Susan S.
It was so easy, no paperwork; all electronic. Was in and out in 5 min. Very efficient.
Customer Reviews for JMR Pack & Ship
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of JMR Pack & Ship
PRISCILLA D.
THEY WERE GREAT
Melissa C.
Nothing.. Excellent Customer Service
NATERIA L M.
Service was great I appreciate you guys
LOAN TU V.
Verry Good!
LARRY DALE S.
The equipment drove okay I didn't like the fact that they had a cheap- radio no USB just a boring auxiliary that when you were charging your cell phone you hear annoying buzzing if anything for the money you're paying you should get a newer truck and the ride quality I would rate a 3 out of 5
DONALD S.
Excellent customer service- he was helpful and a very nice person.
Lawrence A.
5star very so friendly service to JMR pack & ship uhaul station highly recommended easy,safe and convenient and no comment excellent service. Even they're little far away from my place, we always choose their service
Melissa C.
I had NO problems, everything was great.. Thank You
Nicholas W.
The agents were very helpful and responsive. The were professional and courteous and were practicing all COVID related precautions. I would highly recommend this location.
Janine P.
This was a great location. The service was super quick, and the rental process was very easy. I will definitely use this location again for any moving needs.
David C.
Truly caring folks who run the location. They made a loyal customer out of me and I will recommend my friends do business with them.
DAVID MICHEAL R.
Very dirty
PENNY A M.
Nothing! The man who works there was super friendly and helpful. It was an overall really smooth and easy experience.
JASON ALEXANDER Q.
Great service Very friendly staff.. would come to this place again for my rental/ moving needs.
LAMONICA DESCHEL H.
I received great service.
Dave H.
The biggest disappointment was not having a 26' available so we could only get a 15'. It ran great and hauled more than expected but forced us to make 2 trips.
Richard R.
Covid has made everything harder, but this location made things easy with a great attitude. Thx
ANTHONY JAMES T.
UHaul needs to fix their online rental process. Nothing but problems from using their online platform. But when I used JMR, they were able to get everything sorted and I am pleased with my experience with them. But not with UHaul.
Kendall A.
Quick and easy. The app was great.
John S.
Friendly service and very accommodating.
Louis C.
- Notify your customers if equipment requested won't be available BEFORE they show up - Don't offer a discounted price on the botched order if you're not going to ACTUALLY APPLY THE DISCOUNT - Have a clue
FIDEL G.
Excellent truck! Very clean and in great mechanical shape! Thanks! Greatly appreciated!
Daniel S.
Wear a mask.
edna C.
Very helpful and good customer service.
Jeffrey E.
This was one of the worst experiences we had with uhaul from pick up to drop off. The truck was beat up, filthy and unsafe to drive. The gas cap didn't screw on, the cab smelled like body Oder, the truck was out of alignment so bad that my husband was all over the road from Las Vegas to Utah. We also had to add 2quarts of oil ourselves because the light was on. They changed our reservation time which resulted in having to cancel my moving help, then they had the truck ready at the original time so I could have kept my movers. It was a complete joke!
peter A.
Nothing you could do to make it better these are good folks I won't rent anywhere else.
karen M.
Everything went great, the people were nice and took good care of us.
John A.
Keep up good work!
Johnathan H.
The gentleman who helped me was very quick and efficient. Made sire everything was in working order and got me on my way quickly.
Mark D.
What a cheat. I sign up for 4 hours, keep it for 2 hours, drive it for 5 miles, and the price goes from 19.99 to 48. Last time u-haul for me you lying cheats. clerk takes my keys and has no receipt for me then sends a receipt i cant even open on my computer. will never use uhaul again
Bradley B.
Management is excellent to work with. Very responsive and polite.
Russell H.
They over charged me $452. I went back and disputed the charge, they said it was a system glitch, and said they would refund it, but no refund ever came.
Richard T.
Experience was so good, going to rent again this week. Thank you Uhaul.
DeMonte B.
Very friendly staff from the man checking the trucks to the woman checking me in. Would highly recommend them.
SALLY O.
Not a thing! Friendly and efficient! We'll be back in the near future !
earl W.
the employee that helped me was fast and good. ty
LOGAN RAY K.
My rating is towards U-Haul not the people at the location. I had to inspect the condition of the truck, take Picture and write comments. I can stay 6' away while the employee does what use to be their job. Then I had to do it all over again when I dropped it off. The website link I had to go to was a joke and wouldn't let me check it back in. I took pics and left the keys in the drop box after over half an hour of trying to deal with the website. I called the location the next morning to let them know. They said everything was fine.
Michelle S.
Everything was ready to go and they made everything so easy.
Bethany L.
I'm not sure if there are a lot of burglaries or what. They have their anti theft fence up and across their desk. I literally had to squeeze my hand through an opening to give the worker my credit card. It was not comforting to do business there. It was close to my house and that's the best part of it.
RONALD R.
not acceptable
Jessica D.
The process to pick up and return the truck was super quick and easy. The people that work there are very nice and the location is easy enough to find.
DANIEL B.
Terry and Tami do a Great job been a customer for years and will continue being one ...
KIMBERLY ANN G.
I had no issues and nice touch less service during these crazy days.
Christina J.
I appreciate the staff here. I would rather pay a lil extra for mileage to make sure I get quality service every time I rent. I rent a uhaul fairly often and I'll only rent from here. Thank you to all.
Flavio R.
Nothing
rodney G.
When I reserved my rental I had made it for a one way trip, so I would have to drive back across town to return the unit. When I got to my supposed drop off location I had filled out the information for it said I had to return the unit back to the original location. After being on hold for 20 mins to find out I had to call a different department to find out that because the system changed my drop off location to the original pick up location causing me to have a late return and extra miles put on the unit. I was told that if I dropped it off at what I thought was my drop of location I filled out for cause it was oy 1.5 miles from where I moved to that I was going to be charged double for ing me to return it to the original pick up location. I am very disappointed with uhaul and how things where handled. This is not what I reserved and I will not be using uhaul in the future to move if this is how business is conducted. I fill really ripped off by this, and also the lady I spoke put I to have a person from a management department to call me within 24/48 hours, I still have yet to receive this call. Now the unit i used needs mechanical attention the steering on it was really loose and to keep it straight I had to turn the wheel to the drive side for it to drive straight. And also the front right (passenger) shock is shot.
Ronald L.
The attendant was very friendly, helpful, and professional. All of my questions were answered with surety and honesty. My needs were met without any problems and expeditiously. I highly recommend this location and will rent from her again.
LAWRENCE A.
First to rent this location moving Ca. - NV. Very friendly customer service
Megan W.
The u-Haul website was not working when I was trying to reserve the truck. I couldn't even access it on the day when I needed to get the truck. Luckily, I called this location, and the lady (Tammy) was willing to help me. However, when I arrived to get the truck, I had to go through all of the lock boxes just to find the right key. Whoever was supposed to do it, did not do it correctly and I had to search for it while on the phone with the employee. I was quite disappointed in the way that things were not organized. However, I very much appreciate Tammy for helping me bc without her help, we wouldn't even have had access to the truck.
Sherry N.
Nothing great service, friendly and professional!
John S.
Truck ran rough
Courtney R.
I ordered moving blankets and never were given them yet I was still charged even after I spoke with a representative on the phone during pick up who notated the account and I sent the request for removal of charge when I was asked to accept the charges with the receipt.
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