Customer Reviews for KD Sand & Gravel
(U-Haul Neighborhood Dealer)

1,098 reviews

2650 Salem Dallas Hwy NW   Salem, OR 97304

(503) 362-3093

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(503) 362-3093

2650 Salem Dallas Hwy NW
Salem, OR 97304

Services at this Location:

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WALTER ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES K. 
Rating:
4.0

Can't think of anything.

ALLAN B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS MILLER D. 
Rating:
5.0

Customer did not leave a comment.

HARRY C. 
Rating:
5.0

Outstanding job…very nice service personnel…would recommend to anyone needing Uhaul…

DANA S. 
Rating:
5.0

Always friendly and helpful. The trailer may need new ratchets for the tie downs, they're a little hard to use.

DENNIS CRAIG K. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Great knowledgeable customer service. I really enjoyed my experience.

ROBYN H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
3.0

Customer did not leave a comment.

GREGORY A B. 
Rating:
5.0

The staff are friendly and take care of you and questions.

BRET IVAN D. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
2.0

Online checking in did not work. No cell service. App malfunctioning. Could not find barcode (it was posted on a tiny sign on the entrance gate well over 100 ft from any building). could not scan barcode once located (it was pitch dark out and there were no lights). Scanner did not work on app. Need better communication on the second form of ID now required - not well communicated on website. Not ok to require/request verification from a secondary person when picking up a truck before or after regular business hours. I would not recommend the app to anyone and I will not be using app for any future rentals. 0/10.

Allison T. 
Rating:
5.0

Customer did not leave a comment.

Rene V. 
Rating:
4.0

Great service! Julie was wonderful in getting me the right equipment and working with me on my timeline.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

RONALD RAY H. 
Rating:
1.0

Customer did not leave a comment.

GARY F. 
Rating:
3.0

Her manners could be more friendly

Robert K. 
Rating:
4.0

26 footer not available at 0800 as reserved at commercial st location. Told to come in at 1200. 26 footer not available at 1200. Sent to another location that he 26ndooter. Be nice if I were notified at 1200 to go to location B. Wasted my time. Be nicer if 26 footer available as reserved at 0800.

JAMES ROSS H. 
Rating:
3.0

Customer did not leave a comment.

CLYDE H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
4.0

Was there's a few minutes before closing. I checked truck in and they came out and got the key.

Brett L. 
Rating:
5.0

Great experience as always. This location is my go to.

CODY C. 
Rating:
5.0

great job

Bradley V. 
Rating:
5.0

Smooth process with great folks. Thanks.

JOHN B. 
Rating:
5.0

They were the best it had been years since I had moved and they just made the experience easy!!

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

I really can't think of anything specific to improve. The whole process went very well and with excellent professionalism, unlike some other U-Hall facilities in Salem. The only thing that might help is a signal at the left-turn into the driveway from West-bound Dallas hwy. But that is way beyond your control. People just drive too fast on that road even with the dedicated turn lane.

QUENTIN T. 
Rating:
2.0

Agents were a bit difficult to work with, like they were doing you a favor to rent equipment to you. Both rental and return were this way (two different people).

PATRICK STEVEN S. 
Rating:
5.0

Great customer service! Answered all my concerns. Well maintained equipment.

MELVIN W. 
Rating:
5.0

My reservation was for a different location. I received a call telling me my reservation was moved to a different facility. I had to question them to get the info for the new location I was being sent to. The agent was about to hang up the phone without telling me where I was supposed to pick up my rental. Turns out my rental was changed to so location in a different county than where I even live. There were closer facilities to me than the one I was moved to and upon arrival I found that the person who called me never actually moved the rental to the new facility. I lucked out that they happened to have 1 auto transport trailer left. The main point here is, if you have an agent call to change the reservation to a different location, make sure they actually complete the job and move it. Also, making sure they select a location as close as possible to the original one would be best, not just another location in the same city. Maybe shoot for the same county at the very least. I have rented equipment many times from Uhaul but this was the worst experience I have ever had. If this had been the first time doing business with Uhaul, it would have been my last. Your saving grace is my prior experience and the lady working the rental desk at KD Sand and Gravel. Kudos to her.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

The vehicle used may have some transmission issues. It didn't want to shift properly. Overall, I was very pleased with the customer service!

Eileen P. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN ROWENA R. 
Rating:
3.0

When I arrived at KD Sand & Gravel there was a sign posted on the door that said "I will be back in 30 min". I went in and rang the bell, but nobody answered. After waiting for 30 minutes, I went back in and the owner said he was there the whole time. That was really frustrating, but after that the owner was very nice to work with.

JEREMY R. 
Rating:
5.0

They are outstanding and always very helpful! Will go to them every time I need a rental!

LYNNE M. 
Rating:
5.0

Julie was so competent and helpful! She made this our best ever experience with Uhaul.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

The staff was very accommodating from beginning to end.

TROY EARL S. 
Rating:
1.0

Everything was going great until a hateful old man showed up claiming to be the owner of this business. I was returning a pick up truck on a Sunday and the business was scheduled to be closed so I was returning via uhaul.com. This old man parks in front of the truck and comes directly over to me, asks if Im returning the truck and then tells me to come with him to the shop to return the truck. I told him No and that Ive almost completed the return on my phone. He replied with, “I'm the owner of the truck, just give me the keys”! I told him No because I dont know who he is and Im not giving the keys to some rando when I got the keys from the lockbox on a day when uhaul is scheduled to be closed. He cursed at me saying ‘oh f**k you', and asked where I would return the keys. I told him Ill put them right back where I got them! He cried, ‘then Ill have to walk all the way down the driveway to get the keys'! I told him thats fine! He replied f**k you again and drove away. I waited for him to walk back down the driveway to get the keys from the lockbox like he said he would do. At that point I took his photo and asked for his name. He refused to give me his name, until I told him I would just pull his business registration and get his name. He then told me his name was Kim and that I could post all the reviews I want. I will never give this location my business ever again and I would advise finding an alternate location as well. Additionally, after looking at other peoples reviews on google it seems this is not his first outlash. Apparently four months ago the owner had an altercation with a different client. The customer wrote in the review that after an arguement the owner threatened to shoot his father and bury him on the property. This was especially disturbing to read since he is the owner of a sand and gravel company where they specialize in digging and filling of holes. Overall his demeanor was unsettling to say the least.

Robby A. 
Rating:
5.0

Great service...was very helpful...!!!

Douglas G. 
Rating:
5.0

Picked up my equipment, was shown everything I needed to get set up and on the road.

BENJAMIN C C. 
Rating:
5.0

Easy peezy lemon squeezy

JAMIE ANN D. 
Rating:
5.0

Customer did not leave a comment.

connie H. 
Rating:
5.0

Helpful and quick. Professional and remembered my name.

DENNIS CRAIG K. 
Rating:
4.0

Customer did not leave a comment.

SHAWN F. 
Rating:
5.0

They are great hard-working people they let me use her equipment I bought it back late and I needed to fill up more gas in it and I'm very thankful for the opportunity they gave me and I appreciate them quite a bitAlso returning the items late I deeply apologize to them when I give them this rave review because they were awesome and helping me as being a son of a Marine and a police officer I hope they except my heartfelt apologies and my great review of them

DUANE G. 
Rating:
5.0

The service is fast as it should be. Silverton Rd. Should have some training here.

BRENDA B. 
Rating:
5.0

Nice folks.

KEVIN N. 
Rating:
3.0

The location was way out of the way from where I reserved. U-Haul called and changed it on me. If I had known how much the mile rates were ahead of time would have never agreed to it. I was shocked to get my final bill. The lady running the shop was very kind though. She was polite and gave me good deals on rental equipment, it's not her fault they charge so much. In the future I won't rent from U-Haul though simply based on how expensive they are.

Kelly N. 
Rating:
5.0

The staff at KD Sand and gravel were top notch. They were very informative and polite. Probably the best U-Haul rental experience I have ever had.

mike M. 
Rating:
5.0

The woman who helped me was great.

Marie B. 
Rating:
1.0

The man that helped us wasn't wearing a mask and in our county we are required to wear masks indoors.

Tawny M. 
Rating:
5.0

The lady at this location was super helpful , friendly, and accommodating.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
5.0

Kim Freeburn at K-D was outstanding, was a pleasure doing business at this location.

Charles H. 
Rating:
3.0

Make sure all uhaul dealers are properly trained to check out and check in equipment accurately!

Maranda G. 
Rating:
4.0

Customer did not leave a comment.

Christen C. 
Rating:
5.0

I was not told about the extra 20.00 fee to have u-haul load my car onto the auto transport. I was told when I called to eserve that they would help me hook up the trailer and load the trailer, all included in the rental.

Jennifer M. 
Rating:
4.0

Overall this location was good. My only suggestion is the woman helping us in the morning was stressed. She told us she'd been there early and already let go of 9 trucks. It made me feel uncomfortable with her stress that morning. I was a customer who was just in to pick up a truck and felt like I was a bother.

NITA S. 
Rating:
2.0

Customer did not leave a comment.

BRENDA B. 
Rating:
1.0

The person was super rude and would rate customer service to a 0. Never gonna go to that location ever again. I would never recommend a friend or anyone to this location and she shouldn't even rent u-haul stuff there.

Michael F. 
Rating:
3.0

There was a huge Snoddy booger on the window

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

CANDACE G. 
Rating:
5.0

Julie is always absolutely amazing! Of every reliable u-haul facility out there, she's by far one of the best I ever dealt. My circumstances required extra effort and accommodations outside the norm… yet she didn't hesitate to improvise in the moment to ensure my every need was met! Can't thank ya enough Julie! I'll recommend ya forever! The mastery of customer service in action! Cheers!

Rich H. 
Rating:
5.0

Customer did not leave a comment.

FLORENCIO G. 
Rating:
5.0

Customer did not leave a comment.

Drew D. 
Rating:
5.0

The nicest people,always fun to see them!

larry W. 
Rating:
3.0

Good location if you live west of Salem

matt L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Fraiser P. 
Rating:
4.0

Positives and negatives: Positive: the equipment (truck) was available on short notice, in very good condition (clean) and worked well. Negative: the truck had 3/4 tank of gas. No problem but difficult to estimate how much gas to add to return the truck with same amount of gas. The mileage price of the truck ($1.59/mi) did not match what was advertised on the internet ($1.19). When I called the phone number for UHAUL I was on hold for more that 30 minutes. I will use UHAUL again, but will scrutinize the fees more closely.

Richard W. 
Rating:
3.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

The sign at the gate that has return instructions is out of date. It instructs to go to myuhaul.com for the online return process, but that url is not valid. The gate sign needs to be updated.

Kevin H. 
Rating:
5.0

Great customer service!! Very friendly and helpful!!!

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Kirsten T. 
Rating:
5.0

Train all your locations to treat customers as well as Julie does at this location. I am a real estate agent and send all my customers to “Julie U-Haul”. Thanks Julie! Another flawless experience . Penny Barnes, ReMax Integrity, Salem, Oregon.

penny B. 
Rating:
5.0

Uhaul customer service set this up and told me it was the only place I could go. Fine. But I would really have appreciated being told it was a self check in drop off. I way prefer giving my truck to a person and would have made different arrangements had I know this was the case.

Jolie B. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

The person who ran the office was very helpful, friendly and made sure everything was to my liking before I left. Great place to rent from.

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

kelsey W. 
Rating:
5.0

Everything was great! Thank you!

Racheal S. 
Rating:
1.0

We were charged 3 times for our trailer

Chris J. 
Rating:
3.0

Customer did not leave a comment.

john L. 
Rating:
5.0

I made my reservation on the wrong day, but the lady there get me handled and got my day started right! Highly recommend! Great service and so helpful!

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Outstanding service, accommodating and informative. Trust this location for all your moving needs and quality equipment. The staff are professionals who know what it takes to get the job done and will assist you every step of the way. Rent with confidence. Move with confidence safely and securely the UHaul way at this my go to location KD Sand & Gravel 2650 Salem Dallas Hwy NW Salem, OR 97304

Dan L. 
Rating:
5.0

Front Desk customer service is just just amazing!

Kalvin M. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Love this service location, and Julie

Doran H. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Martina S. 
No reviews have been submitted for this location.

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