Customer did not leave a comment.Juan C.
Customer Reviews for JMT Body Shop Inc
(U-Haul Neighborhood Dealer)
Royal Palm Beach, FL 33411
Services at this Location:
- Mon-Fri: 10:30 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/10/2021 - 6/5/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tom went above and beyond. He made us really feel taken care of, the level of service we would expect. He literally told us we were his customers until we arrived at our destination, to call him for anything- even providing his cell phone. Thank you for the superb service Tom!Jennifer H.
Customer did not leave a comment.EDDY P.
Drop off was a mess. No sign on the facility, no drop box visible, if I didn't accidently talk to the owner, I would've just locked the keys in the truck and left it there. Also, person on the phone from the 800 number was useless. Tom (JMT Buddy Shop owner) was very friendly and helpful, but the shop is definitely like finding a needle in a haystack.JAMES C.
Customer did not leave a comment.MICHAEL S.
TOM THE MANAGER WAS VERY CUSTOMER FOCUS. ..!WILLIE M.
Wasn't professional, I felt like everything was put together last minute. Had to do everything by myself with little to no help, the most help I got was an YouTube tutorial.ARISTOTLE C.
Customer did not leave a comment.VISHAL P.
Customer did not leave a comment.VICTOR M.
Customer did not leave a comment.Anthony L.
N/A Everything was a very pleasant experience Thank you!DANIEL R.
I had appointment to pick up truck at 9:00 am. I did not get truck till 10:45. Two of my helpers left and demand I pay them for the 2 hours they waited for me. Obviously it took me longer than the 6 hours I initially estimated since I only had 1 helper. Now not only do I have to pay the help that didn't wor, U-Haul is charging me more for keeping truck overnight. I want a call from a representative to address these issues. I am disappointed and upset with this situation. Please call today (561) 3018240Clifford B.
Customer did not leave a comment.JOHN D.
Super helpful and very kind. Totally different experience from pick upEfrain S.
Customer did not leave a comment.Lorraine V.
Great bunch of guys, we would definitely recommend you company. Thank youALEXANDER C.
A lot of hidden charges that are not told up front. Also was charge $117.00 for 2 soda cans that fell behind the middle seat. Tried to speak to the vendor who I rented the truck from , he totally blew me off and ignored my phone calls and text. So basically I was charged $255 for an in town move in which I only drove 30miles total could have gotten a cheaper out of state rental.William S.
Customer did not leave a comment.Sheila M.
Customer did not leave a comment.Steven K.
VERY BAD, FIRST THEY CHANGED THE PLACE THE DAY BEFORE AFTER THEY CHARGED ME MORE FOR AN INSURANCE THAT NEVER TOLD ME AND 20 DOLLARS OF After hours service FEE, TOO MUCH MONEY FOR ONLY 4 HOURSYelina E.
You're charging me $50 for cleaning that is absolutely not needed! I explained in another email that I only used this to move a dining room table and chairs on a 4hour drive. I returned trailer in exact condition that I picked it up. U-Haul better credit me for the last invoice for $50+ tax ! Jay Poe 224-415-2056James P.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.thomas S.
THE TRAILER WAS BEAT UP, ONCE PLUGGED INTO MY VEHICLE THE RUNNING LIGHTS HAD ISSUES. WAS CHARGED OVER 700.00 TO USE A TRAILER FOR 1 DAY. FUCK YOU ASSHOLES, I HOPE YOU REST IN HELL.kyle W.
This is the second time this month we have rented from Tom, best customer experience and support we've ever had from any U-Haul location, highly recommended!charles F.
Tom was super excellent, my pick up time was 5 pm, that was the latest available time. I called and told him I'm going to be about 15 minutes late. Then there was a thunderstorm which lead to almost standstill traffic, I called and he assured me not to worry, hell be there. This is what I call customer service, awesome friendly staff... I'll be using his location from this day forward. Keep up your positive attitude on life Tom...TRESSEL R.
Personal and friendly service.Craig D.
Tom was extremely professional and courteous. Wish all my Uhaul experiences were this good!Wayne S.
These guys are the best, top UHaul we have ever used! We'll be back!Charles F.