Customer Reviews for Julians Auto Body Inc
(U-Haul Neighborhood Dealer)

67 reviews

574 Broadway   Newburgh, NY 12550

(845) 565-3827

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(845) 565-3827

574 Broadway
Newburgh, NY 12550

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The address we were given to pick up the Uhall was incorrect. We were confused and stuck in the cold for an hour until we were able to figure out the correct location. We also order a dolly, but we weren't given one which made our move much more difficult.

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

BRITANY S. 
Rating:
4.0

Customer did not leave a comment.

RONALDW L. 
Rating:
4.0

The location was incorrect. I spoke with the manager whom informed me of the correct location and even offered to pick me up so I didn't have to walk to the other location. The services from the shop were great. It's a shame after being informed by the manager that he's had multiple conversations with U-Haul representatives but can't get the location corrected. For future reserves I hope that a U-Haul rep can look into this matter for others.

joesph F. 
Rating:
5.0

We had to drive an hour and a half to pick up the truck. A closer location would have been helpful.

Charlene B. 
Rating:
1.0

The address was wrong and they sent me to another address and then at that address they said to go back to the other address.

RAYMONDG F. 
Rating:
1.0

Not satisfied and not happy that you can't rent the truck for more than 24 hours at a time that should change. customer service was poor.

Archie V. 
Rating:
5.0

Customer did not leave a comment.

shakiba W. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S. 
Rating:
3.0

The box where the key for my rental truck was stuck. Thankfully the lock wasn't actually locked. A digital key lock or system that works with a persons mobile device would be much better for access

Brian S. 
Rating:
5.0

Staff was pleasant and knowledgeable in the rental of the truck , explained agreement and return policy. Would highly recommend Julian's for future truck rentals.

susan B. 
Rating:
5.0

Customer service here was great: friendly, helpful, thorough.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

I have no suggestions or recomendations. The service and support is great!

Angela R. 
Rating:
5.0

I don't have any suggestions because they're great just as they are. Customer service is outstanding!

angela R. 
Rating:
4.0

Customer did not leave a comment.

Sierra D. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
1.0

Mak sure their computer works when you dropping off truck.

Tika W. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
4.0

Customer did not leave a comment.

pamala O. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
2.0

Just a drop box and parking lot that the truck barely fit in.

Robert R. 
Rating:
5.0

Friendly and efficient service.

Noel T. 
Rating:
5.0

Very pleased with the service. Not only would I recommend the company to others, but upon need I would be coming back to do business.

joesph S. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
3.0

I was charged $180.57 for a U Haul rental on 11/18/18 and on 11/29/18 I was charged $374.79 for the exact same trip plus one extra day , which I believe should have only been an extra $40.00. Please explain this differential amount. I was charged $45.00 insurance for the 11/29/18 rental which I have been informed was not required. The U Haul rented from Julian's was also dirty. I believe I am entitled to a refund after being over charged. The overpayment amounts to $ 194.22. Your assistance is appreciated.

mary C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Customer did not leave a comment.

Melva M. 
Rating:
4.0

Customer did not leave a comment.

Salvatore M. 
Rating:
5.0

Service was helpful, fast and friendly. I am impressed and will come back!

Paul B. 
Rating:
5.0

Nicole was very friendly and helpful !!!

Ronald B. 
Rating:
1.0

This is not a good location to have U-Haul trucks. There is virtually NO parking. I had a hard time finding a place to leave the truck, since I came in after hours. I would not recommend this place.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

Staff at authorized dealer needs to be trained and FRIENDLY! Just because they are not uhaul specifically doesn't mean they should be unhelpful and uninformed.

Christina I. 
Rating:
3.0

It was fine and quick although address was incorrect

shawn S. 
Rating:
5.0

Customer did not leave a comment.

Janet I. 
Rating:
3.0

Customer did not leave a comment.

PATRICK I. 
Rating:
5.0

Easy/Smooth Transaction. Location, although a repair shop, was very helpful .

michael N. 
Rating:
5.0

If you need a U-Haul. Julians is the place to call.

JOHN B. 
Rating:
1.0

I rented a 17' truck for 2 hours and drove a total distance of 8 miles. When I came back to the UHAUL dealer, he said the total bill would be around 80$. They told me I used 20$ in gas and owed 14$ for insurance. I was not told I needed insurance and that they automatically put it on and I was not explained about the gas prior to renting the truck. Again, I drove a total of 8 miles, with no idling. Do your trucks get 2 MPG? All in all, I had a terrible experience with Julian's. At the end, he lowered the bill by 11$ to 69$ and threw it at me. Just horrible service!!!!

paul R. 
Rating:
2.0

Customer did not leave a comment.

Haydee H. 
Rating:
2.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

clemson S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

hope T. 
Rating:
5.0

I was very upset when we dropped off our rental because we were charged an extra day. We were never told the rental needed to be back by a certain time!

jana J. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

Lillian M. 
Rating:
5.0

Geat Job. Kudos to Julians Rental. They are on point.

JOHN B. 
Rating:
5.0

Eddie made the drop off simple and convenient. Thanks a lot. Five stars!

Christopher W. 
Rating:
5.0

only problem was that I had to drive 45 miles to pick up this rental truck and another 15 miles to just drop it off. That wasted two hours of my time just to get a truck.

Kathy P. 
Rating:
3.0

The website listed 575 BWY as the pickup location, a hand written sign on the door said to goto 801 BWY location to pickup instead, once i went there to finish the paperwork had to come back to 574 BWY to pickup, this whole thing in a waste of time for a customer coming to pickup and hop around to finish the rental.

ahmed R. 
Rating:
1.0

There was nobody at the place I have to burn gas and put miles going around to drop the truck overnight

azhar S. 
Rating:
4.0

The equipment was clean enough (let's remember it's not an auto rental). What I liked most was the friendliness and welcoming attitude of all the folks. Nice place.

NORA C. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Frederic G. 
Rating:
5.0

Customer did not leave a comment.

GISELA T. 
Rating:
5.0

The store need more staff.

Dexter A. 
Rating:
3.0

This was not where I was originally scheduled for drop off. I was told to bring it elsewhere and that location was inaccessible. Full of cars, no U-Hauls visible, and in fact, I couldn't even find the driveway to pull in. Luckily I was able to reach the off-hours service center. That man was very friendly and gave me a different address to try. That turned out to be the wrong address for U-haul drop-off. A mechanic nearby told me where to go. (Thank goodness he was still working close to 8 P.M. on a Sunday!)The man from U-haul stayed on the phone with me until I parked and dropped off the paperwork in the drop box. Thank goodness for him as well.

Helen L. 
Rating:
4.0

Customer did not leave a comment.

CHEREH A. 
Rating:
2.0

There was a coffee left in the truck, gave us the wrong truck compare to the number that was on the contract and did not have any of the equipment i ordered on my order I had to go to another location to get them. Would not recommend them at all, they very rude during pick up too.

Julie V. 
Rating:
5.0

Great experience, very nice and professional.

MIRANDA K. 
Rating:
4.0

Friendly staff, easy check in check out. You should link your online reservation to payment option.

Gary P. 
Rating:
3.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Nothing, everything was great

nick F. 
No reviews have been submitted for this location.

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