The trailer was very dirty. The U-Haul location is a motorcycle repair shop and the guy was too busy and did not hook up the trailer Correctly . It popped off the truck a mile down the road. Could be very dangerous. It took me 2 1/2 hours to get a truck and a trailer. I was not happyHUNTER G.
Customer Reviews for Jordans Cycle World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stewart O.
Our reservation was changed on us without our knowledge (done by traffic, not the location itself). We were supposed to pick up our truck 5 minutes from our house and had to pick up 30 minutes away. We found out less than 24 hours before pick up that it changed. However, their customer service was amazing and the woman that assisted us was so nice! Disappointed in the process, lack of communication, and distance.. but very happy with the customer service we received.Eric P.
Customer did not leave a comment.George H.
It was closed on a Saturday afternoon and no way to easily return any equipment. It's in a community with no signage and no drop off area. Left the trailer on the side of the road.jay W.
Customer did not leave a comment.CHRISTOPHER M P.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.WINFRED D.
I only use the rental truck for 20 miles 10 miles each way and I was charged for 46 miles that's more than doubled what I put on the vehicle I have tried calling and can't get a hold of the lady to try and get this cleared up I'm very disappointed in this I recommend to anyone wait to get your receipt before you leave that facility to verify that you have been charged correctly so that you don't have to go through what I'm going throughtammy B.
I would appreciate being contacted Thank you!!HEIDI C.
Everything was greatFidel G.
Fast and friendly peopleTerry S.