Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)

349 reviews

19825 Northwest Pkwy   Marysville, OH 43040

(937) 642-1003

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(937) 642-1003

19825 Northwest Pkwy
Marysville, OH 43040

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ENITAN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The app is a little difficult to use. It took about twenty minutes for the process to be complete to rent the truck. Location is great I've always gotten the truck that I have requested.

Eric B. 
Rating:
2.0

The back of the truck was filthy from the previous user. It was filled with knocked off rust and dirt, almost like someone had moved a junkyard. I cleaned it out pretty well, but could not wash it out due to the bad weather. As a result, some of my possessions have been stained by whatever remained on the floor of the box after I cleaned it.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO L. 
Rating:
4.0

Fix your mobile checkin process. It didn't work. Customer service called back almost an hour later to fix the problem (on UHauls end). Drop off was more of the same + the app didn't work.

Scott A. 
Rating:
5.0

They are always very helpful and accommodating. Friendly staff.

LORI C. 
Rating:
5.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

The wipers need to be changed other then that it was a good unit

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

Very comfortable setting and convenient location. Excellent customer service.

Kathleen M. 
Rating:
5.0

First and last time I ever use uhaul. Absolutely awful and inconvenient. The shitty app doesn't work, customer service is useless. It took more than 30 minutes just to get the keys and another 30 to return them. When I called to return the van the wait time was 54 minutes! Are you kidding me?! Absolutely unacceptable. Never ever using Uhaul again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Patia W. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

I had a very good truck.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Staff was VERY friendly! We had to return because we accidentally locked our car key in the Uhaul, and they were very friendly and accommodating. We really enjoyed working with everyone!

DAVID G. 
Rating:
5.0

Two notices: passenger door difficult to close unless it was “slammed” to latch and the monitor for the low tire pressure warning stayed on. Checked all tires and they were good. Overall, all was good.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
1.0

Parking brake was completely broke on the truck. No warning was given. This location also never put an appliance dolly in the truck like I had reserved. Then when I got my receipt after the rental they still charged me for the dolly and haven't processed the refund yet

Braden R. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Had difficulty with a Sunday (non hours) pick up. System would not acknowledge my reservation even with Help Line assistance. Help line assistance then tried to send me to another local U Haul location that was said to be open, but wasn't. Luckily, I was able to get a hold of Jan Wilkerson (original reservation) employee (Krista) who came in from her day off to assist me. I am extremely thankful for her generosity. I would highly recommend Jan Wilkerson U Haul, but greatly disappointed in the Help Line.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

When I booked my truck online to be picked up at this location, it said it would be $30. When I arrived, I was told that price didn't include the mileage I would be traveling and was charged $89 based on an estimate I gave the lady behind the counter. When I asked her if it mattered if I went over a few miles (because it's impossible to accurately estimate exactly how far you're going to end up traveling in advance), she said it wouldn't make any difference. After I returned the cargo van, I was later charged for going over by an incredibly small amount (maybe five or six miles). Please be clear about this on your website so future customers understand before they arrive. It was incredibly confusing when reserving a truck. Thanks!

JORDAN Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

No improvements need to be made. The entire process was convenient, economical, and I just can't believe how streamlined and hassle free the whole experience was.

ANTHONY D. 
Rating:
5.0

Renting from U-Haul was easy. I would definitely use you in the future. Thank you

Sandy M. 
Rating:
5.0

Nothing…the experience was excellent.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E. 
Rating:
4.0

Service was good. Staff was friendly and prompt. Would recommend if you need a Uhaul in the Marysville area.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Phil E. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
4.0

Customer did not leave a comment.

SHELLY S. 
Rating:
5.0

Customer did not leave a comment.

YOHANA T. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

CHANDRASEKARAN M. 
Rating:
5.0

The people were very good and nice.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Was supposed to gather the Uhaul at the Morse Rd location. Was called the morning of moving day and was told I had to drive to Marysville to get a 26 ft uhaul. Was not happy I had to drive almost an hour to get this uhaul.

WESLEY H. 
Rating:
5.0

Customer service was great

JAMES S. 
Rating:
5.0

The service was great and the 10ft truck was well kept and extremely clean.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Very friendly. Had the equipment as promised. Great overall experience.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KENNY S. 
Rating:
5.0

Customer did not leave a comment.

K H. 
Rating:
5.0

Customer did not leave a comment.

LAWTON D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DANNIE F. 
Rating:
5.0

This location was so much better than the other one I used in Marysville, Ohio this year!!

Dan and H. 
Rating:
5.0

Customer did not leave a comment.

Trycia L. 
Rating:
5.0

It's all good, Very easy transaction and 24/7 turn in. Excellent

JOHN M. 
Rating:
5.0

Staff was very friendly and pick up and drop off was easy.

CHANTEL T. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

agent was great; experience was great

DIANE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Tracie N. 
Rating:
5.0

If you are wanting to rent a U Haul in Marysville, this should be the location you choose. Their customer service is hands down the best. You are in and out quickly, no surprise charges, vehicles are clean and maintained and the staff are friendly and efficient

ELISA Z. 
Rating:
4.0

Spring loaded Lock pin was missing for the dolly ramp to keep the ramp in place while driving.

ANDREW K. 
Rating:
5.0

Nothing! Customer service and Staff were excellent.... Keep up the excellent work!

DAVID D. 
Rating:
5.0

The totally BEST U-Haul location I've ever used. Great staff and some really interesting collector cars in the office.

DONALD S. 
Rating:
5.0

Terrific customer service. Easy drop off

DEBORAH H. 
Rating:
5.0

I couldn't have asked for a better experience

JAMIE C. 
Rating:
5.0

Very helpful and nice

Justin M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

WYATT S. 
Rating:
5.0

Nothing. Both pick up in Ohio and drop off in Tenn went smoothly. Thanks.

RYAN H. 
Rating:
5.0

N/A

Sandra B. 
Rating:
5.0

Great job!

Alan D. 
Rating:
5.0

There was a futon top left in the van. It was in the way.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Lynn O. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
2.0

Actual physical location was very nice. The “location” was poor because I had an hour travel to pickup truck and return to my starting point where items were located.

James M. 
Rating:
5.0

NOTHING - BEAUTIFUL FACILTY ROD AND KATHY MORGAN

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing perfect interaction

Andrew C. 
Rating:
5.0

Everything was good at the pickup spot at Marysville Ohio

rick W. 
Rating:
5.0

Nothing.. you were amazing people!!

CIERA F. 
Rating:
5.0

Stacey was professional, helpful and kind.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Smooth easy transaction.

Shawn S. 
Rating:
5.0

This location was amazing !!

KIMBERLY B. 
Rating:
5.0

This was the best rental truck experience in 30 years. The staff was excellent to work with!!

Bryan C. 
Rating:
5.0

It was an excellent experience as far as I was concerned.

RICHARD B. 
Rating:
4.0

My issue is not the equipment but my card was charged one amount and then charged another and no one knows what's going on and that's a problem.

Jasmine W. 
Rating:
5.0

We have rented from this location a few times. The staff and owner is awesome . Always friendly and kind. Plan to rent again from this location.

DEBORAH H. 
Rating:
5.0

The left rear tire of the tow dolly was low on air and should've been checked prior to being rented in Marysville Ohio facility for return trip back to WinterHaven,Fl.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Very professional. Place of business was clean and convenient. Jennifer was very helpful and knowledgeable. I would rent a u-haul from this location again. Thank you for your assistance.

KATHLEEN E. 
No reviews have been submitted for this location.

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