Customer Reviews for Jake's Small Engine Repair
(U-Haul Neighborhood Dealer)

325 reviews

2318 Point Fosdick Dr NW   Gig Harbor, WA 98335
(No onsite parking at this time)

(253) 432-8958

Location Hours

  • Mon: 9:30 am - 1:30 pm
  • Tue-Wed: Closed
  • Thur-Fri: 9:30 am - 3 pm
  • Sat-Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(253) 432-8958

2318 Point Fosdick Dr NW
Gig Harbor, WA 98335
(No onsite parking at this time)

Services at this Location:

Location Hours

  • Mon: 9:30 am - 1:30 pm
  • Tue-Wed: Closed
  • Thur-Fri: 9:30 am - 3 pm
  • Sat-Sun: 9:30 am - 1:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

The van was dirty and smelled when we picked it up.

Betti C. 
Rating:
4.0

WHERE IS THE DRECEIPT

GLENDA G. 
Rating:
5.0

The location and people at this location where great but overall the total price I was charged was alott more than what I was quoted. I also spent get a break down of my charges. So for that reason, I will not recommend.

Rene R. 
Rating:
3.0

I was charged a cleaning fee even though the truck was incredibly dirty when I rented it. Dispute documenting it through the app with pictures they refused a full refund.

Terrance L. 
Rating:
4.0

Uhaul on line service is terrible every time i reserve a vehicle it's not available I have to completely change or cancel my itinerary everyone of my last five rentals had issuds

Jacobus S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

JANIS P. 
Rating:
5.0

Customer did not leave a comment.

Cliff W. 
Rating:
5.0

Customer did not leave a comment.

ALEX LEE B. 
Rating:
4.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Provide a better trailer selection.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

ERIC VAUGHN S. 
Rating:
1.0

Don't ever go there , what a rude bitch!! Even the bloody dog wanted outta THERE !! Find some other place please , so rude !!! FOGEDABOUTIT!! Have a nice day !! FACKING off !!!

DEV S. 
Rating:
3.0

I was charged a second day. I called the scheduling office to turn in the truck 3 hours They said the charge would go from 39.99 to 45.99 and I agreed But I was charged for an entire second day Mark 253-318-9232

Mark U. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Sheila P. 
Rating:
4.0

The truck had not been cleaned. Seemed to have a lack of power when cold.

barry B. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Martin M. 
Rating:
3.0

Easy to miss this location and the driveway area is a bit tight.

charles O. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Extremely helpful in a terrible situation brought on by Uhaul. Uhaul is a terrible company, but the lady that helped me that day, restored my faith in humanity.

JENNIFER N. 
Rating:
5.0

Jake was excellent to work with and very knowledgable.

MARK ALAN N. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Geoff S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Owner was super sweet and made it extremely convient. Would use again over any Tacoma location

Jonathan S. 
Rating:
5.0

Always friendly and easy to rent from !

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Neal A. 
Rating:
3.0

The only negative part of renting yhis uhsul was the girl checking in people. She wasnt friendly. Her answers when asked a question was if i interrupted her. Her son was on the computer behind her and she even was rude to him. So i would have to say her custoner service level was at poor.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

fix the online pick up and drop off. stop Charging for things people wave to take,like insurance. a hold line on phone is way to long.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Karla R. 
Rating:
4.0

We rent here often

ROBERT JAY R. 
Rating:
2.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Danielle V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Jake did a great job, in, hookup, and out. Very prompt and professional.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Reasonable rate, nice, new vehicle.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Damico R. 
Rating:
4.0

Jake seems like a nice guy.

Jeannie M. 
Rating:
3.0

Online check-in process was smooth and easy with the U-Haul app.

Michael R. 
Rating:
5.0

Update Uhaul site to accurately reflect Jakes hours of operation...

Lawrence S. 
Rating:
5.0

They are not open everyday and I was allowed to booked online for a day they are closed. I got lucky and the owner was there and able to help me. They do not Normally have pick up when they are not open. They do not have a key box where you can do 24 hour pickup.

MARY THERESA H. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
1.0

I rented an open trailer for a day, I picked it up by 7/14/2020 at 2:45 and told the person I will bring it back tomorrow this time, There were no instructions or written contract were not given, the next day I returned the trailer back, again there were no comment or objection about the return time or date, when they charged $60 dollars I was expecting return of $39.55 when I returned the trailer.when I sow the contract (I printed from my printer I saw the return time and date I was surprised, because I returned the trailer it was on or before 15:00 in the afternoon !! office is closed at 16:00 CONTRACT IS NOT CORRECT

AHMET S B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
2.0

The truck was absolutely filthy when I got it. I cannot believe that I've been charged extra for cleaning. At Uhaul's request, I took the truck a day earlier than needed and I returned it two days before it was due. I'm a regular U-haul customer and expect better than that.

Seth M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

In and out no problem and they were very accommodating

Robert R. 
Rating:
5.0

Very friendly people and quick to check out.

Ronald E. 
Rating:
5.0

Everything was great and thank you!

Gabrielle M. 
Rating:
4.0

Customer did not leave a comment.

shani A. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Nothing really. Good experience. Easy transaction. In and out quickly. Nice people, cute dog. ??

Joe'Lle B. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle M. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
4.0

Customer did not leave a comment.

Joanna V. 
Rating:
5.0

A smooth transaction!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Volney A. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

When taking people's reservations, tell them if what they are reserving isn't available. Don't just automatically upgrade to a larger truck size. When I made the reservation for a 10 foot truck, I made it for a 9:30 am pick up. It was confirmed for 1:00 pm pickup. I called again and had that changed. When I went to pick up, I was told I was “upgraded” to a 15 foot. The truck ended up having mechanical difficulties and I was not able to complete everything I needed to.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Dropped off truck. Closed on Monday. No personnel interaction. Very easy drop off process.

Siegfried N. 
Rating:
5.0

The U-Haul computer system was not functioning properly.

Lawrence S. 
Rating:
3.0

Ordered a larger truck when order was placed. No notice of size change. Was told I could return to any uhaul. Not true. Was turned down by two. The

Marilyn J. 
Rating:
5.0

Engine light came on after truck loaded and en route to destination. Increased our worry that we would breakdown!

Marilyn J. 
Rating:
5.0

Easy experience , very well-managed. Staff are very accommodating . Will use again.

Stephanie K. 
Rating:
5.0

Very good experience very nice people!!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

George and the whole team at this location were absolutely amazing to work with and saved us by going the extra mile to help us out of a jam.

paul B. 
Rating:
4.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

gabrielle M. 
Rating:
2.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Very supportive to a last minute need.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Staff was friendly and professional.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

It was a very good rental experience.

tim G. 
Rating:
5.0

Customer did not leave a comment.

Mel S. 
Rating:
5.0

Easy, friendly. Jake was great! Reserving again for the remainder of my move.

Debra T. 
Rating:
5.0

organized and quick.

Hossein P. 
Rating:
5.0

Super convenient location. Cargo van was perfect for finishing our move.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Morton A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
3.0

The app based check out and particularly check in was problematic and time consuming. I understand it's to allow transactions outside of business hours but it is not quick or convenient, taking pictures in poor weather and with poor cell phone coverage at night... it needs reviewing to streamline it.

Lee K. 
No reviews have been submitted for this location.

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