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CURTIS G
Customer Reviews for James Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had oil leak Left two puddles 4 inch in diameter on my daughters driveway
MARK DVery nice to deal with. Very professional every time we rented from there location.
brian eNeed another step below entry step to high makes getting in and out very difficult
CHARLES MAlways a pleasant experience @ James Rental
ARTHUR MExcellent service and friendly business. I will use this facility again in the futurr.
ROSE IAs always, James Rentals was great to work with. U-Haul equipment worked without fail. I am well pleased with the experience.
JAMES SMs. Pam is great. The truck was clean and her office is neat and orderly. James Rentals is a great representative for U-Haul. I will recommend this location to anyone looking for a rental.
JOHN DFriendly and courteous staff and made sure we felt welcome. Absolutely a family run class act!
WAYNE MTrailer was parked under trees for some time and hadn't been pre-prepped for my arrival. The interior was very clean, but the exterior had the debris from the trees (pine needles and leaves). They were conscientious in that they did hook up the trailer and brake light connections, and tested to be sure everything worked properly.
LISA CThey were able to get me the trailer I reserved at another location that did not have it when I arrived at the scheduled time. Very accommodating and friendly
Steven LVery professional and accommodating. Will use again.
Larry Every nice and polite. Friendly staff and customer service was outstanding.
JAMES BNothing! The most wonderful woman works in the office, and I believe she is truly an angel sent from heaven to serve this Community. Thank you for everything.
DAWN BService is excellent. Friendly capable people Have used several times There’s no place better
Dan SPoor service
Paul BWish the hours were more flexible but the overall was a great experience.
Cynthia hThe James make local rentals an easy and pleasant experience. Their facility and vehicles are always clean and well maintained….all backed by just about the nicest folks you’ll ever meet.
Loren bThey were very friendly and helped us out. Unfortunately the process of check out took really long then half way to our home the ABS light came on had to go back and swap out. So, the moving help sat in our driveway and we did not get the truck there until 10:30. We got to Uhaul around 9:15. So I paid $190 to movers while they waited. It's unfortunate that the Uhaul is not organized and streamlined. The 1st truck had the ABS light come on so had to swap it out for another. That truck had not been cleaned out.
Amy FGreat thank you nice and easy
Richard BThe whole process was efficient and made easy by your local representative. Keep up the good work.
Loren bFabulous!
Mark DHard to spot the office from the road.
Christopher EThis was a great place. Very easy to pull in and out of. Staff was amazing
EDDIE Svery friendly and helpful and very reasonable rate. thank you
clarence fI contacted this location to let them know that I would be dropping off after hours. They were very accommodating and courteous.
Dennis BDon’t charge the next person an environmental fee. WTH is that anyway? If a person returns a vehicle in 29 hours don’t charge for 48 hours.
John OExcellent and personal customer service with Pam....the move went well and equipment was clean and in working order...
Melinda Wno improvement needed.
mark lAmazing solution and representative helped to analyze our specific needs. Thank you.
Michael AAll was good
Raymond FPam and her staff are great ambassadors for U-Haul. They are very professional. The rental process was quick and easy
John DThe owners and staff are amazing and have wonderful customer service. They were helpful and knowledgeable. However, on the other side upon return th UHaul at the drop off location wanted me to pay for the trailer as it was "damaged" SO GLAD I HAD A VIDEO OF THE TRAILER AT PICK UP. It was concrete proff of where I picked it up and th3 condition of the trailer (didn't bother the hauling and towing) but this special handle that was MIA somehow bothers the whole value of the trailer. Glad I COVER MY ASCOT.
Miranda HRented a truck on Tuesday at 8 :30 am ans returned on Thursday nov. 16 at 2:55 pm and was charged for four days . Need to rent a trailer for we are not done moving, but would rent again from 260 Franchise. The truck was not ready to pick up for it was dirty. Don't understand the xharge for the fourth day¿??
Ed BFast fun and fabulous!!!
Mark DBeyond excellent customer service!!
Gayle BWas not told up front that I would have to go on line to check truck back in. Poor Internet service in that rural area. Task was hard to complete. Should provide customer with guest wi fi password to check truck in
Kimberley BThe truck I reserved wasn’t there. The owner had taken it and a uhaul car tow dolly to pick up a truck to work on. The man should have said he would be back soon with the truck but told three different times he would return. I will tell anyone to avoid that location. This caused me to be behind schedule. I had been by there hours before my scheduled pickup time and the truck was there. I appreciate the employees at UHAUL that helped me find a different truck. The place where I finally got a truck was absolutely amazing.
Pamela LExcellent service. Clean truck. Great experience! Thank you!
sandra hThe staff at James Rentals were exceptionally helpful and friendly. I highly recommend everyone use this location for rental equipment and storage.
John HEXCELLENT SERVICE! The BEST U-HAUL COMPANY I have ever had the privilege to work with! Clarendon County is lucky to have them serving their community. Patrick
Patrick MThanks for holding onto the keys to the my lock
Francis HExcellent service
Francis HThe clerk was outstanding!
Catina DAlways pleasant to deal with.
TRACEY BWell equipped, very friendly and easy to deal with. Very nice people.
Stephen WAwesome customer service
Jacqueline B