Customer Reviews for KD Sand & Gravel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KD Sand & Gravel

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Russel S.
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The proprietor of this location was very condescending and rude. She reminded us how to fold the blankets to her liking. Her demeanor about what she would do if we didn't follow the rules to her specification and liking was not only threatening, but also left me wondering how many fees would be tacked on. Since this was a return trip rental, she reminded us constantly about what a wonderful vehicle this was and that it “Drives like a dream.” We beg your differ. I wouldn't rent from this clown if she had the last truck. I would also like to point out that at know time did she put on a mask and right now during a surge in Covid cases. She couldn't have made her political views more clear on that matter even if she wore a Trump MAGA cap. Ugh! What a piece of work.

Cale M.
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Get updated equipment. No fault of the property or people but the only trailer available was old and rusty. It should have been decommissioned long ago. Unfortunately, it was the only one available. Also unfortunate, due to its condition, thieves were unsuccessful at cutting my lock but were successful at cutting the rusted mechanism on the UHaul trailer. I went through UHaul's insurance who told me they did not cover theft.

Brian D.
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Awesome customer service! Super fast and easy! Absolute joy to work with!

Babsy B.
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Julie has been amazing through all 3 of our interactions.

daniel S.
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Lady at the counter was rude and not wearing a mask. She didn't inform me turning the truck in after hours would cost $20 extra. I'm so sick of hidden fees. I'll use home depot next time i rent a truck.

Cody C.
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Always friendly and helpful. Thanks

linda J.
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Wear a mask please . She was unprofessional and aggressive , you better have the truck back at 345 , said this over and over like I was using my Moms car and I'm 53 years old .

Mike B.
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exceeded my expections, truck was there, clean, ready to go, on time. knowledgeable clerk

Joe M.
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I enjoyed the friendly counter customer service.

Stephen B.
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Customer did not leave a comment.

Billie B.
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Not much that I can see you do a very good job at certain places

Tim D.
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Employee was very rude and not helpful

Joseph S.
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No waiting! Check in and check out were very fast. Truck was full of fuel and in excellent condition. The ramp made it a lot easier For loading and unloading. The only thing that might improve the experience would be if they had well trained gorillas available to do the heavy lifting.

Christine B.
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This was the third location that i was sent to get my trailer, they finally were able to give me the trailer i had reservedcwith my 20 ft uhaul. Other then me running around and posdible not getting the trailer the service was exceptional.

Jessica E.
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Customer did not leave a comment.

DERRICK M.
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Not very friendly or helpful, Gate was closed for return, over charged me. Reservation was changed last minute to this location and forgot to put equipment on. After hours return charge of $20 was not explained but they were not open when I returned.

Ronda B.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

RYAN S.
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Friendly, efficient check-in/out experience. No hassles, just good ol' neighborly service.

DALEN D.
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Customer did not leave a comment.

Kelly H.
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Customer did not leave a comment.

dermac M.
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Customer did not leave a comment.

VELMA A.
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The man on the phone was very informative and professional

Jacob M.
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Customer did not leave a comment.

Patricia R.
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very helpful and clear instructions

Gary M.
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Customer did not leave a comment.

Angela S.
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I rented the u haul from Kim. I was never told I was required to sweep out the truck prior to returning it. My daughter returned the truck for me. Upon returning it, Julie G was very rude to her! She kept telling my daughter she was informed of the requirement when she picked up the truck. My daughter told her several times that she did not pick up the truck, she was simply doing me a favor bu returning it. ...I paid the fee, but will not return to this location because of the poor customer service Julie provided.

JEFFREY L.
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Dropped off after hours

Samuel P.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

janelle W.
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Truck was so easy and fun to drive!!! I had the 19.95 truck, and it was a large space for all my things!

Tracy S.
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Customer service was excellent on pick up and drop off.

Kevin C.
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Customer did not leave a comment.

Ricky M.
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Customer did not leave a comment.

Ronald M.
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Very nice and helpful.

Dan L.
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Total Q V C - Quality, Value and commitment, providing a level of customer service that is a rare commodity these days. Love the staff and their fast service; combined with a quality product (UHAULS) well maintained rental trucks. Thanks Julie your a top notch employee. PS Julie you guys need to update your KD Sand & Gravel sign out front, it's starting to fade and in the shade it's hard to see. Thanks again and will see you soon. Your my number #1 go to Uhaul rental agency.

geo M.
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Nice people, helpful

Bruce D.
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One of the headlights was not functioning. I let them know when I dropped the equipment off.

Keith W.
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Julie at this location went above and beyond to make sure I had the truck and equipment I needed to make this move. I really appreciate the excellent customer service during the difficult time of moving my mother. Thank You!!

Andrew B.
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Customer did not leave a comment.

Rex F.
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Customer did not leave a comment.

Michael D.
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Id like some sort of compensation or if applicable a refund half of the tire tread was chewed off there was a nail in one of the other tires and it got flat on the highway and almost costs us are life and the lady didnt have a very nice attitude im really upset if something doesnt change im gonna take this further

REX E.
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Customer did not leave a comment.

KELLY E.
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Customer did not leave a comment.

Tim H.
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Very helpful and friendly staff.

Arne K.
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Customer did not leave a comment.

josephina A.
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Customer did not leave a comment.

Kurt W.
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Customer did not leave a comment.

Curt S.
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Customer did not leave a comment.

Paul K.
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Very pleasant and efficient to deal with.

Dan M.
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Can't think of a thing.

Stephan R.
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Customer did not leave a comment.

Juanita A.
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Customer did not leave a comment.

Todd H.
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I have been renting both trailers and trucks from this location over the last few months in preparation for a move to the area. They are always courteous and the equipment is spotless and in great condition. They go above and beyond to make sure you have a great experience.

Dan L.
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Absolute customer service perfection. Thank you so much Julie for the exceptional customer care and quality level of customer service. The interaction and professional business communication was outstanding. What a rarity, that this level of service still exist in this day of uncertainty; Thank you again. You are an asset to the U-Haul corporation.

George P.
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Customer did not leave a comment.

Gerald M.
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Kim was very helpful.

Chistopher K.
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the best customer service i've ever seen at a U-Haul since her she was such a great help and all my knees as well as her time. if I could only give this place to reward they deserve as their support is rare to find these days and a great blessing to help through the hard times of moving or good times are moving she is such a blessing she is a rewarded somehow. -Chris

Bryan N.
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Customer did not leave a comment.

Kate S.
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I chose this location because the other location that had the trailer I needed only had street parking and I am so glad I did! The staff was friendly and inviting; the trailer was in good shape; and, though the location was slightly out of my way, it was worth it because it was easy to pick up and drop off the trailer.

Ralph A.
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Be clear on the add-on charges, do what you say. I will not rent from this location again, will pursue other local options for service in the future.

sharon G.
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In light of the coronavirus pandemic, the sign on the front door of the business that reads “No Masks Allowed,” feels pretty unwelcoming.

Timothy D.
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Customer did not leave a comment.

Helen S.
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Was great service!!

Brad W.
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Customer did not leave a comment.

sara D.
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The customer service at this location was lacking. They were very defensive and did not have a positive attitude when making small changes to my reservation. They also forgot part of the reservation change. They had a sign posted that said “no mask” which is VERY insensitive during this pandemic. I will try to avoid this location in the future.

Ines V.
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Customer did not leave a comment.

RICHARD S.
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Customer did not leave a comment.

margarret S.
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Service was friendly and very helpful. I can't thing of anything that needed improvement.

candi H.
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Helpful, friendly people. Equipment clean and in good repair.

Erin M.
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Customer did not leave a comment.

Kathryn W.
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Customer did not leave a comment.

daryl A.
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Super friendly staff. Fast prescient service. It's my go to uhaul place.

Todd H.
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Super friendly staff and the truck was clean and rental process could not have been easier.

Brad H.
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Customer did not leave a comment.

barron D.
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Customer did not leave a comment.

Rodney T.
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Julie and staff are wonderful! Great experience :)

Byron H.
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Customer did not leave a comment.

Mike S.
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Customer did not leave a comment.

Ruth C.
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Customer did not leave a comment.

KEISHA P.
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Customer did not leave a comment.

johnny G.
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Friendly and helpful staff.

Malina M.
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Customer did not leave a comment.

scott F.
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Julie and Kim are great to do business with.

Sandee C.
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Yes, yes, and yes, we would recommend this business for others. Julie, the office staff person, is both understanding of the stress of moving and clear about the vehicles they offer. Julie even called to see if we were going to return the truck before she left and waited for us for a short time. She gave us advice, too, to make our use go well. Thank you, Julie and thank you, U-haul!

Mike S.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

Jason N.
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Make the self check-in easier as it took me 4 times to do the check in in between location recognition to memory issues caused by storing the photos taken before submission ok the check in

Dana Z.
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Customer did not leave a comment.

Robert E.
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Nothing. Julie is the most helpful attendant I have ever dealt with. She ensured the trailer was correctly hitched up and lights were working. Every time I use the dealer they are professional in all aspects.

Roger S.
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Very easy to work with!

ryan W.
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Customer did not leave a comment.

Eric B.
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Not much room for leaving my personal vehicle, but overall a great experience.

Stephanie R.
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Customer did not leave a comment.

michael F.
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Customer did not leave a comment.

robert C.
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Very easy to work with.

Darrell T.
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No improvement needed!!! She was extremely helpful and went beyond to get us hooked up and running!

bill B.
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Nice people

Michael T.
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Customer did not leave a comment.

Lavinia N.
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We placed are oder online at the salem location we got there at 1 pm as we were told . we waited 20 no Uhull there so was sent to another location 20 min out of our way and put us behind on our move. Not the best experience with U hall

No reviews have been submitted for this location.

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