, someone came out. She was perfectly friendly so props on that. I had my confirmation information with the drop-off listed (2 miles from my destination in Denver), but she couldn't find it listed on her database, so she overrode my drop-off location and put a to-be-determined drop-off. A text from U-haul later in the day gave me a drop-off location. Unfortunately, that location was on the other side of Denver, so after a frustrating pick-up, and the frustration of moving, we ended up spending an additional hour in the van to get it dropped off. While this location is terrible and not a very good "face" for U-haul, some of my issues go to the head office for changing both my pick up and drop off locations.KAREN W.
Customer did not leave a comment.PATRICK M.
The cargo area of the truck had not been cleaned. The area around the building is not paved and was a mud pit. I had to explain to the woman who helped me how much 3 dozen is.Patrick W.
Our family rented a uhual truck from Jakes Farm location in Loveland. We arrived more than a half an hour before office was planned to open. When arriving we were going to call the 800 uhual number since we knew it was before office hours. The employee knew we were there and immediately came out to greet at our car. She was very professional, kind, courteous, and knowledgeable about services. The property has a very unique shop where they sell artistic products. The property was also very clean and easy to see from the road. Moving is stressful and we couldn't be more happy with the service that was provided to us. Thank you!Rebecca N.
Terrible. We reserved a truck for 10am. This place was supposed to be open at 10am. No one was there and the door was pad locked. Called the number for the location got voicemail. Others had shown up and stated they also had reservations. Had no idea we could check in online. When we finally got that through calling uhaul twice we got a code for lockboxes for the keys to the truck. Wrong key in the lockbox to the truck. Finally at 11 am someone came that worked there. She unlocked all the lockboxes and changed all the keys to all the trucks. All of the keys were in the wrong boxes. This place gives Uhaul a bad name. Total junkyard,no joking. Pitchfork In the middle of the road, good thing it was light out! This place is literally a junk yard. Will never rent from this place again. I felt bad for another couple they were supposed to have a reservation for 7 that morning. Again no one even showed up till 11. And just went into the farmhouse. Finally came out to see if we needed help. Uhaul you need to truly take this place off your list, you need to have a representative go look at this place. Terrible junkyard!Jim L.
Customer did not leave a comment.Brittany R.
Cool place. Easy to work with.Eric K.
I was charged for items I did not use or get charged after hours fee when turned in early and office was padlockedPHILO G.
Have better logistics planned so when I arrive to location there is a vehicle available for use.brianna M.
The pickup location was muddy and no one was there to assist, & the sign with a phone number kept going straight to a recording with no ability to leave a voicemail. My saving grace was the lady that answered the customer service line! Thank you to her!!Monica T.
Seems like it's a business for a lot of things and it was kinda confusing what was supposed to actually happenTim S.
Done all by my self, I love itMANUEL P.
Customer did not leave a comment.Lyndsey S.
Had to look around for someone working, but it was Sunday and only one person was working the entire farm; no big deal.RIC C.
Just do what you say you are going to do.Nicholas R.
Make sure that you keep the Reservation and not Change them at the last minute LIKE YOU DID and then not give. $ 50 like you say ON THE WEBSITE. Unsatisfied customer Scott warehimeDAVID W.
Employees were late over an hour late to pick up.thomas M.
Customer did not leave a comment.DAVID THOMAS B.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Austyn R.
I have to put much of the blame on Uhaul for a bad experience. I have a uhaul office 2 blocks from my house when I made the rental reservation for pick up at 8AM. A short time later uhaul changed it to this new location for 10AM pickup. With the later pick up time I had to break away from my project to get the rental. When I arrived at the rental location I had to upload pictures of my drivers license to uhaul etc.... This took over an hour away from work on my job site. I attempted to contact the new location for an earlier pick up time, but uhaul had given me a wrong phone number. When booking the rental I was bombarded with several pitches to sell me more insurance coverage which I declined. After all of that I was charged for insurance that I had declined. The entire process way frustrating and mostly unnecessary. I will likely never use uhaul again.Curt R.
Staff is new to the UHaul family and you can tell. Processing a reservation takes time and patients. The van I received looked as if it had not been cleaned since the last rental. Wiper blades were shot and I had to get new wiper blades from a different Uhaul dealer and install them myself.ERIC M.
Self loading and unloading trucks... Just kidding.. Staff was very helpful. Location couldn't 6 be any better.. Very happy with equipment.. Thanks to them and U-Haul for reliving some of the stress of moving... But seriously.. Guys self loading and unloading trucks... Thanks to jakes farm ,,, all the staff and to uhaul Yall rock!!!!Gregory A.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.DANNY S.
Customer did not leave a comment.Curt E.
Customer did not leave a comment.Omar N.
All was good.BENJAMIN R.
Customer did not leave a comment.Taylor C.
Customer did not leave a comment.Gilbert W.
This location had no idea how to use their system. We showed up 20 minutes early and left 40 minutes after our original departure time. If you are looking at doing some shopping as you wait for the employees to figure out their system, I would recommend this location. If you are in a rush and on a schedule. I would not recommend this location. It is impossible to reach them on the phone number they have listed on the Uhaul website.Andrew B.
We had set a reservation for a different location, however when we arrived we were told that our pick up location has been changed but we were never alerted of this. So then we had to drive to the Jakes Farms location. This location did not have any uhaul personnel at it and it was not set up yet for the contactless pick up. So I am not sure why they are sending customer's here. We had to sit on the phone for over 45 minutes on hold with customer service before we could finally get the code to unlock the key box. The women I spoke to on customer service was condescending and rude about getting us what we needed. We were very frustrated with our uhaul experience for their lack of communication and helpfulness, I would be very hesitant to use them again. I am not sure why they boast on having an easy app and online system when at each step I had to wait on hold to try to talk to someone to resolve internal issues.Patrick P.
Customer did not leave a comment.ASTRI C.
Make sure to have all requested supplies. When you don't, actually adjust the rental contract to reflect that so that customers don't get charged for supplies that were not provided.TIMOTHY V.
Thank youAmanda C.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.DANIEL W.
They were late checking us in and she told us that we could bring it back anytime tonight since she was late checking us in. We got charged on the bill for $50 more than should have.Sandy C.
long wait time with picking up and dropping off. Otherwise very friendly people.MARINA S.
Had several issues with this location the biggest being the key to the rental was not in a lock box. The business hiurs stated they oped at 10 am. No one was onsite to help until 11:30. Truck had not been checked in correctly from the previous rental, the Jake Farm employee was confusing, rambled on about unrelated topics and finally admited she did not properly prepare the truck for my arrival. Worst experience ever. Love Uhauls 24/7 pickup and return program. I hope I never have to rent another tuck again. You should remove this location as a rental site quickly.DAVID L.
Customer did not leave a comment.CHRISTINE P.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Francis S.
The directions on maps was wrong. We had to put in the exact name to find it on mapsAnne J.