Customer Reviews for Jt Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jt Auto Service

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Marisa G. on

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The owner is the nicest person.

justin S. on

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the owner of this show was so friendly and personable!

david M. on

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Very nice personally and nice place.. the gentlemann who took care. Of me and was so nice. We will defenatly bring our bizness bavk and let other people know how great they are. Thabk you suzanne Moorhead

Jeffrey C. on

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Super fast, friendly service. Easy oick up and drop off. Would definitely use this location again.

Bradly L. on

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Tabatha A. on

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The customer service at this location was excellent! Thank you for helping make our move easy with your 100% customer service! You were AMAZING?

Lee Ann C. on

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Donald B. on

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Pulled up and parked truck. I was met outside handed over the keys and that was it , very easy. The person that met me outside said he would take care of parking the truck where it needs to go and a email would be sent to me as a receipt

Robert K. on

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Great friendly and professional service.

JUDITH P. on

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Richard B. on

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Hunter O. on

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Robert H. on

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Jesse was very helpful and I was out the door in the truck in just a few minutes. Good customer service. I will rent here again.

David N. on

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The truck was well maintained, but outside was covered with lovebugs. Made a mess on the windshield. Pleasant service.

Deborah H. on

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If all your owners were are kind as this one, you would not need to change a thing

Aaron P. on

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Hector S. on

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Kristoffer A. on

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Fast, easy, convenient. The staff is friendly and helpful.

David M. on

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The truck itself was all over the road. There is something wrong with the front end, it needs to be aligned or something. Really bad.

William R. on

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I had a pleasant experience with the store owner and no issues with the truck. I only had an issue with my final bill. I was charged an additional $120 and was told that drove 194 miles when I only drove approximately 60 miles. Uhaul is currently working on the incident but it has really been an inconvenience. I would hope that it was just an entry error and not intentional.

Reginald D. on

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Chad C. on

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Tammy L. on

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martha B. on

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Very satisfied

Kelly G. on

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No one was at the drop off location, which was an autocenter/garage on a grassy lot in a residential area off of a busy street/intersection. We called the location several times the morning of drop off so we could ask questions about when to drive over there since we were not told by the personnel at the pick up location. No one answered the phone due to the drop off location being closed. When we finally arrived to drop off the truck, there was little space to park it and no one there to help us with the confusing process.

james F. on

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paul E. on

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My U-Haul representative was very thoughtful and helpful and professional and considerate to my needs concerning my long distance travel. I would highly recommend anyone using this location.

Max J. on

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None

nick-nancy W. on

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Nothing.

christopher W. on

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I went in to rent a truck to remove my stuff out of the storage unit to put it into a new shed I had no problems everything was fine equipment was in great shape it was clean

Jason F. on

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Good people, easy in and out, and just an all around good experience.

Brannan L. on

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Adeline H. on

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I went to one location to get hitch n wiring installed, went to 2nd location to pick up trailer n lights didn’t work. Went back to 1st location n Reco Jr had gone home n no one else was there that could help us so we had to go to 3rd place that found out neutral had not been grounded, got a late start on our trip

James P. on

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They handled a very early morning drop off, and corrected my errors on self drop documents. They were professional and accommodating.

Lisa S. on

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ROBERT C. on

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We had a great experience.

Linda B. on

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DESIREE I. on

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The service was excellent, very helpful.

Mariano P. on

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Jackie E. on

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EDWARD M. on

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Ryan S. on

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The construction around the area should have been communicated to us. We had no idea where we were going. Other than that, the staff was friendly and very helpful.

Michael L. on

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Jessie was awesome! He made the whole process extremely easy.

Norman B. on

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The inside of the truck was dirty and not swept out. Also, the sliding door got stuck several times ( would not open and close). Owner was nice. Time sensitive.

barbara A. on

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Steven K. on

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Robert W. on

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I am local and was very aware that road has been under construction for a long time. I was impressed that the location could stay open with all of the mess and confusion. Staff was very helpful.

shawn B. on

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Best experience I've ever had in my 22 years of doing business with uhaul.

Lee K. on

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The pickup location was fine but the reservation people were nasty & uncooperative. I tried to rent a cargo van over a month before the time to move ONE piece of large furniture. They took the order and told me I could pick it up at a location to be named at a latter time. When I called several days before they told me a cargo van was not available in the state of Florida - I had to drive a large truck - I am not happy & will think twice before I rent from U-haul again

Doug W. on

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The folks at this location were absolutely terrific. Very friendly and helpful. Had me out of there in no time. Next time I rent, I will definitely use this location.

ROBERT D. on

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The price was wrong on the rentals. I was overcharged by 100.00 and the packing supplies were missing the packing tape , wardrobe boxes and hangers

Jennifer M. on

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This location went above and beyond to help me with my situation, I'm a younger female moving a 15 foot uhaul by myself, they Did what they could to accommodate my needs, in a time of stress they made things a little less stressful .... thanks guys

DALE A. on

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Gary W. on

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They were very courteous and helpful. Seemed to know about our truck and about UHaul in general. Good dealership.

Scott R. on

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Steven S. on

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MIKE C. on

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The owner took excellent care of us, and made sure we knew exactly how to use the tow dolly. He even told us to call if we had any problems, and if we wanted to swing by and make sure everything was strapped down correctly, to just by and he would put a second set of eyes on our tying down of the car. he was very friendly, and knowledgeable.

Katie S. on

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MARQUEELA M. on

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Karol S. on

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Glen F. on

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Kenneth P. on

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Oscar F. on

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cynthia B. on

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The manager/owner was excellent!!!

Arkia T. on

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My overall experience was great with the ease of rental and dealing with the employee at JT's. My rating for the cleanliness of the truck is poor because the front and back of the truck is infested with ants. I noticed the ants in the front of the truck as I was driving. I had no idea they were also in the back of the truck until I got settled in and they were crawling on a couple of my belongings.

EAN S. on

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Excellent service and customer care here from Jesse. Fast, efficient and friendly service made the visit what you hope it's going to be! Will be back to this location for any future U-Haul needs!

Robert D. on

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Thanks for all the help.

Robert C. on

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samatha W. on

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JACOB Z. on

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Jordan A. on

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Bryan K. on

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The location is very small and there wasn't anywhere to park but the guy checking me in was very friendly, professional and helpful. He took care of everything and assured me to not worry about anything that wasn't my fault. We did a quick walk-through and he was very polite and put my mind at ease.

jacob D. on

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Excellent customer service!!

Mary W. on

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Christina K. on

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Suellen T. on

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Went above and beyond to make me feel comfortable with truck and gas mileage

Jonathan J. on

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David A. on

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Overall excellant and easy process.Definitely recommend.

Catherine F. on

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Mary F. on

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KENNETH R. on

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Organize their shop

Norma M. on

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DINAH E. on

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excellent service! I have rented 2x from them....Great people

LAUREN M. on

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no complaints, i was in a pinch and they helped me out immensely.

Robert M. on

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gaston G. on

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LEONA R. on

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JT auto Service went above and beyond to accommodate me, and it was Very much appreciated.!

Diane B. on

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Excellent service. Very personable experience

Natasha H. on

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the guys who manages the place was really nice and super understanding when we had to extend our rental period. I would rent from this location again.

Eugene H. on

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Lauren T. on

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Very friendly customer service! Truck was clean and in excellent condition

Julie B. on

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I definitely recommend this place. very clean u haul, professional, nice, respectful people. I will definitely go back if a u haul is needed again..

Donna E. on

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I chose it be cause it was open until 12 on Saturday. It was closed ar1130 when I got there

mary K. on

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the truck ran fine, didn't know the left rear tire had a bald flat spot on it. The heat from the engine in the cap was extremely uncomfortable on your feet mainly on the passenger side. The car tow left tire housing was clearly damaged at pick up (it was noted at that time) the break light stopped working about half way through our 900 mile trip.

Greg R. on

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Suzzanne S. on

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JT Auto is conveniently located and has easy in/easy out access. Very nice. The gentleman who prepared my truck was very friendly and helpful. However - you have a woman working your phone lines at UHaul who completely screwed me TWICE on my truck orders. The first time, she scheduled a pickup at a location that turned out to be closed and on vacation. I wasted a huge part of my day trying to get a truck at a different location. And the truck I had rented for this past weekend, I reserved two weeks prior, online, and then the same customer service person told me my reservation had been CANCELLED, and had me drive to the extreme other end of the city to get a truck. When I got there, the men at the UHaul facility asked why I had TWO reservations. Again, I ended up wasting a huge part of my day driving from one facility to the other. Your after hours phone customer service people SUCK BEYOND THE TELLING OF IT!!! That woman made my move so much more stressful than it needed to be. If she worked for me I'd have fired her a long time ago.

krysta C. on

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james H. on

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had no problems at this location, very nice personnel.

Dana L. on

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the location was wonderful, your web site is awful. I should not have to click through a dozen pages of add ons, saying no thank you to every possible option just to rent a vehicle

Carlos O. on

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