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Marilyn M.
Customer Reviews for James Snow North Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. Reasonable rates. Good location. Loved being able to book on line and staff was super friendly and helpful.
Patricia C.My only concerns are related to the condition of the vehicle: I'm not sure if the tires were inflated properly in the front. The driver's wheel kept shaking as l drove to my location. If that's not the problem, than it must be something to do with the front wheel drive? Thank you
RAYMOND T.Can't think of a thing.
David V.Excellent experience all around, friendly service, great equipment. 5 stars.
Dave G.Efficient and helpful
Jeff J.An entirely drama-free experience. Thank you.
Norm M.Worked great
Adam N.I love the coldwater location. Willa is the absolute best and is always wonderful to help.
Katelyn C.Customer service was excellent! Recommendations to consider for cube vans: - keep padlock on rolling door well lubricated with silicone spray (especially in winter months when there is lots of grit on roads) - check and lubricate rolling door mechanism, the unit I had was stiff to open/close.
Frank I.Great service -Thanks a bunch!
Peter Nigel S.Great experience!
Brad C.I cannot say enough about the personal attention given us by Willa at this location. She was so very helpful and accommodating, showing compassion and caring that is so hard to find these days. I would definitely use this location again should I require equipment. Honestly, she was a breath of fresh air, an
Charles N.Everything was good. Snow storm didn't make us cancel
joan M.Pleasant, clean and easy. Thank you.
Todd H.Employee was pleasant and knowledgeable and helped me get everything set up. All in all a nice experience
Harry W.The lady at the location was extremely helpful and pleasant to deal with!
Jamie G.The drop-off site was closed by the time we dropped off the vehicle, so there was no interaction with personnel. The app was a little flaky and I had to go through the entire drop-off procedure twice to be successful, which was a little frustrating. The vehicle was clean and functional.
Mark R.Excellent customer service. Very friendly and informative. Exceeded my expectations. Joe Jesseau
JOE J.No need to improve. All was perfect. thank you
Steven S.Excellent service!
Jim A.The trailer had no safety chains
Ian M.Put the keys in the right lock box
Amanda D.The reservation website has no method to change a pickup location, you have to cancel and then re-enter all the info
Gordon B.THE LADY THAT TOOK CARE OF ME WAS VERY EFFICIENT ANDQUICK. OUT THE DOOR IN NO TIME.
Art A.Night drop off are terrible. Don't knew the place and the darkness made it super hard.
Joao B.Absolutely amazing experience: quick, efficient, friendly service provided by Willa, helping to hook up trailer, test out lights of trailer, etc. Couldn't ask for a better experience.
Alexandre K.Service here is excellent and staff is the best
Catherine O.Very friendly. Would strongly recommend.
Miranda C.Rented a trailer from this location and very pleased with the whole rental experience. The rental agent was very pleasant and the trailer was clean and in perfect condition!
Robert W.The agent was very informative and helpful.
Randy M.The fact I was forced to go to coldwater to pick up the truck was inconvenient and the extra fuel it cost me also was charged $30 more for the car transport then what i was suppost to pay . A bit disappointing
JOHN B.Front tire of vehicle was very warn. Did not want to show it to my wife as it would have caused her great concern. I didn't realize it right away. Willa, the person I dealt with was fantastic. She was very helpful. Wonderful person to deal with.
Bob B.The trailer is very old and very rusty and bad in condition. Worse services of u-haul. On the spot u-haul changed the pick up location and fucked up with the person schedule.
Shubhpreetsingh S.As far as Uhauls go yeah this place was fine. The owner was 10 minutes late to arrive and get us the keys. She was friendly and nice. If I had to use uhaul again I'd use this location. Likely wouldn't use uhaul again though since their site is not user friendly, they never had what you need, and they constantly make errors in bookings. If you use this location they own many of their vehicles which means you're guaranteed it, but if not then you're really just gambling and it's usually not worth it.
Henry T.Willa was pleasant and helpful. I will return and alwaus rent from this facility. Easy to find, close to highway and plenty of room to manouver a trailer.
Dorothy K.This is the worse experience I have ever have. No trailer no employees there were two customers waiting and nobody ever showed up. I would never recommend U-Haul to anyone. This branch should be shut down or given to someone else to run. This give U-Haul a very bad name and reputation.
Sue S.This location was the best i have dealt with yet!!!
Nathan O.Thank you Willa for your helpfulness and thorough attention to every detail. You made our experience wonderfully simple! 🌟 🌟 🌟 🌟 🌟
Michael L.Willa made the hole experience a pleasure. Excellent job!
Andy R.Not a thing it's a great place thanks 😊
brad H.Customer service phone number is garbage!!
Shawn V.Awesome customer service.
John W.Don't change my reservation the day before, leading me to double my mileage - with a smaller vehicle, I will never use U-Haul again.
James Ryan H.Even though this location is further for me I will only go here for uhaul rentals which I rent 1-4 times per month. Wila at James Snow storage is amazing! Highly recommend!!
Katelyn C.The service at James Snow North Self Storage was excellent! Very helpful and friendly, and they really took an interest in what I needed and exceeded my expectations. I would highly recommend them to anyone!
Stan O.the sales associate we dealt with was excellent. she was very through and made the process so seamless. we will defiantly deal with the coldwater location again. D.Harrison.
Dale H.Awesome location. Wila is amazing and I will continue to ONLY use this location.
Katelyn C.This location offers great communication, helps you get the trailer ready and attached. Wila is amazing, friendly, knowledgeable and helpful.
Katelyn C.Always very nice
glenn W.Nothing. Service was exceptional. Trailer was clean
Cassandra L.Willa was great to deal with; with outstanding customer service. I made sure that I communicated this to her when I dropped off the car transport. I also watched as she treated every customer this way; her employer is fortunate to have an employee this knowledgeable and engaged! Gravenhurst resident.
gary S.Friendly customer service. Thank you!
Fred F.Will at James snow storage which has uhaul rentals us an absolute pleasure to deal with. Even if I find a uhaul available closer to me I prefer to go to this location because of Wila.
Katelyn C.Instructions to find the key not clear. There were NO SIGNS directing to the location of the key. Even after login into my account and speaking to an agent the information she had of the location of the key were poor and not helpful.
John I.The lady on the phone was very helpful and friendly.
Carey G.The brakes were pulsating and you could feel it in the steering wheel
Rob L.There is nothing that the James Snow North Self Storage UHaul in Coldwater ON can do to improve - Willa, the UHaul Agent there provided fantastic customer service!
Michael O.The attendant here was extremely helpful and as a had accidentally left items sitting in the yard secured them and immediately secured them notifying me so that I did not worry.
richard R.Our customer service rep Willow was amazing! Hard working and very pleasant Thank you! Peter
Peter A.