Maria and Tony were very kind and did a great job
rick s
Customer Reviews for Jefferson St Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and prompt service.
Thomas PThe property pavement is filled with potholes and in need of repair. There was no problem with the trailer. It was raining when I returned the trailer and pulled up under the roof covering the gas pumps. I had to go in and let the attendant know that I needed to return the trailer. Service is not always good as only one person is onsite and have had to unhook the trailer myself. The attendant indicated they would help. Returning to my vehicle and not wanting to get wet, I stepped over the tongue of the trailer only to trip and fall, damaging both knees, my right elbow, and spraining my right forearm, bicep, and shoulder. I layed on the wet pavement stunned, hurting, trying to assess the damage I had called out, hoping the attendant would help. When I realized they were not coming, I got up and went back in. I was bleeding from my elbow and knees and asked for help. They got some bandaids, so I wouldn’t bleed all over the vehicle after they unhooked the trailer myself. This U-Haul site is not the safest and the attendant was not very observant. I rent trailers from that location 3 or 4 times a year. There are other U-Haul locations and I will not be using that location again. I was unable to find the contact form on U-Haul’s website, so I am submitting a review.
RICHARD TDidn’t really have any interaction.
Angie HUHAUL did not provide a wiring adapter for a Chevrolet Round 7 pin to the 4 pin flat wiring that was on the trailer.
Mark NN/A
CARLOS MVery efficient and friendly service at this location
rick sThe company computer kept crashing
Kimberlie RI understand things happen but pick up was 6 am opening employee called out and someone did not show till almost 7. This put me an hour behind. 200 miles away I found the trailer had a bad tire that the belts on the inside were showing. Should have never been rented out. Took another hour to get someone out to replace it. Even after tire replacement trailer had a vibration in it.
ERIC ETrailer blew a wheel while going down the highway, shredded due to age. Not maintained by UHaul. Caused load in trailer to shift and broken entertainment center. Rental agent didn't know contract system, or how to hook up a trailer. Had to borrow a wiring harness off another trailer. Wrong dolly supplied. Not a good experience.
Dale NThe gentleman was very nice who did the rental BUT he didn’t hookup the trailer correctly so it come off my hitch while traveling down the road!!!
Natalie B