This is just a random parking lot. There was no one there, and the guy refused to answer his phone. The night before when I was told my reservation had changed to this location, the guy answered right away, twice. He told me I had to set up mobile check in, so I did. Once checking in on pick up day, I was prompted to go inside and pick up the key. WHAT INSIDE!? LIterally just a box on a wall with no one on site. Continued to call repeatedly and tried to 800 number for half an hour with not one person answering. I was not the only customer there and they too were experiencing the same unacceptable service. The chat was the only saving grace. They at least tried to find me another truck. If this guy keeps his Uhaul license, you truly do not care about your company.John G.
Customer Reviews for JFA & More Discount
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patrick L.
Hello, This location does not accept U-Haul trucks. There was no drop off box. I did everything online and the UHaul website was not up-to-date, so I did not find out this site was no longer accepting U-Hauls until it was time to drop the vehicle off. The building was empty. When we called the number, the person who answered the phone stated that we should contact customer service to find a new location to drop off. I waited 20 minutes for a customer representative. After 11 minutes, the representative could not find my reservation and said I could take the U-Haul to the place where I dropped off the "car carrier". She put me on hold to "talk" to someone and we were disconnected. I never got a call back. I took the U-Haul to Store #776060 where Kendrick helped me to check in the truck. He helped to alleviate a very stressful situation that was the result of the U-haul website not being updated. Simliar to when I picked up the truck in Indiana, the employee at the site was wonderful, but the U-Haul organization's systems added stress to an already cross-country move. I will not use the company again.Jennifer R.
Great serviceKey R.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Jackie W.
We returned the trunk on time and filled with gas and some how I was charged a late fee. Because the retailer did not process the return. I was contacted by your recovery department and I also informed them I returned the unit on time. But still I was charged. So I will never recommend your service yo any one or any of my business contacts. Your company should be very ashamed!Travis S.
Friendly staff!Nicholas H.
First, my pickup location was changed without my approval. I was late picking up my rental but called and talked to the personnel. While trying to find the location, mind you I was in the parking lot but looking for an Uhaul sign, I called the guy four times. Each time, I was told person had no voice mail. Finally saw the little sign in the window, parked and went in. I identified myself and asked for my rental. He got smart and I agreed I was late. He said he rented the truck to someone else although two trucks the size I wanted were in the parking lot. I didn't appreciate the smart mouth. My son-in-law was trying to find another truck rental place. Long story short, I will never pick up at this location again.Beverly M.
The guy I met was extremely rude. He threatened not to lend out the van because I asked a simple question regarding payment he seemed to have difficulty comprehending. Better customer service.Safia M.
Tried to call and then texted. Got there at 140 for a 2 appt and owner of store did nkt get there till 220. Owner very nice but did not apologize.Richard R.
Need hand truck or something to help get things on and off truck with.ANGELA S.
Customer did not leave a comment.Gary R.
I turned this truck in a day early with more gas than I picked it up with. I received a call 2 days later asking me when I was going to return the truck and then I was charged for gas. This sucks if you guys don't resolve this.Marisela B.
Customer did not leave a comment.Santana S.
Customer did not leave a comment.TONYA H.
Customer did not leave a comment.AUstin H.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Wanda J.
Stay as you are.GREGORY T.
start by letting your clients know 19.95 is where the price start I paid 71.00 for a 1 day use with only 40 miles used. could some one please explain? .ELLA H.
This was one of the worst customer experiences I've had. I will not be recommending U-Haul, and especially this location. My comments for improvement would be to have my equipment available at the time of the appointment. The neighborhood dealer was very rude and threatened to not give me my uhaul because I was upset I had to wait in the cold half an hour. I was literally in tears and he was claiming that it is not his responsibility that it is not available at the time I made the appointment, and that if I don't change my attitude he would not give me my uhaul. Very bad customer service. I had to pay my movers extra since they also had to wait a whole extra hour. I called and made an official complaint and was told that a supervisor would call me back and no one did. In summary, you can improve by treating your customers nicer.Xenia S.
I picked up the truck about 3:30pm. 0n 10/6/2017 and returned about 7:30on 10/6/2017 and I replaced the gas. Didn't get my email receive my receipt until 10/10/7/2017 and they over charge me for rental and insurance for another day and gas that I replaced. Customer service was not much help said I had to wait there or four days for an investigation. Never had problems with u-haul before. Will never refer this location to anyoneClaude R.
Nothing. The experience was great!Zachary Y.
Customer did not leave a comment.TAYLOR E.
The guy was very rude and I felt unsafe. I would never go back.Don A.
The overall experience was friendly and fast. For one person she did a great job. However 2 people are need at this location.henry C.
have agent listen and go over contract. i declined the ins cov and was charged anywayJasmine H.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.QUINCSEN P.
Not charge me for an extra day when I returned it the same day.Nefertiti P.
I never received the confirmation of when and where to pick up the truck. I wasn't allowed to pick it up until Noon. They didn't have the truck that I have reserved. They gave me a 20 foot truck. I wasn't comfortable driving it so I had to get drivers. The store where I picked it up was quite sketchy.Carolyn N.
Everything was perfect and Friendly Smiles???????dagunell D.
Customer did not leave a comment.cleveland A.
Nice and clean vehicle and the staff was professional and very humorous. Very pleasant atmosphere.ALICIA M.
Glad for the great service.SOPHIA D.
I am SCREAMING THANKS !!! for the hook up on the sofa set that we had been looking for and saved $379 dollars for the exact set in there book they order it we had it the next day. Love them guys.ALUSINE K.
The mileage on the truck was off by 3 miles ! He told me it would be 20 min before he could fix it if I wanted to wait! I waited for 20 minutes while he was on the phone with his wife than I asked how much longer and he told me he haven't started on it yet and if I couldn't wait I could go somewhere else! he to me it was only $2.10 and laughed! I got a email today with a total and he didn't credit me for the mileage!Ronnie M.
Customer did not leave a comment.Kelvin P.
The agent was very nice and professional, however the office was a messed and the truck was a lemon.Woodrow B.
The rental was okay. However it was supposed to start at 10:00 am it did not start until almost 11:30 which made me miss about an hour of daylight moving time.Melinda M.
Customer did not leave a comment.thomasina B.
This have been my best Uhaul experience ever and we have been this company for many years this location was able to assist my wife and myself with all way needed our house flooded and we needed a truck to get a few things and while we were there Metro Discount is managed by JFA & More Furniture where years ago our sister had furnished her whole house with furniture from them that saved her over $2000.on the same items she had on lay-a-way with $300 down. at another store and she could not find the number for years but luckily we found them we refurnished our complete home through them as well very pleased and also was able to get us all new cell phones while we was there for a cheaper price on our same network plan they offered inside as well. Just can not thank these guys for the greatest service words just cant say. I will remember there web site for now on for anyone else I'm willing to share it www.myjfa.info let This company at JFA Furniture. know will share with all our family and friends there great service and much success to you all at uhaul also.WALTER K.
Customer did not leave a comment.Peter F.
-Be able to locate a customers reservation number -Communicate with staff of on going situations -Pick up the phone when customers are calling -Once staff picks up phone do not automatically put the caller on hold -Do not cancel customers reservation 30 minutes before the scheduled pick up especially if the customer called 2 hrs in advance to confirm pick up time -If you are going to cancel a customers reservation please give the customer a call in advance If you do cancel a customers reservation give the customer a call after cancellationDESMOND B.
The office environment wasn't conducive to the normal "UHAUL" that we'really used to when had services at other UHAUL locations, was very disappointed. Truck was dirty inside they had to be asked to clean it before we took it. Shame on them won't be using this locationagain. SORRY.Tommycine H.
Thanks Again !!! Will be back.ALMONDO W.
Customer did not leave a comment.Joshua D.
Location did not open until 12noon even though web site has store opening up at 10amWILLIE C.
Thanks!!! it went very well.KENNITH B.
Great job well done...Thanks for everything.MICHAEL T.
Customer did not leave a comment.ANITWAN L.
Thanks Mr. Tye and EDASHLEY M.
Great to know that we still have small bossiness like this location that offer the greatest customer service. PS loved the furniture that we purchased their perfect timiming during our move. ratings 100KEDERRICKIUS R.
Thanks JFA @ Metro Discount we were very pleased with all your help and service will send all my friends to this location.VALERIE L L.
The rear gate would not close and it rained on alot of my belongings. I made a complaint and still nothing has been done to accommodate my horrible ordeal. I wouldn't recommend uhaul to anyoneCALANDRA S.
Customer did not leave a comment.shekeyla S.
It wasn't made clear to me initially that insurance was mandatory and I didn't find out until I returned the truck. However, the customer service person was very courteous.JAMES T.
The Metropolitan location was provided as the location closest to me by reservations..... at the metropolitan location I asked if I needed the insurance given I had my own, the location operator mentioned it was already added in and wasn't familiar, this fee was not mentioned to me in the reservation process. I phoned into customer service, asked what I needed to do so that the added insurance would be removed and was told I'd have to wait until I turned the cargo back in to see what could be done. Leaving Metropolitan there was a concern with the stability, called customer service who referred us to the closest Crop location which was on Washington, passed them and ended up not being able to turn or back the tow and vehicle around to head back to the Washington Rd location. Two representatives from the Washington location drove to us - they too were not successful in backing out the tow, mentioned it was not safe and to take it to the Old National Crop location which tended to have a larger inventory. The tow was removed and replaced so that eventually the representative from the Washington location was able to back it out and we were on our way to the Old National Crp location, where I was prepared to turn the cargo in for another. Chris (with 18 yrs under his belt) would of been more than accommodating with that request, yet proceeded to inform me there was nothing wrong with the cargo van, it was simply not connected properly. Chris took the time to re-connect the cargo, made certain all the lights were in working order and all else that I as a lay person would have no idea, he truly inspected and made certain we would have a safe journey from GA to AZ. To improve upon for the next customer... SAFETY first.lynn G.
They were 45 minutes late when I picked up the trailer and then did not update uhaul when I returned it.Justin B.
Very friendly staff. A definite recommend.STEVE W.
Thanks For this location they took great care of us and made our transition smoothly and bought a great sofa set also a bed and mattress set for our home JFA Furniture can send us a gift from Uhaul services . LOLDUANE T.
The company was very helpful and neat, clean, and organized. The owner was very nice and concerned.MARY S.
Larger sign displaying U-Haul rentals. Did not know located in area until someone told me.MARY S.
Customer did not leave a comment.TYNISHA J.
Customer did not leave a comment.Gloria S.
I will never rent a hula from this place again. Prob not uhaul period. They opened late and when I called to ask if they were open they say they were but I was outside looking in and no one was there. He changed his statement and said he be pulling up in a minute when I told him I was there and didn't see anyone. Didn't show up until 8 minutes later. They were rude and unfriendly. Place was so dirty. Customer service sucker. Never again. Never ever again. Oh. And when I returned they weren't there but had me give the keys to a coworker. When I got my receipt via email they said I didn't folll the tank wen I did. Charged me. I am in the middle of disputing it. But this place is the epitome of low downIcah P.
Customer did not leave a comment.YASMIER N.
Thanks againTHOMAS M.
Great. Thanks!!!!!!JOANN R.
Thanks to you all our plans worked out great. You guys were amazing!Rick G.
Thanks so much for sending me and my family to this location it worked out so great. The guy helped us out so much were do I begin our car broke down 2 blocks away they came pick us up. Got a guy to look at it while we did paper work allowed our kids to wait in back while my wife changed our baby and they completed our paper work and the guy Edward came back and said we got your car ready and allowed us so much customer service it was beyond just about business. I am not the type of person that would reply back to these surveys put we just had to say THANKS to these guys for really letting us know people still cares and we will be the same way from here on out to see relationships and not just business we are telling all our friends about their furniture store also.KEELEE B.
Shut this location down ! Failed to call me to notify of appointment. No u haul sign on exterior . Smoking in building. Babies crying in the back . Staff rude and incompetent. Took 30 minutes for him to go through a reservation that was already payed for, then asked me to pay again...cash ! Once I refused due to prior payment over phone ,Attendant added insurance to original total and stated it was mandatory-I still have to see if that is true. Worst uhaul experience everjeffrey T.
Great experience thanks uhaul local dealerWILLIAM L.
Thanks for the GREAT servii !CLIFFORD R.
Thanks for your great serviceAPRIL S.
Thanks UhaulFREDIE J.
Every thing went wellFUMING Y.
Great Service Fast In and Out ThanksDEBORAH W.
Customer did not leave a comment.DIALLO G.
I went in to get a truck to move i seen no credit check on furniture they have at this location i sign up got appoved and was able to get me some new furniture we needed it worked out perfect i have 90 to pay it back and NO INTEREST WOW. THANKS uhaul you sent me to the perfect location.PHILLIP A.
Customer did not leave a comment.YTIVIA Y.
Good job thanksCLIFTON W.
Did not go into the office, but the person there was very helpful in getting me directions to the location.BONNIE O.
Thanks for the directions to our location it was great saved us plenty of time and miles out the way we will be sending any 1 we know need a truck to you guys.Nathehiel C.
This was my first time doing uhaul the people at JFA & More really made it easy the trucks are a lot nicer than i use to see and ride very well I had a great 1st experience will return to same location when i move next time and i almost went to Budget truck rentel thank you all.SANTIANNA O.
Thanks Uhaul for a very friendly neighborhood dealer we had a great experience. again thanks for great service TyroneRICKEENA W.
Remove this location from your record as it no longer appliesMichele P.
Owner not a people person... need to work on customer service skills....Sylvia B.
This was this best experenise that i have had renting trucks we was able to buy a sofa from this location they sell new furniture we were renting a truck to go buy a sofa set from a furniture store but had not bought it yet they got the same set for us for $499. the other place was selling the same set $ 795.and we saved on the miles from having to go there and come back so it worked out just great for us and we are going back for the the specials they have there thanks Uhaul for saving us with your neighbor hood dealer saving us $300.00 WOW !!!CLAUDETTE P.
i had a reservation # 25872668 at KD Tropical Market. WhenI arrived to pick up my rental truck it was not available. Spoke to a customer service rep who stated I could go to Wash & Spon on Campbelton Rd, must have truck back by 9am for an out of town reservation i stated that i should get some type of discount for my inconvience, customer service was not accomadating or compassonate. i was also charged an addtionial $55.00 when i did return the truck to JFA & More Discount stating I did not meet gas standard whcih is not true, I had a deadline to get this truck back and I gave my work because he was so nice, he was the only U Hual emplouee that tried to help me. i had truck back ahead of time needed. i think I should be refunded my $55.00 for my time and inconveince . Please contact me at 404-752-5096 for further discussionSondra T.
Great Service ThanksDEANDREA W.
Customer did not leave a comment.Ashley S.
We received great service from this team. Thanks Uhaul for the service they gave us.LATASHA W.
Not anything should change we found this to be a time saving experience we were moving and we stop by to pick up a uhaul truck and we found so many more items we needed JFA & More is a 1 stop shop I found the King size mattress set we were going to pick up after we got moved in they had the best prices so we bought the kids 2 twin size also and while we were there we noticed a cell phone center so they were able to accept our T mobile cell phone payment so that saved us another stop we talk to a guy that print t-shirt we will be going back to order the shirts for our school team and order a new living room set from Mr, Tyrone furniture man we came to see for a uhaul truck thank him for us if you pass through that location. We will be back soon thanks for all the assAPRIL S.
The staff that works at the JFA & More location was great and very helpful to me the truck was clean and smell fresh so fresh with aroma scents.The guy who set me up explained every thing so detailed that I felt so comfortable with the information that was being sared with me on the directions per GPS. So go by this location and meet some new friends and shop. Thanks UhaulTYRONE B.
Everything was very satisfatory for me.INEZ M.