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Anthony K
Customer Reviews for JT Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned my truck ahead of time and 1 mile under the allowed mileage. When I was charged for extra mileage I was told by this business that my vehicle was picked up by the wrong person and returned but I was charged the mileage which he said he told whoever does the billing not to charge me - but I was!!!!!! Only $5.35 but the point I should not have been charged, it should have been corrected - but hasn't!!!!!!
Mark BExcellent people working at this location .couldn't be happier.
JESSE CWhen I picked up my U-Haul, none of the dollies I ordered was in the truck.
Lisanne vThere isn’t even room to park got told to move before I could even finish checking in the uhaul
BRIANNA CCigarette but, empty drink can, and dirt found in cab.
Jason BThis location was small but convenient.
NICHOLAS SFriendly crew, truck was readily available, quick service
Marissa SMobile pick up process is absolutely aggravating
eric cEasy drop off
Dan AThe owner of this shop was exceptionally helpful because the customer self-check in was just not working properly. Thanks to him, I was able to check-in and get on the road to moving.
Hilary RVery professional, they were very nice. Did not have any problems. Thank You for having a trailer that met my needs.
karen gThe guys there were awesome especially since uhaul told me to go 3 different places.
Nathan RIt was one of the best and the person that is running it is very respectful and courteous to your customers
ROBERT SQuick service and very helpful.
Steven JThis was a quick and easy rental. The guys were great! Thank you!
Dale FLEAVE MORE ROOM TO RETURN TRUCK. THERE WAS A WHITE PICKUP TRUCK BLOCKING ME FROM PROPERLY PARKING TRUCK. TRUCK END WAS RIGHT BY SIDEWALK AND LOCATION WAS CLOSED!
JAMES BGreat experience. It was wonderful to have assistance connecting the trailer to my truck and instructing me on proper operation and safety procedures. The best rental experience I have had in over 20 years.
David NInside of truck smelled a little weird and there was crumbs and dirt on the floor. Also, the truck was squeezed into a spot I had to have 2 people direct me out.
Dillon Athey had no room for me to return my rental. I had to drive to two other locations. had to beg for someone to accept the return without charging me a fee for not returning the trailer to the location I rented from. very frustrating. never renting from them again!! lowers my trust in UHaul.
Wayne AI was disappointed to only receive 5 Moving blankets rather than the dozen that were advertised for the extra $10/day. Seeing as I had the truck for two days I felt like it wasn’t fair to be charged $20 for only having access to 5 moving blankets.
Milan AAs far as JT's Auto Service they were great. But U-Haul in general needs better communication with its customers.
ROBBIE BZero signs of where to leave trailers, incredibly small space to squeeze into, horrible layout and zero assistance. Extremely frustrating and will not be using service again anytime soon because of poor experience.
ALEXANDER NThey called and explained they would be closed at the time I drop the truck off. She took the time to explain everything to me so drop off was easy
nolan sI work with the group all the time I call it the pinielas park triangle they always find truck short notice a d all
HECTOR VVery friendly and great customer service
LaQuilla SThe check engine lite was on. Being I rented from a mechanic shop I would expect that not to be the case. Good service and friendly.
Patrick DThe truck was dirty on outside and inside. Not even the windshield had been cleaned. Bugs all over it. Very dirty on inside including dog hair. With a virus going around I expected it to have been cleaned. I had to wipe it down before we could use it. Very disappointed. Wanted to use no contact pick up but because U-Haul changed our pick up location the day before it would not work. Telling us we were at wrong location. Had to have the gentleman there to do paperwork. WILL NEVER USE U-HAUL AGAIN!!
Jeff MSecond tine we have used this location within 2 week's very friendly and helpful
bonnie aEasy pick up and drop off.
Clarence DThe people at the location were exceptional. Because of them we’d definitely come back to that location.
Cori BTruck was hard to drive. No power steering. Brakes didn’t sound great nor did that stop well.
ASHLEY HThe rental agent was nice. I had an hour late start due to issues with the self rental system through the company, but the agent took excellent care of me
Minter RThe owner is the nicest person.
Marisa Gthe owner of this show was so friendly and personable!
justin sVery nice personally and nice place.. the gentlemann who took care. Of me and was so nice. We will defenatly bring our bizness bavk and let other people know how great they are. Thabk you suzanne Moorhead
david mSuper fast, friendly service. Easy oick up and drop off. Would definitely use this location again.
Jeffrey CThe customer service at this location was excellent! Thank you for helping make our move easy with your 100% customer service! You were AMAZING?
Tabatha APulled up and parked truck. I was met outside handed over the keys and that was it , very easy. The person that met me outside said he would take care of parking the truck where it needs to go and a email would be sent to me as a receipt
Donald BGreat friendly and professional service.
Robert KJesse was very helpful and I was out the door in the truck in just a few minutes. Good customer service. I will rent here again.
Robert HThe truck was well maintained, but outside was covered with lovebugs. Made a mess on the windshield. Pleasant service.
David NIf all your owners were are kind as this one, you would not need to change a thing
Deborah HFast, easy, convenient. The staff is friendly and helpful.
Kristoffer AThe truck itself was all over the road. There is something wrong with the front end, it needs to be aligned or something. Really bad.
David MI had a pleasant experience with the store owner and no issues with the truck. I only had an issue with my final bill. I was charged an additional $120 and was told that drove 194 miles when I only drove approximately 60 miles. Uhaul is currently working on the incident but it has really been an inconvenience. I would hope that it was just an entry error and not intentional.
William R