Customer Reviews for J&J Service Center
(U-Haul Neighborhood Dealer)

373 reviews

32 Susan Cook Dr Ste C   Whitesburg, KY 41858
(Hwy 15 & Bypass)

(606) 633-4839

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(606) 633-4839

32 Susan Cook Dr Ste C
Whitesburg, KY 41858
(Hwy 15 & Bypass)

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
2.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
1.0

Extremely rude, charged my card twice. Had over booked my truck so I was a day late getting it. Terrible customer service

Alexandria S. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

I just want thank you guys so much " the truck was absolutely awesome again thank you so much for your great service and your representative in our location

david J. 
Rating:
4.0

Services were closed for the week. I dropped off the trailer off as instructed.

KEITH R. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

It was easy once I had a faster phone. The app wouldn't work with my android and we lost a lot of time trying to get the information to process. Had issues again at the return location my phone wouldn't let me process information. Luckily my sister in law was there to save the day took me trying for 30 minutes and she got it to work in 5.

Aubrey F. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

These people are always kind and helpful never have a problem when dealing with them

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

orlena A. 
Rating:
2.0

Make sure all employees/rental location workers are aware of how to use and navigate the app. I had a mobile pick up scheduled, it didn't work properly and the individual who assisted me didn't know how to use the app to fix it. Therefore, I paid an additional $15 I didn't originally have to pay because they required the insurance because I wasn't using the app.

KENNETH R. 
Rating:
2.0

I ordered three different dollys and a dozen furniture covers for my move because I was doing it all by myself. None of the equipment was left with the truck at pick up. I had to move all of my stuff without equipment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ryan S. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Customer did not leave a comment.

Elijah B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
3.0

I would recommend using Montgomery as a model for other locations. Sincerely John Wyatt

John W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Flexible pick up time

Noah B. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Not clean inside.

Terrence E. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Had no problems.

Lonnie B. 
Rating:
5.0

Customer did not leave a comment.

tricity L. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
2.0

Have returned locations 0pen

William E. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

the lady i rented the truck from put the drop off location as my address and alot of confusion with my cash back deposit

SCOTTIE T. 
Rating:
5.0

Customer did not leave a comment.

kim H. 
Rating:
5.0

Customer did not leave a comment.

CASEY C. 
Rating:
5.0

Nothing!!! We have rent d a uhaul here twice now and both times was a smooth hassle free experience. When we need a uhaul again we will come back. Thank y'all !!!

SUSAN F. 
Rating:
4.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Help rural locations with improving their computer systems and training on using those systems.

William S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

They put a return location not by where we were going, we didn't pick one just where we were going.

LYNDON G. 
Rating:
5.0

J&j service center was a good uhaul place to deal with. Easy and quick check in and out.

MATTHEW S. 
Rating:
2.0

complications with lock ,the door was frozen shut and no appliance dolly, i rented for 2 days and charged both days for appliance dolly. i contacted J &J by phone and by email. i was credited for one day of appliance rental. J contacted again and was given an 800 number. i had to wait very long time to speak with anyone to get the remaining credit -and now have to wait to be credited back to my credit card

roger N. 
Rating:
5.0

Down to earth friendly people.

ALEX H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Have no choice here. There is no other place in this area to turn equipment in.

PAT P. 
Rating:
3.0

I had selected to pick up the truck at 6 am. There was a glitch with the online pickup and after 2 hours on the 1800 number was provided an apology and the code for the padlock. The padlock would not unlock- tried for another hour until the staff at the location arrived at 9 am. She could not open the lock either and called for someone with bolt cutters to drive there. She finally was able to open the padlock and apologized. She was very nice. I left the lot at 9:30- only 3 1/2 hours late. Very frustrated.

Ernie S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

nothing

MYREL S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
3.0

No comment

Carl W. 
Rating:
5.0

excellent job

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

LYNDON G. 
Rating:
3.0

Your online 24/7 app did not work very well. I went to check out the truck and it said that my GPS location did not match. Luckily the owner was therw.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

LONNIE I. 
Rating:
1.0

they sent me to the wrong place! And give me to bigger truck

COLE B. 
Rating:
4.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

on the trailers the companies need lift to roll the tongue up and down like on a boat. and i brought it back a day earlier than I planned do I get credit.

DEBRA O. 
Rating:
5.0

Customer did not leave a comment.

DALE Q. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
1.0

Billed me for pads/blankets that I never did get. Very unprofessional.

CARLOSEDWARD M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

I think it's a shame that we got charged for wrong drop off location when I have rented 2 prior uhauls and had the same drop off location. Thankfully I will never have to rent again!

PETER C. 
Rating:
5.0

J & J went above and beyond to take care of me. I needed to pick up the truck early, then I needed to keep the truck for another day. As usual they took care of me with no hassle, even gave me a BIG SMILE when I returned the truck. They are great folks to do business with, I need to rent U-Haul trucks more often.......LOL

Stanley O. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

PAT P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

The location was not the problem, the problem was that you needed a collage degree in Technology to figure out the U-haul website. Therecm was just too many hoops to jump through and the directions to complete them makes u leave the site all the time so u have to start everything all over.

Kyle B. 
Rating:
2.0

After I followed all of the instructions and dropped the rental off I received a text saying take to another location. I did everything perfect went to the exact location and after I drop it off they tell me to take it to another city. I think issue is resolved but could go either way and I dont like resolving non issues.

Dustin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Everything was good.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

lexie J. 
Rating:
4.0

Customer did not leave a comment.

danielle S. 
Rating:
3.0

Customer did not leave a comment.

Martina H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very helpful young lady

BRUCE A. 
Rating:
5.0

Very polite and helpful!

Mark H. 
Rating:
5.0

J & J personnel are outstanding. They will go the extra mile to make certain that everything is in order and ready when it is your time. They are a busy place and they do a great job.

STANLEY O. 
Rating:
3.0

I was told I would receive a partial refund and then was told I wouldn't when I call the main office about my return.

Roxanna D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N. 
Rating:
5.0

Very helpful.

John C. 
Rating:
5.0

the airconditioner did not work on the truck. would not cool.

riley B. 
Rating:
5.0

Customer did not leave a comment.

Brent A. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Great people to deal with

TERRY C. 
Rating:
5.0

Way over priced

CRYSTAL F. 
Rating:
4.0

I would reorganize my complete customer service department to serve your customers. My calls were unanswered my emails were not responded to. Our company uses U haul often in different locations to move our products and I myself and the owners of the company are not very happy at the moment

WOODROW P. 
Rating:
5.0

Nothing it was great Thank U!!!

SHANDAREGINA C. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
3.0

the rates were not what was quoted when I picked up the vehicle, were higher. The box of the truck had a leak and some items got wet

james M. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel T. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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