Very helpful staff there.Mike D.
Customer Reviews for Kaps Marina
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sarah D.
Customer did not leave a comment.David F.
Customer did not leave a comment.Michael M.
I reserved my truck in Fish Creek Wisconsin and U-Haul moved my pickup location to Washington Island Wisconsin. An Island where you have to take a ferry boat to gain access. It took 4 hours to pick up the truck and I has to pay to get it off the island. I was staying a five minute walk from the Fish Creek location but now I had to figure out how to get to the now location on an ISLAND! I never received a contract some guy just handed me the keys to the truck in the middle of a field (no office), took a picture of my license, and that was it I never saw him again. Terrible customer service and nobody in this company has any authority to override or make any changes/discounts. I called customer service (on hold for 15 minutes) and was told that I called the wrong customer service, was rerouted and put on hold again for about 25 minutes when your system finally just disconnected me...perfect! I'd like for someone (with some sort of powers) to please contact me.Ryan D.