Customer Reviews for JJ Automotive II
(U-Haul Neighborhood Dealer)

77 reviews

1150 Hendricks Causeway   Ridgefield, NJ 07657

(201) 943-8046

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(201) 943-8046

1150 Hendricks Causeway
Ridgefield, NJ 07657

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
1.0

Got charged extra for dollies and furniture pads that were not provided to me. Scam.

DMITRI M. 
Rating:
5.0

Customer did not leave a comment.

Dhavalkumar K. 
Rating:
5.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

fast service, and easy to communicate.

BIAO L. 
Rating:
5.0

Customer did not leave a comment.

MLADEN S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

BIAO L. 
Rating:
5.0

Truck wasn't cleaned

Thomas V. 
Rating:
5.0

d

BIAO L. 
Rating:
5.0

Customer did not leave a comment.

BIAO L. 
Rating:
1.0

Truck was leaking water from several locations in the roof and was dirty and wet in the cab

Ofir N. 
Rating:
4.0

Customer did not leave a comment.

Hugo A. 
Rating:
5.0

Customer service was great and the gentleman was excellent there

Feona T. 
Rating:
5.0

very trustworthy people, look for AJ when needed. Highly recommends

oscar H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

get some deodorant for car

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

HEEJUNG C. 
Rating:
2.0

Customer did not leave a comment.

Ki Won K. 
Rating:
5.0

good

Gustavo C. 
Rating:
5.0

well recommended, thanks.

HEE J. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

ALEX D. 
Rating:
5.0

good.

HEE J. 
Rating:
1.0

I was overcharged & now I cant even get the to fix it.

Joann N. 
Rating:
5.0

Excellent service & helpful staff!

Minseok J. 
Rating:
4.0

Customer did not leave a comment.

boris S. 
Rating:
5.0

Upon parking the truck, right in front of the establishment, I was met by a customer service rep who quickly handled my check-in process. I was in and out in minutes. Quick, easy and professional - exactly what you want after moving your belongings after a long stressful day.

Thomas H. 
Rating:
5.0

g

YOUNGKI Y. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

NA

HEE J. 
Rating:
5.0

Customer did not leave a comment.

Natasha K. 
Rating:
5.0

Customer did not leave a comment.

Jake F. 
Rating:
5.0

Customer did not leave a comment.

suk B. 
Rating:
5.0

Customer did not leave a comment.

Sun W K. 
Rating:
5.0

Customer did not leave a comment.

Manny M. 
Rating:
3.0

Truck has almost 100k - def time for upgrade. The uhaul and this place has wrong info in terms of insurance and rates. Took some time Bc of the confusion. The place is fine it's the customer service of uhaul that's the issue.

Dennis K. 
Rating:
5.0

Friendly, helpful, quick. Thanks.

jacob D. 
Rating:
5.0

Customer did not leave a comment.

Jaewoo C. 
Rating:
4.0

EASY PEAZY

Alessandra W. 
Rating:
3.0

The location was closed at the time I picked up although I ded receive a confirmation email that I can pick up at that time. I had to call Uhaul's 1-800 number 3 times to know what I had to do to check out and return the vehicle. I would have expected that to be in the email confirmation.

Maria L. 
Rating:
5.0

Nice people, very friendly and helpful.

James G. 
Rating:
4.0

Actually explain why some charges were made, such as 'coverage'. What is that? and why was I charged for that? you would think if you've driven 20 miles, that total would be around $40~50. Nope, more like add another $15 to it for no reason.

Nam K. 
Rating:
4.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Great experience with Ridgefield U-Haul. Thank you.

song K. 
Rating:
5.0

Great service

Yesid P. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Thanks to AJ for a courtesy and kind service offered. Will be back again. Highly recommended.

RUTH D. 
Rating:
5.0

Customer did not leave a comment.

YOUNG MIN C. 
Rating:
4.0

When a U-Haul representative calls to confirm all the details of the contract; you should be able to follow through. When I got to my pick up location there was no dollie and there was a 10 foot truck instead of the 9 foot which I had requested 2 weeks in advance. I also told the representative that I would be paying in cash. When I arrived at the location I was told that I couldn't pay cash. I also had to drive to another location to pick up the dollie and was told that I would be give additional mileage for the inconvenience. When I went to drop off the truck they tried to charge me for the extra mileage. Two phone calls had to be made before everything was straightened out. The experience wasn't pleasurable at all. My displeasure wasn't with the pick-up or drop off location; it was with customer service and their lack of communication and follow up to make sure things were in place at the pick-up and drop off locations.

Terri L. 
Rating:
5.0

Customer did not leave a comment.

anne G. 
Rating:
1.0

Customer did not leave a comment.

SHON E. 
Rating:
4.0

This particular location was great and the guys were very helpful, but the day before I was on the phone with about 6 different uhaul representatives, each one less helpful than the last. One of them even hung up on me because I asked for their name in case we got disconnected...extremely frustrating and unbelievably unprofessional.

Molly V. 
Rating:
4.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Kwangsoo P. 
Rating:
5.0

Very helpful. Will come again.

CLARIBEL S. 
Rating:
5.0

Customer did not leave a comment.

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

melinda D. 
Rating:
5.0

Customer did not leave a comment.

Kenan L. 
Rating:
5.0

Customer did not leave a comment.

BUM K L. 
Rating:
5.0

Customer did not leave a comment.

JEE P. 
Rating:
5.0

Customer did not leave a comment.

SUNG KI K. 
Rating:
5.0

Customer did not leave a comment.

jung ho L. 
Rating:
5.0

Customer did not leave a comment.

ILDEFONSO O. 
Rating:
5.0

Customer did not leave a comment.

SANG MYEONG W. 
Rating:
5.0

Very professional , service was excellent we were on our way in no time , Best choice ever ... thank you guys at JJ ...

carlos L. 
Rating:
5.0

Customer did not leave a comment.

In K. 
Rating:
4.0

Customer did not leave a comment.

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

/

bradford R. 
Rating:
5.0

Customer did not leave a comment.

JUAN DAVID H. 
No reviews have been submitted for this location.

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