Customer Reviews for JMR Pack & Ship
(U-Haul Neighborhood Dealer)

1,019 reviews

6326 S Pecos Rd #2   Las Vegas, NV 89120

(702) 454-1021

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/30/2022: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(702) 454-1021

6326 S Pecos Rd #2
Las Vegas, NV 89120

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/30/2022: 9:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Princess P. 
Rating:
5.0

Nothing to improve. The customer service was great

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Carensa S. 
Rating:
5.0

They were the nicest people! I'm very grateful!!!

Deana A. 
Rating:
5.0

Tami and Team are the best you have!!! Always my go to.

Raquel W. 
Rating:
5.0

Everything was great! The truck ran well it didn't use much gas and very easy to drive.

Debra C. 
Rating:
5.0

Same as the kindness you have given me.

HO M. 
Rating:
5.0

Customer did not leave a comment.

alexis D. 
Rating:
1.0

Clean the truck, also gave us a quarter tank of fuel when we picked up the truck.

lindy K. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Nothing. The customer service was some of the best I've ever experienced! Will definitely be coming back.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

L. Eric C. 
Rating:
3.0

The drop off was after hours and the contact was very helpful with directions and accommodate our needs. The follow up was excellent and thankfully the drop off was less traumatic than the pickup.

donna P. 
Rating:
5.0

Customer did not leave a comment.

Dyanna A. 
Rating:
5.0

Customer did not leave a comment.

Guillermo P. 
Rating:
1.0

I've been renting trucks from U-Haul for quite a while. This was the worst experience for many reasons but most importantly I was charged 45.50 for 7 gallons of gas, when I returned it with more gas than it had originally which was a half of tank. I've never brought back any U-Haul or rental car w/ levels different from how it was received! It's ridiculous! Not good business!

MUSSAH M. 
Rating:
3.0

Customer did not leave a comment.

Christan M. 
Rating:
1.0

I received a truck with no gas and returned it with 1/8 gas and was charged $40 returning it with less than a 1/4 tank. Ridiculous

Katherine S. 
Rating:
5.0

The staff was very friendly and professional. I'm from Maryland and while conversing, one staff member is from the same state. From Hagerstown to Baltimore to DC, it brought back so many memories. A+ service.

Randy T. 
Rating:
3.0

Cleaner, more well-maintained trucks are needed.

Royce D. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Service was superb. Extremely friendly and helpful.

christian N. 
Rating:
2.0

Store was dirty with no lights on. I ordered storage blankets that were not available to me. I was charged a 25 dollar service fee for fuel even though I brought back yhe truck at the same fuel level that I received it. I will not be using this location for my future needs. Avoid this location.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Shani K. 
Rating:
5.0

I was soooo lucky to find JMR. I have never met the folks here the best I ever met for a U-Haul !!! I got the truck they promised Saturday and was dead on time Sunday. I've already others told about where to go, what to expect by the couple no matter what they needed for whatever needed and things were as good as it goes! I was blown away and will always to go back to JMR if I ever need anything!

STEPHEN DWIGHT C. 
Rating:
5.0

Great experience. In and out fast. Would recommend to friends.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Criselda Daniell M. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
3.0

However, I have yet to receive my $7 refund for the dolly that was Not in the truck. No word of that since I last mentioned it. I would like to give you the chance to pay that to me. I could give you a higher rating had I received it.🤷🏽‍♀️ Thank you.

Cherita T. 
Rating:
5.0

Excellent store manager. Very friend and now I will recommend this location to my friends, and also to myself in future years. Thank you...she was very considerate and cared about my experience and use of the van.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
4.0

The equipment I had order was not in the truck. I was able to handle the situation by going to another uhaul, but making sure all the equipment is in the truck would help.

Stephanie R. 
Rating:
5.0

Friendly staff. Clean vehicles. Fast in and out rental process.

Kurt S. 
Rating:
5.0

Thank u for great !

DENISE K. 
Rating:
5.0

Wash the vehicle before renting.

DIRK M. 
Rating:
1.0

The truck was dirty. It looked like someone was grilling in the back of the truck. Very greasy. I had to clean my stuff before I could them in my house.

Laurie W. 
Rating:
5.0

The women who helped me was great. Just a real sweet person that wanted to help

MARCUS J. 
Rating:
2.0

Very slow to check me in, didn't offer to do a vehicle safety check.

Daniel K. 
Rating:
5.0

Great service! The staff went well out of their way to provide what I needed for my move.

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Gorge E. 
Rating:
5.0

Excellent customer service

Donny L. 
Rating:
5.0

Customer did not leave a comment.

aurora B. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

manuel C. 
Rating:
5.0

Loved the mobile after hours option. It was quick and easy.

Brianna L. 
Rating:
3.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Tammy is the soul of the store She is a person very charming, and cheerfully. 100% the best of Henderson and Las Vegas.

Arturo F. 
Rating:
5.0

Easy rental quick and cheap Thank you

GARY Y. 
Rating:
5.0

Excellent service. Always have what I need

IVAN F. 
Rating:
1.0

After returning the Uhaul, i receivers multiple calls saying I needed to return the equipment I rented although I had dropped it off already. I even received a few text messages. Uhaul really let me down.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Awesome staff

Raymond S. 
Rating:
5.0

These guys were great made it quick and easy

Gary G. 
Rating:
5.0

The people at this location were wonderful!!! Went to a different one before this one and they were rude and unhelpful, than we get to JMR and Tammy was amazing, she was friendly helpful and treated us with respect. We ended up needing truck an extra day and they treated it like it was no big deal. I think all the times I have used U-Haul this was truly the best experience out of all of the times!! I would recommend them to anyone and everyone, pay the extra miles to to to them because they are that awesome!! Truly feel we were blessed to find this location!! Thank you JMR for the wonderful experience!!

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

Nice people at JMR. Will definitely use again!

Randall M. 
Rating:
5.0

The retailer had excellent customer service, but the only problem was when I needed to use the equipment for a few more hours I called and could not get in touch with the retailer. I had my wife drive over to the retailers store to comunícate I needed the equipment for a few more hours. Other thank not answering the phone I was satisfied with his service.

Cristopher O. 
Rating:
4.0

The woman at the front desk was very friendly and gave a wonderful guest experience. She was quick and knowledgeable.

Helena W. 
Rating:
5.0

Thank u for making it so easy for us!

DENISE K. 
Rating:
5.0

The owners are always so helpful and pleasant.

MARQUES H. 
Rating:
4.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

NOLA K. 
Rating:
4.0

A gentleman from a neighboring business confronted me about where I was returning the trailer stating I need to return the trailer at the End of the drive away from the rental business. I asked if he was with uhaul he said no and not to block his parking spots.

Steven F. 
Rating:
5.0

I had a very nice experience with my truck rental and the guy behind the desk was super friendly and professional, I think he wants to be a comedian because he was very funny

Gloria J. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

moises B. 
Rating:
5.0

Customer did not leave a comment.

Stanley J. 
Rating:
5.0

They are great too work with. Friendly I'm very nice and polite.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Clean out the spills from previous users before pick u poor next user

Erin P. 
Rating:
4.0

Customer did not leave a comment.

Ruth D. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Everything was great.

IVAN ROBERTO F. 
Rating:
5.0

Terry and Tami are always professional , they always come through

Daniel B. 
Rating:
1.0

Over charged almost double unexplained charges

Salwa A. 
Rating:
5.0

Stunning. The Suspension on the FORD Moving Truck was SUPURB. I thought I was driving a Rental Car. Almost ZERO Existing Damage to the VAN, it was Like New, and the Interior and Sterio was outstanding for a Utility Truck. This was a Joy to Drive. Great Work U-Haul...

Robert K. 
Rating:
5.0

Very good customer service.

Colleen B. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

Tami and Terry are the best always professional and there when needed

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

CECILIA J. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

This place is just very convenient..get what you need and get on with your day..thanks guys for being the great.much appreciated. The soto family..I used this location 5times..gets better and easier every time

Elvis S. 
Rating:
5.0

Lady at counter was very helpful and friendly. I was in and out quickly. Nice location. Convenient.

KURT ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Friendly honest on time good people

Mahmooda Q. 
Rating:
5.0

Driving the cargo van was a blast. Highly recommend.

JESSE B. 
Rating:
4.0

Customer did not leave a comment.

BRUNO PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

JAMES ANTHONY J. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
2.0

Upon receiving the cargo van, it was parked poorly from past renter. I did a through inspection before taking off and noticed the cargo space was completely dirty. Left over container , trash and dolly from previous renters were all over the cargo. On top of that. There was barely any gas in it. Thankfully I didn't use much so I didn't have to replace it with any.

Konesha B. 
Rating:
5.0

Always a pleasure

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Sally M. 
No reviews have been submitted for this location.

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