Customer Reviews for J&J Games N Hobbies Inc
(U-Haul Neighborhood Dealer)

48 reviews

6324 S US Hwy 85 87   Fountain, CO 80817

(719) 471-7910

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(719) 471-7910

6324 S US Hwy 85 87
Fountain, CO 80817

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Staci T. 
Rating:
5.0

Customer did not leave a comment.

RODGER C. 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
5.0

Staff very friendly.

ROBSON A. 
Rating:
5.0

Customer did not leave a comment.

TARENA A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

LATONYA D. 
Rating:
5.0

This has to do with U-Haul's "contact-less" system. That system is not ideal. My phone and browser had several issues that prevented me from completing it. Luckily, the folks here were able to fix it from their end. However, U-Haul corporate should consider improving this system and process. Consider using a specialized U-Haul app that bypasses phone/browser settings that prevent the current process from functioning as intended.

Dale Y. 
Rating:
4.0

Convenient location/quick service

THOMAS C. 
Rating:
5.0

Keep up the great service.

GARNET CHACHERE K. 
Rating:
3.0

Customer did not leave a comment.

JENNISE S. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe P. 
Rating:
1.0

Don't make people wait an hour for roadside assistance to pick up, have more service technicians available so that people don't have to wait 4 hours for help. Have you're people code that the vehicle is returned on the day it's returned instead of waiting a week so that customers don't get accused of stealing the vehicle. Don't make customers wait on hold for 2 hours before customer service picks up.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Lady at counter very nice

EDWARD T. 
Rating:
1.0

Our original reservation was NOT what we got. We reserved a 15ft truck and since it was rented the day before and not returned we had to downsize. On top of that, the location we picked up from was not very helpful. The clerk insisted we use self help which was not working. Only after we tried multiple times to use the self service only to have it fail did she agree to help us. So much for a reservation guarantee!

EDWARD K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JR A. 
Rating:
4.0

One tire on the trailer was in pretty bad shape

NORMAN W. 
Rating:
5.0

Excellent rental. Jason was truly helpful, the entire transaction went very smoothly, we were blessed to be able to get the exact equipment and supplies we needed at a very busy time in the moving season. We would recommend and gladly use this location for any other moving needs. Thank you!

David L. 
Rating:
5.0

Customer did not leave a comment.

RAYNER F. 
Rating:
1.0

Got recommended a truck too small for our move , the dude who we picked the uhaul from was ride , did not help us , did not answer for a bigger truck , left us without telling us anything about the truck , gas etc. also the dude tried to charge more to get more money out of us for his own gain. We had to get rid of half our house because of the small uhaul and not being able to get a bigger truck. Then we go to the drop off location to drop the uhaul and tow dolly at and that uhaul place is no longer affiliated with uhaul and then we went to a different location and even though they had a uhaul sign and said they were “ going to check us out “ they also stated they are not a uhaul and can not contact corporate for us nor give us any kind of receipt to tell us we dropped the equipment off. So when I got frustrated they told me to shut the fuck up. I WILL NEVER USE UHAUL AGAIN NOR RECOMMEND IT TO MY WORAT ENEMY !!! From point A to point B was a shit show !! These third party uhaul a do NOT CARE about uhaul customers. They are running a whole business. Uhaul is just extra income. They could care less. Dude was literally cutting someone's hair and at our drop off location dude was helping other customers and I was just on the side. HORRIBLE EXPERIENCE ! NEVER AGAIN ! Go to budget , penske, your own truck. DO NOT go through uhaul.

MICHAEL R. 
Rating:
2.0

You need to ensure the key drop boxes have deposit slots large enough for the new style key fobs which are larger than normal. I found the larger key does not fit in the current drop slots and had to get creative on how and where to place the key upon the trucks return to ensure it was secure.

Russell D. 
Rating:
4.0

Interior not clean, but the clerk informed me. Clerk was professional. As your advertising says as low as $19.99 a day. So my question is what's considered a day, 12 hours or 24 hours?

CARL W. 
Rating:
4.0

Customer did not leave a comment.

CURTIS M. 
Rating:
5.0

Outstanding

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

No improvement needed. Quick and easy. Friendly staff

LAURA E. 
Rating:
5.0

GREAT CUSTOMER SERVICE!

ALICIA G. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

They are very helpful here. Had no issues at all. Would definitely use this business again.

GERALD K. 
Rating:
3.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
3.0

Customer did not leave a comment.

HENRY V. 
Rating:
5.0

This was the fourth location i had been to on this day who had available trucks to reunt. The guys are very helpful.

Makda F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

CANDICE P. 
Rating:
5.0

This is not the correct pickup country. We picked up in Fountain, Colorado, not Red Deer, Alberta. The F650 was awesome and it hauled very well.

Jeffrey A. 
Rating:
5.0

They were friendly, polite, quick, I always prefer this location to rent U-Haul!

Alicia G. 
Rating:
1.0

Twice I called because I left my phone in the van. Twice the gentleman told me that he had check and my phone wasn't there. I drove to the location and could see my phone through the window. He could have just told me that he was busy and could I just come down and check. He lied to me. It is very poor customer service.

ARLEEN D. 
Rating:
5.0

Check in was easy, and the clerk very kind and informative.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

WILSON L. 
Rating:
5.0

You are the best at what you do..... J and j games is a great place to go and it's very friendly and fast....

LATONYA M. 
Rating:
5.0

Very helpful and kind. She made turning in the equipment easy. Thank you

CARLA O. 
Rating:
5.0

Great service from J&J store. I will go to them in the future.

JIMMIE H. 
Rating:
5.0

One of the top U-Haul locations I have rented from!

Matthew G. 
No reviews have been submitted for this location.

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