Customer Reviews for K&C Logistics LLC
(U-Haul Neighborhood Dealer)

72 reviews

1700 E Garry Av Ste 201   Santa Ana, CA 92705

(714) 850-0584

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(714) 850-0584

1700 E Garry Av Ste 201
Santa Ana, CA 92705

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Darius M. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

The gentleman at this location flagged us down because we were lost finding the location. He was very friendly and bilingual. We ended up needing a dolly and he brought it down to the truck for us. 10/10 recommend this location.

Lorena B. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Vicken S. 
Rating:
3.0

open earlier!

irma R. 
Rating:
4.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
3.0

Not clear on where to leave truck or where to drop keys. Greater fidelity in instructions is required.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gwynneth G. 
Rating:
2.0

It's usually fine and dusty but this time it had a bunch of ants in the van

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
2.0

I was charged for an extra day as my new drop off time was not communicated. I even had it back 15 mins early

Cassandra M. 
Rating:
5.0

Everything is perfect great stuff specially Tony he's the best , I don't know the name of the girl but she's so helpful as well 😊 I love this place ❤️ I'm there every weekend

IVAN P. 
Rating:
5.0

Tony went above and beyond with his customer service.

Dennis L. 
Rating:
1.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Excellent staff! Friendly and efficient!

Gambet R. 
Rating:
5.0

Customer did not leave a comment.

Nishant S. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

LESLEY L. 
Rating:
2.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

This location was way out of our way as the website advertised one nearby that in fact did not have the truck until 1 1/2 hrs later than what I needed. When I called them they sent me to a second location and next day to a 3rd location. But Toni in Santa Ana corrected all and gave us a discount that made worthwhile doing business again thus my rating. Thanks.

Shahab M. 
Rating:
4.0

Have all preorder supplies available. I had to go to another location even though I paid ahead online.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Great communication and help

Victor C. 
Rating:
5.0

Very polite and helpful staff.

Kelley M. 
Rating:
5.0

No improvements needed. Tony was very helpful during our caos move. We really appreciate it👍

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
3.0

Customer did not leave a comment.

christina L. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Service was exceptional at this location.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Renalda S. 
Rating:
5.0

Great customer service, super friendly.

Tina A. 
Rating:
3.0

They need better signage to find suite 201 in the rear.

Dana L. 
Rating:
5.0

When our Lake Forest UHaul reservation fell through we were very worried. K&C saved the day BIG time! The equipment was excellent too.

ROB T. 
Rating:
5.0

Friendly and professional staff

david C. 
Rating:
3.0

The self service was completely a joke. I used the application to check for everything including mileage, and it said 85802, and I drove for about 40 minutes in total, and all the rest was just loading and unloading. When I went back, office is closed. I had to return the U-Haul using the App. It let me input current mileage to calculate the “total mileage travelled”, so I put 85818, and then it said the original mileage was around 78000 miles, which means that I drove 7000+ miles in 40 minutes. And the app realize it cannot be that much, but funny thing is that, it will not let me proceed to the next step. I had to put the “plus 16 miles” to the “original mileage” to proceed to the next step. Lol how funny, 7k miles in less than one hour.

Yongyuan Z. 
Rating:
5.0

Tony was amazing!

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Maxine P. 
Rating:
3.0

relocate to the first floor of the building

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Bujar S. 
Rating:
4.0

Not charge so many types of fees.

Mike P. 
Rating:
5.0

Loved Andy - great customer service! Such a painless experience. I'll be using u-haul again soon - I didn't know it was so easy!

Kathryn V. 
Rating:
3.0

Customer did not leave a comment.

Humberto E. 
Rating:
5.0

Everyone was very friendly and professional.

Orlando G. 
Rating:
3.0

Honestly put, I have never had to deal with a U Haul location like this. When I created my reservation online, I opted out of insurance. Simply because my personal insurance covers me and the trucks I rent. At pickup the young lady helping my never mentioned the insurance, so my thought was well she must have seen my opting out on no insurance. When I returned the truck, she advised me that I was being charged at 14.99 for insurance, I politely advised her that I stated on the reservation that I did not want it, quoting her. “ I verified with you at pickup if you wanted the insurance, and you said yes”. Not I know this will turn into a he said she said, I personally do not care about 15 dollars. But it was her tone and response that really turned me off to the service. Secondly, before I left with the truck at pickup, she asked me how much gas was in the truck. Sorry to say, due to the type of customer service I was provided. I didn't give the best response. I asked her if she did not know how much gas was in the truck when I took it. She went on telling me that the system was having her charge me for not enough gas. Me taking a picture of the mileage and gas amount in the truck, I showed her the picture. Her response was, “ this is why I tell all my customers to use the app so they can dispute the charges or errors!” My response at that point was please just charge me so I can be in my way. She went ahead and removed the 10 charge for gas, but I will be completely honest with you. My family has been renting trucks on Orange County, CA. for over 35 years. Your trucks being our number one go to for rentals. But since all your locations are now closed in Santa Ana, CA. except for the location I picked up from. I rather pay an extra .35 cents with Hertz or .59 cents with Penske, than to ever spend my money on U Haul again. Please keep the 15 bucks for insurance, please do not contact me or attempt to “make this right”. Our minds are made up, it's sad that you lost all our business over all the above. Gabriel Gonzalez with Statueland Fountainland, LLC.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

itzel G. 
Rating:
5.0

After a horrible experience at the Uhaul on Campus in Newport Beach, the staff at K&C was extremely helpful. I would rather drive to the K&C location in Santa Ana than use the campus location.

Daniel K. 
Rating:
1.0

It's Ridiculous the they charge 20 dollars after hours y

jessica M. 
Rating:
5.0

Customer did not leave a comment.

Pio S. 
Rating:
3.0

Drop off location was changed unexpectedly, adding mileage and gas. The location closed early and I was charged $20 for an after hours service even though NO ONE had to help me. I parked the truck in the lot and dropped the keys in a dropbox.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
1.0

The staff at this location was not helpful. They gave me the key and didn't know go over the information on the contract. I was charged two nights when I only rented one night. I dropped off the key during off hours on the same day and the store clerk was not helpful at all.

Long N. 
Rating:
3.0

Vehicle reserved was not available at the last moment. No good alternatives available.

gary C. 
Rating:
1.0

Was never told about the after hours fee of $20 after I specifically said I was returning after hours. Also they sneakily tried to add insurance to the rental when I checked the no insurance box. Never given the contract with the correct fuel amount. Rented the truck at 10:40 and was told to have it back by 10 and it was a 24hr rental, that's not 24hrs! Terrible scummy place!

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Mistee R. 
Rating:
1.0

They should care about customer complains.

LEILA S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

Vehicle was dusty because of the dirt lot, otherwise it was in good shape.

David B. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
2.0

I was told that any extra gas would be credited back to me. I left the truck with an extra quarter of a tank but no credit.

James M. 
Rating:
1.0

Disorganized and overcharged me

Mohamed Z. 
Rating:
5.0

Customer did not leave a comment.

Faizal A. 
Rating:
3.0

Dont use the app. I parked the rental truck at about 8:40 pm. I didn't leave until about 9 something because the app didn't work. Everytime it asked to upload a photo of the dash board, it kept saying it didn't work. I wasnt able to upload the photos it asked for. I wasn't able to until i walked up the stairs to put the keys in the box, where i saw to go on the website and finish the return process. DO NOT USE THE APP.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Bojan H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD N. 
Rating:
3.0

My wife dropped off the uhaul and she had nothing positive or negative to say about the drop off location

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

martin J. 
No reviews have been submitted for this location.

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