Customer Reviews for J&J Store & Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&J Store & Lock

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Rachael K. on

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I believe I should have been told that this truck did not have a ramp. I drove it over 40 miles to pick up a piano and could not due to the lack of a ramp. Had I known this I would have rented a different truck. I wasted $100 and hours of my time for nothing and I’m a very hard working and usually tired night shift nurse. I will never use uhaul again after this experience. Thanks

Tom K. on

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Tina W. on

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Zachary K. on

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Keep your trucks maintained. The unit I was using had a issue with the power steering, the brakes would squeal everytime I hit them and at times felt like i had no brakes at all. The vehicle wouldn't shift at times it took forever.

Juan P. on

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This was the worst experience with UHaul service. To start off my original location was canceled because someone overbooked my UHaul rental and I was sent to the Terry Dr location on the day prior to pick up which was 8 miles out of the way. When I called customer service they said they didn't think it was anything they could do to compensate for the inconvenience. I was charged for furniture pads and I did not receive any and I was also charged double for a utility dolly and I only received one. Needless to say I will never be using UHaul again. I dont even think it's worth the effort to try and get reimbursement for the over charges based on my previous experience with the customer service.

Mark M. on

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Melissa M. on

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I rented this exact same trailer from Nashville to Middletown and the cost was $122.00 but to rent from Middletown to Nashville was $299.00 the cost was exorbitant.

Bruce J. on

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shephanie W. on

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David H. on

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Aaron G. on

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How about i start with the fact we wasted two hours extra first waiting at the location we set our reservation at then having to go to another location. Then we had to drive twenty minutes to another location. This was after being on hold for approx 45 minutes and being told the reservation was not being honored apparently and they were making us pick up from another location. If we had time to look for an alternative we absolutely would have but, like i said, we had already wasted a lot of time. Did i mention we had no option but to rent it for three days and we only needed it for one? Oh and no reward for being early. One good point, the equipment was in decent condition except fir a windshield seal which looked to be taped up with packing tape (or someone may have just put it there in fairness). Truck ran okay. No serious problems. Dropping it off was another aggravating experience. Despite the advertised FREE month storage, the giant location we had to drop it off at had none. Which meant an extra ten-fifteen miles btw. We get to the other location only to find out that "free" storage involves a mandatory $8 "insurance" charge and $12 lock purchase. Needless to say im never using uhaul again.

Leesa R. on

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Stormy H. on

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Ellen S. on

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The owner of J&J Store & Lock was very kind and tried the best he could, but it took us almost an hour to get our truck from him since Uhaul's vendor portal was not working and no one from Uhaul would respond to our vendor's phone calls. When I tried to do the "self pick up" option using my phone it wouldn't work. I tried it on 3 different phones and it wouldn't work on any of them. We were very disappointed in this experience. Uhaul should definitely train all vendors on new technology and site navigation, and someone should always answer the phone to help-this is logistics after all.

Larry C. on

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Very nice location! Very accommodating, friendly, easy access, knowledgeable, highly recommend!!

Gary H. on

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Had to keep it 2 days longer than expected, treated very well by the owner of the business. Will definitely go back to him the next time!

Keith W. on

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The online checkin leaves something to be desired. Half way through it locked up and we spent 45 minutes trying to complete it before we gave up.

GLEEN S. on

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Great customer service!

matt V. on

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Dennis J. on

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Don D. on

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very friendly and knowledgeable staff

KEVIN T. on

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marissa A. on

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RICHARD B. on

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There was no U-Haul sign so I had to call U-Haul to be sure I should leave the truck. The U-Haul affiliate was closed at 5:30pm. It has no notice on their door about what to do with the truck, whether it was OK to place the keys and contract inside their mailbox.

JON C. on

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My experience was poor due to dishonest customer service and unprofessional business ethics.

matthew E. on

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U haul didn't even know the location hours. They advised me to drop off at this location because they'd be open, but they weren't. There were no after hours instructions at the site. I had to call customer service to get instructions on what to do. This is another black mark in a long list of black marks on this trip.

DOUGLAS W. on

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Kind of off the beaten path. Needed map quest to locate.

MATT J. on

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STELLA R. on

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Thomas B. on

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Jimmy A. on

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lori S. on

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DAVID M. on

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everyone very nice, had THE sweetest cat there too!

Donald B. on

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Mr Hilton was a pleasure to meet.

william M. on

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Customer did not leave a comment.

MISSY T. on

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The place was disaster. Old rundown house/office trailer was sitting in the parking lot. No visible signs for anything. No key drop box, mail slot with no sign to drop keys. Not open when said they would be open. This was not a place that you would expect for a U-Haul facility. We was very disappointed with our entire experience with U-Haul. We've NEVER had bad experience before. Our entire family has always used U-Haul & now we feel very uncomfortable about using them again. The only good thing is that the head office was very knowledgeable, helpful, & caught what went on. The head office did make things right. This could have been a very bad situation. My husband is severely allergic to pot and he could have died.

steve S. on

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Booked online , I guess I made reservation time too short because had to wait for them to find my reservation.

JAYNA T. on

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Customer did not leave a comment.

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