Customer Reviews for J&J Service Center
(U-Haul Neighborhood Dealer)

327 reviews

32 Susan Cook Dr Ste C   Whitesburg, KY 41858
(Hwy 15 & Bypass)

(606) 633-4839

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(606) 633-4839

32 Susan Cook Dr Ste C
Whitesburg, KY 41858
(Hwy 15 & Bypass)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have no choice here. There is no other place in this area to turn equipment in.

PAT P. 
Rating:
3.0

I had selected to pick up the truck at 6 am. There was a glitch with the online pickup and after 2 hours on the 1800 number was provided an apology and the code for the padlock. The padlock would not unlock- tried for another hour until the staff at the location arrived at 9 am. She could not open the lock either and called for someone with bolt cutters to drive there. She finally was able to open the padlock and apologized. She was very nice. I left the lot at 9:30- only 3 1/2 hours late. Very frustrated.

Ernie S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

nothing

MYREL S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
3.0

No comment

Carl W. 
Rating:
5.0

excellent job

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

LYNDON G. 
Rating:
3.0

Your online 24/7 app did not work very well. I went to check out the truck and it said that my GPS location did not match. Luckily the owner was therw.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

LONNIE I. 
Rating:
1.0

they sent me to the wrong place! And give me to bigger truck

COLE B. 
Rating:
4.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

on the trailers the companies need lift to roll the tongue up and down like on a boat. and i brought it back a day earlier than I planned do I get credit.

DEBRA O. 
Rating:
5.0

Customer did not leave a comment.

DALE Q. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
1.0

Billed me for pads/blankets that I never did get. Very unprofessional.

CARLOSEDWARD M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

I think it's a shame that we got charged for wrong drop off location when I have rented 2 prior uhauls and had the same drop off location. Thankfully I will never have to rent again!

PETER C. 
Rating:
5.0

J & J went above and beyond to take care of me. I needed to pick up the truck early, then I needed to keep the truck for another day. As usual they took care of me with no hassle, even gave me a BIG SMILE when I returned the truck. They are great folks to do business with, I need to rent U-Haul trucks more often.......LOL

Stanley O. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

PAT P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

The location was not the problem, the problem was that you needed a collage degree in Technology to figure out the U-haul website. Therecm was just too many hoops to jump through and the directions to complete them makes u leave the site all the time so u have to start everything all over.

Kyle B. 
Rating:
2.0

After I followed all of the instructions and dropped the rental off I received a text saying take to another location. I did everything perfect went to the exact location and after I drop it off they tell me to take it to another city. I think issue is resolved but could go either way and I dont like resolving non issues.

Dustin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Everything was good.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

lexie J. 
Rating:
4.0

Customer did not leave a comment.

danielle S. 
Rating:
3.0

Customer did not leave a comment.

Martina H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very helpful young lady

BRUCE A. 
Rating:
5.0

Very polite and helpful!

Mark H. 
Rating:
5.0

J & J personnel are outstanding. They will go the extra mile to make certain that everything is in order and ready when it is your time. They are a busy place and they do a great job.

STANLEY O. 
Rating:
3.0

I was told I would receive a partial refund and then was told I wouldn't when I call the main office about my return.

Roxanna D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N. 
Rating:
5.0

Very helpful.

John C. 
Rating:
5.0

the airconditioner did not work on the truck. would not cool.

riley B. 
Rating:
5.0

Customer did not leave a comment.

Brent A. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Great people to deal with

TERRY C. 
Rating:
5.0

Way over priced

CRYSTAL F. 
Rating:
4.0

I would reorganize my complete customer service department to serve your customers. My calls were unanswered my emails were not responded to. Our company uses U haul often in different locations to move our products and I myself and the owners of the company are not very happy at the moment

WOODROW P. 
Rating:
5.0

Nothing it was great Thank U!!!

SHANDAREGINA C. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
3.0

the rates were not what was quoted when I picked up the vehicle, were higher. The box of the truck had a leak and some items got wet

james M. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel T. 
Rating:
1.0

Make sure the truck is clean before you leave

Joshua W. 
Rating:
3.0

The store hours and the U-Haul website hours are incorrect we had to wait an hour for the store to open to pick up the trailer

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Verlon T. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Friendly staff who were helpful!

Roy S. 
Rating:
5.0

Customer did not leave a comment.

benny P. 
Rating:
5.0

Friendly, quick and knowledgeable staff. Highly recommend!

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

The place in Kentucky was great but the drop off in adairsville ga. Was the most rude woman that I have ever dealt with in my life ! She doesn't need to represents such a great company like uhaul 5922 joe Frank Harris pkwy adairsville ga.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The process went really well. Staff was informative and helpful. Equipment was clean, well maintained and easily accessible.

Marvin B. 
Rating:
2.0

I would recommend you not charge a customer $2.12 for being 5 miles over on mileage, when I left way more gas in the tank after returning compared to pickup!

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Teresaanne S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

truck was very dirty. I was told I had to clean truck before returning it when I got ready to load it it was full of dried mud from the last user and i had lay blankets down to keep my stuff from getting nasty. truck was cleaner upon return than it was when I received it but I was the one charged a $25.00 cleaning fee.

Judy A. 
Rating:
5.0

Customer did not leave a comment.

anegela F. 
Rating:
1.0

There was a problem and I could not get someone to help me move. I did not even get inside the truck and it never left the lot. And they still charged me to rent it when I never used the truck at all.

Taylor F. 
Rating:
5.0

Customer did not leave a comment.

Kennita B. 
Rating:
1.0

We really don't have another choice in this area so I guess the question about another location for drop off doesn't apply.

Bruce P. 
Rating:
3.0

I was forced to pay for 2 days of insurance even though I only needed 1 day. The truck was turned in in less than 12 hours yet I had to pay for 2 days of insurance. I call this bull——!

Jim T. 
Rating:
5.0

Its a life saver thank you nice doing business

Michael S. 
Rating:
5.0

N/A

April N. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Every thing worked out just great.

Doris J. 
Rating:
5.0

The only recommendation would be is to make sure window wash fluid is available and in the truck's reservoir. Otherwise, we were very pleased and satisfied with the pickup location and pleasant people who took the time to explain essential points.

David W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Elaine M. 
Rating:
3.0

Nothing was pretty good, staff very nice

April R. 
Rating:
3.0

Customer did not leave a comment.

Lewis B. 
Rating:
4.0

Returning the vehicle on line was a little confusing but, other than that it was a good experience.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

ELAINE K. 
Rating:
3.0

We returned the truck with the gas gauge at 3/4 of a tank and we were upcharged 6.80 for fuel that was added. Really?? Looked like 3/4 of a tank when we drove it across the street from the gas station to drop off. Not a necessary charge.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Sherry G. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
3.0

Customer did not leave a comment.

LISA B. 
Rating:
2.0

The location was very disorganized and it seemed like the U-Haul experience was the last thing on the associates mind.

MICHAEL S. 
No reviews have been submitted for this location.

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