Customer Reviews for J&J Service Center

Very helpful young lady

Very polite and helpful!

J & J personnel are outstanding. They will go the extra mile to make certain that everything is in order and ready when it is your time. They are a busy place and they do a great job.

I was told I would receive a partial refund and then was told I wouldn't when I call the main office about my return.

Very helpful.

the airconditioner did not work on the truck. would not cool.

Great people to deal with

Way over priced

I would reorganize my complete customer service department to serve your customers. My calls were unanswered my emails were not responded to. Our company uses U haul often in different locations to move our products and I myself and the owners of the company are not very happy at the moment

Nothing it was great Thank U!!!

the rates were not what was quoted when I picked up the vehicle, were higher. The box of the truck had a leak and some items got wet

Make sure the truck is clean before you leave

The store hours and the U-Haul website hours are incorrect we had to wait an hour for the store to open to pick up the trailer

Friendly staff who were helpful!

Friendly, quick and knowledgeable staff. Highly recommend!

The place in Kentucky was great but the drop off in adairsville ga. Was the most rude woman that I have ever dealt with in my life ! She doesn't need to represents such a great company like uhaul 5922 joe Frank Harris pkwy adairsville ga.

The process went really well. Staff was informative and helpful. Equipment was clean, well maintained and easily accessible.

I would recommend you not charge a customer $2.12 for being 5 miles over on mileage, when I left way more gas in the tank after returning compared to pickup!

truck was very dirty. I was told I had to clean truck before returning it when I got ready to load it it was full of dried mud from the last user and i had lay blankets down to keep my stuff from getting nasty. truck was cleaner upon return than it was when I received it but I was the one charged a $25.00 cleaning fee.

There was a problem and I could not get someone to help me move. I did not even get inside the truck and it never left the lot. And they still charged me to rent it when I never used the truck at all.

We really don't have another choice in this area so I guess the question about another location for drop off doesn't apply.

I was forced to pay for 2 days of insurance even though I only needed 1 day. The truck was turned in in less than 12 hours yet I had to pay for 2 days of insurance. I call this bull——!

Its a life saver thank you nice doing business

N/A

Every thing worked out just great.

The only recommendation would be is to make sure window wash fluid is available and in the truck's reservoir. Otherwise, we were very pleased and satisfied with the pickup location and pleasant people who took the time to explain essential points.

Nothing was pretty good, staff very nice

Returning the vehicle on line was a little confusing but, other than that it was a good experience.

We returned the truck with the gas gauge at 3/4 of a tank and we were upcharged 6.80 for fuel that was added. Really?? Looked like 3/4 of a tank when we drove it across the street from the gas station to drop off. Not a necessary charge.

The location was very disorganized and it seemed like the U-Haul experience was the last thing on the associates mind.

The person was great to deal with. Made my retail smooth and easy

Excellent customer service. Thank you!

Thanks everyone and the truck was great

Reserved a small trailer 2 weeks in advance but U-Haul called me a few days before pickup to say they only had a larger one which would have been difficult. When we went to pick it up, they had the original size we reserved there.

Just not a very clean are well kept place, but there are not a lot of options in this area, so we just have to deal with it. The personnel there was nice. By the way, we feel that the price you charge is excessive !!!!

Parking could be better

Make sure everyone can access information a customer has already entered during online reservation so same questions will not have to be repeated and save time. Took almost as long in person to pick up as online reservation entry took.

It rained the day we were driving and a lot of my stuff was wet when we opened the back. Things that got wet(55in TV, mattress, chest of drawers cardboard boxes etc.) I don't know what can be changed but something needs to be done.

This location was very busy but the staff was friendly and helpful.

Tires were not good had to put air in couple them

A+

Great experience

The equipment was broken among other things. I would like a phone call back from upper management asap

Nothing everything great

Having computer problem and could not print receipt. Got through email though.

More selections

I absolutely would recommend this location because the lady who took care of us was extremely polite and very helpful.

Worst uhaul dealer Ive erer seen

The running lights had troublep