Customer did not leave a comment.Michael T.
Customer Reviews for KD Sand & Gravel
(U-Haul Neighborhood Dealer)
Salem, OR 97304
Services at this Location:
- Monday - Saturday:
8 am - 12 pm / 1 pm - 4:30 pm
Special Operating Hours
- 7/4/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a bad experience week earlier with another location, Julie went out of her way to make sure my experience was beyond my expectations.Eric J.
Julie is always great to work with!Tony C.
Customer did not leave a comment.Rui Z.
Customer did not leave a comment.Armando R.
Customer did not leave a comment.Debra D.
Very nice ladytyril W.
Very friendly and helpful. Used this location several times and it is consistently good.Steve L.
I appreciated Julie's customer service demeanor.David E.
The lady was rude and tried to make more rules than need be. Plus more excuses than I wanted to hear. The truck was a disaster to driver. The guy wouldn't come out of the office for me to return it to the office, made me do it online, only came out to retrieve the keys from the box.IDA W.
Political views should stay out of business, meaning keep your Trump flags at home. That way someone coming to do business with you and that doesn't share your views doesn't feel uncomfortable.Andrea H.
Great customer service! Best uHaul experience in a long time. Ensured the trailer was hooked up properly, and explained return policy. Very friendly person (sorry I forgot her name) working the office. Pride in ownership is apparent. Small, clean building and easily accessible trailers with lots of parking. The checkout was quick, and I was out in less than ten minutes! Returning the trailer was fast! Left with a smile and â€œenjoy the sunshine!â€ Great experience overall. Thank you!Rey A.
Young lady running the store was very polite and very professional. Made my rental smooth. Well recommend and use again and the near future. Thanks again Mark. With 503 RCNP Outlaws DragsMARK M.
Customer did not leave a comment.Andrea B.
I return over and over for all the reason in the ratings. They have a perfect score.roger M.
Customer did not leave a comment.Bob R.
I was told by U-Haul this location was closed and I would be doing a check in by phone. The check-in by phone did not work and they were open. The check in process took about 20 minutes. Also my insurance was changed by U-HaulHeather H.
When the text came through it did not jump out at me that my pick up location had been changed. That needs to pop out of the text notification.David H.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.TODD H.
Customer did not leave a comment.Mitchell M.
No suggestionsKaren L.
Good customer serviceSteve L.
Very nice lady! She was fast and helpfulCamryn A.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Karolina F.
Very helpful and made sure we were all hooked up and safe to drive.Tyrone L.
Customer did not leave a comment.Mike R.
The woman who processed my rental did an excellent job training me to hook up the trailer, going over all the steps to hook up and operate the equipment safely.Peter G.
This was the easiest U-haul rental I've ever done. Fast, easy, friendly service. Thank you for a bright spot in a long work day. 🙂Kristie T.
Customer did not leave a comment.Tina S.
Customer did not leave a comment.mark H.
Very clean new truck. Personal service from the franchise owner.Maurice G.
After being called an Asshole for asking about Ha handicapped Parking at another UHaul owned facility and refused a reservation. I transferred my reservation to a Mom and Pop run at a sand and gravel lot. Best decision I ever made very friendly and helpful. I will never deal with the Salem 12th St office againMichael P.
This is my favorite place to rent a U-Haul I've used them multiple times and will continue to use them in the future always friendly helpful and excellent customer service!Michelle A.
Great service every time!Kim F.
Customer did not leave a comment.zach S.
The trailer was not prepared to be rented at the time of rental. The trailer straps did not work, and I had to use extra straps to secure the vehicle. The racket straps on the trailer were rusty and nearly impossible to use.Spencer R.
Reception lady was kinda rudeIrving M.
Very friendly and helpfulPhilip L.
Customer did not leave a comment.Ernest H.
Customer did not leave a comment.PERRY C.
Great service and convenient locationDAVID D.
The lady was so nice. She found some pricing errors that the online reservation made. Saved me money. Plenty of U-Haul supplies. Great service! Fast service.james J.
Mote reasonable ratesCRAIG P.
I would be a little nervous about dropping off a uhaul here after hours, but if you can pick it and drop off during open hours, the service is great.JENNIFER M.
Easy pickup and drop off, very nice and easy to work with.JACOB C.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.CLARK BARRY W.
Customer did not leave a comment.WALTER ALLEN H.
Customer did not leave a comment.DONALD CHARLES K.
Can't think of anything.ALLAN B.
Customer did not leave a comment.THOMAS MILLER D.
Customer did not leave a comment.HARRY C.
Outstanding jobâ€¦very nice service personnelâ€¦would recommend to anyone needing Uhaulâ€¦DANA S.
Always friendly and helpful. The trailer may need new ratchets for the tie downs, they're a little hard to use.DENNIS CRAIG K.
Customer did not leave a comment.Andrew K.
Great knowledgeable customer service. I really enjoyed my experience.ROBYN H.
Customer did not leave a comment.JEREMY H.
Customer did not leave a comment.GREGORY A B.
The staff are friendly and take care of you and questions.BRET IVAN D.
Customer did not leave a comment.JAMES W.
Online checking in did not work. No cell service. App malfunctioning. Could not find barcode (it was posted on a tiny sign on the entrance gate well over 100 ft from any building). could not scan barcode once located (it was pitch dark out and there were no lights). Scanner did not work on app. Need better communication on the second form of ID now required - not well communicated on website. Not ok to require/request verification from a secondary person when picking up a truck before or after regular business hours. I would not recommend the app to anyone and I will not be using app for any future rentals. 0/10.Allison T.
Customer did not leave a comment.Rene V.
Great service! Julie was wonderful in getting me the right equipment and working with me on my timeline.MELVIN W.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.RONALD RAY H.
Customer did not leave a comment.GARY F.
Her manners could be more friendlyRobert K.
26 footer not available at 0800 as reserved at commercial st location. Told to come in at 1200. 26 footer not available at 1200. Sent to another location that he 26ndooter. Be nice if I were notified at 1200 to go to location B. Wasted my time. Be nicer if 26 footer available as reserved at 0800.JAMES ROSS H.
Customer did not leave a comment.CLYDE H.
Customer did not leave a comment.THEODORE C.
Was there's a few minutes before closing. I checked truck in and they came out and got the key.Brett L.
Great experience as always. This location is my go to.CODY C.
great jobBradley V.
Smooth process with great folks. Thanks.JOHN B.
They were the best it had been years since I had moved and they just made the experience easy!!Glenda B.
Customer did not leave a comment.THOMAS M.
I really can't think of anything specific to improve. The whole process went very well and with excellent professionalism, unlike some other U-Hall facilities in Salem. The only thing that might help is a signal at the left-turn into the driveway from West-bound Dallas hwy. But that is way beyond your control. People just drive too fast on that road even with the dedicated turn lane.QUENTIN T.
Agents were a bit difficult to work with, like they were doing you a favor to rent equipment to you. Both rental and return were this way (two different people).PATRICK STEVEN S.
Great customer service! Answered all my concerns. Well maintained equipment.MELVIN W.
My reservation was for a different location. I received a call telling me my reservation was moved to a different facility. I had to question them to get the info for the new location I was being sent to. The agent was about to hang up the phone without telling me where I was supposed to pick up my rental. Turns out my rental was changed to so location in a different county than where I even live. There were closer facilities to me than the one I was moved to and upon arrival I found that the person who called me never actually moved the rental to the new facility. I lucked out that they happened to have 1 auto transport trailer left. The main point here is, if you have an agent call to change the reservation to a different location, make sure they actually complete the job and move it. Also, making sure they select a location as close as possible to the original one would be best, not just another location in the same city. Maybe shoot for the same county at the very least. I have rented equipment many times from Uhaul but this was the worst experience I have ever had. If this had been the first time doing business with Uhaul, it would have been my last. Your saving grace is my prior experience and the lady working the rental desk at KD Sand and Gravel. Kudos to her.DANIEL B.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.Gabriel S.
The vehicle used may have some transmission issues. It didn't want to shift properly. Overall, I was very pleased with the customer service!Eileen P.
Customer did not leave a comment.KATHRYN ROWENA R.
When I arrived at KD Sand & Gravel there was a sign posted on the door that said "I will be back in 30 min". I went in and rang the bell, but nobody answered. After waiting for 30 minutes, I went back in and the owner said he was there the whole time. That was really frustrating, but after that the owner was very nice to work with.JEREMY R.
They are outstanding and always very helpful! Will go to them every time I need a rental!LYNNE M.
Julie was so competent and helpful! She made this our best ever experience with Uhaul.KAREN S.
Customer did not leave a comment.DALE W.
The staff was very accommodating from beginning to end.TROY EARL S.
Everything was going great until a hateful old man showed up claiming to be the owner of this business. I was returning a pick up truck on a Sunday and the business was scheduled to be closed so I was returning via uhaul.com. This old man parks in front of the truck and comes directly over to me, asks if Im returning the truck and then tells me to come with him to the shop to return the truck. I told him No and that Ive almost completed the return on my phone. He replied with, â€œI'm the owner of the truck, just give me the keysâ€! I told him No because I dont know who he is and Im not giving the keys to some rando when I got the keys from the lockbox on a day when uhaul is scheduled to be closed. He cursed at me saying â€˜oh f**k you', and asked where I would return the keys. I told him Ill put them right back where I got them! He cried, â€˜then Ill have to walk all the way down the driveway to get the keys'! I told him thats fine! He replied f**k you again and drove away. I waited for him to walk back down the driveway to get the keys from the lockbox like he said he would do. At that point I took his photo and asked for his name. He refused to give me his name, until I told him I would just pull his business registration and get his name. He then told me his name was Kim and that I could post all the reviews I want. I will never give this location my business ever again and I would advise finding an alternate location as well. Additionally, after looking at other peoples reviews on google it seems this is not his first outlash. Apparently four months ago the owner had an altercation with a different client. The customer wrote in the review that after an arguement the owner threatened to shoot his father and bury him on the property. This was especially disturbing to read since he is the owner of a sand and gravel company where they specialize in digging and filling of holes. Overall his demeanor was unsettling to say the least.Robby A.
Great service...was very helpful...!!!Douglas G.
Picked up my equipment, was shown everything I needed to get set up and on the road.BENJAMIN C C.
Easy peezy lemon squeezyJAMIE ANN D.
Customer did not leave a comment.connie H.
Helpful and quick. Professional and remembered my name.DENNIS CRAIG K.
Customer did not leave a comment.SHAWN F.
They are great hard-working people they let me use her equipment I bought it back late and I needed to fill up more gas in it and I'm very thankful for the opportunity they gave me and I appreciate them quite a bitAlso returning the items late I deeply apologize to them when I give them this rave review because they were awesome and helping me as being a son of a Marine and a police officer I hope they except my heartfelt apologies and my great review of themDUANE G.
The service is fast as it should be. Silverton Rd. Should have some training here.BRENDA B.