Customer Reviews for Kennett Truck Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kennett Truck Stop

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KENNETH D.
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Very accommodating, even when they get busy as it is a truck stop with a diner.

CANDACE W.
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Would not give a receipt for truck, said it would come by email and it did not. Did not want us to come outside when he checked the truck. This is a gas station truck stop, but it was fine. Check in was easy, but I would have liked something written to show that we had turned in the truck.

Thomas W.
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The guy who checked me in was helpful.

Theresa M.
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The ladies in the cashiers office were WONDERFUL, so friendly, polite and helpful.

sheila N.
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Customer did not leave a comment.

micheal P.
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Anthony K.
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This was a flawless experience. The equipment was relatively new so no problems with it.

Joshua H.
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Customer did not leave a comment.

Lance H.
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Customer did not leave a comment.

Cheryl Z.
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Customer did not leave a comment.

Kayden L.
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Way too expensive as it may be at any U-Haul, but for me too expensive.

Armand A.
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The staff that check you out and in need A LOT MORE TRAINING! They are friendly, but most of the time they have little knowledge on what to do. The check-out process is usually smoother that checking back in.

Ryan B.
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Customer did not leave a comment.

tosha B.
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Jeanne M.
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Bradley B.
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phillip B.
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Picked up in the morning so didn't turn on air conditioner. Turns out the a/c needs recharged and blows out hot air. Nothing worse than packing it in 90+ heat just to have no air conditioning for the trip. Inspect vehicles better before renting them out.

Gabrielle J.
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The cab was filthy, with dried mud all over. When I reserved it, I did not pick this place for pick up.

Steve W.
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Customer did not leave a comment.

dale K.
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Roger D.
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The hitch was a little hard to get hooked

Steve W.
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Very friendly and helpful staff.

Dawn G.
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Helpful and nice people!

michael M.
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Customer did not leave a comment.

Kurt N.
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Customer did not leave a comment.

Darrel I.
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Armand A.
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I spoke to a U-Haul reservation clerk when reserving this trailer. I wanted a utility trailer to haul stone. The trailer reserved was a trailer with a ramp that was made of expanded metal. I asked the reservation clerk if the gate was solid and she said it was. I had to alter my plans and get a tarp to cover the gate so I didn't lose stone going down the highway. Next time I will be sure to get a real utility trailer and not a motorcycle hauler.

bryan G.
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Hi, very nice and helpful, Mary especially! Thank you

David M.
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Sherry L.
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Kevin O.
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Easy drop off location.

Steven K.
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Customer did not leave a comment.

Dennis O.
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I saw no need for improvement at this time other than maybe a more resonable mileage charge. Other than that, the experience was excellent

Fred M.
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Customer did not leave a comment.

Ken G.
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barb P.
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STEVEN H.
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Had to personal disconnect trailer, no assistance.

Michael M.
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Customer did not leave a comment.

Mike S.
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Tryed to tell me I had less than reqired fuel in the truck when I returned it and took longer than it should have to check in and out didn't have equipment that I needed

Ryder P.
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Customer did not leave a comment.

Marc K.
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Really good experience the owner was extremely friendly and helpful!

Brian B.
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Everything was the "Gold Standard" Fast and seamless process with friendly customer service. Added bonus...they serve breakfast all day!

Jeffrey C.
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The woman at the front desk/check-in and check out had a great sense of humor and her and her male counterpart were both very helpful.

Armand A.
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Customer did not leave a comment.

gene P.
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Customer did not leave a comment.

Helmer B.
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Staff is friendly and helpful..

Steven M.
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Put up a sign. There's 3 different buildings there I'd rather mot have to guess which one I need to enter.

John C.
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Lady was a smart ass. Throw me the piece a paper to told me the trailer was in the lot. Found it buried behind a truck. Had to go back and wait for it to be moved.

Myron S.
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Customer did not leave a comment.

Colin M.
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It would be nice if the trailer was a little more water resistant. Floor was all wet.

DANE A.
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Parking lot was very muddy and full of pot holes. Could use to he graded and graveled.

Terrence B.
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The unit needed some repairs. It had a big scratch and dent on the drivers side. Along with the passengers side blind spot mirror was cracked.

Michael B.
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Mileage fee too high

Armand A.
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The location and service at the pick-up/drop off location was great. The billing is a whole other matter that I am not happy about. I was charged an extra day and it is taking too long to get this resolved!

Tonette C.
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Supply a dolley for the truck like asked. Have the right size truck I ordered. Gave me such a big truck could barely drive it. 26 inch instead of 20. Used more gas.

BRENT R.
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Friendly fast service on drop off and pickup

terry A.
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Its advertised as 39.95 a day. I paid 152.00 that was ridiculous! They should tell you what it will be. Never again. One day rental! Over priced!

casey P.
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Customer did not leave a comment.

Vince D.
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These were the most polite clerks at the counter I've ever had. Quick phone reservation, quick check in and out. Best experience I've had in Greater Cincinnati area, Great!

Trevor T.
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Have better signage indicating the Uhaul “office“ location or something stating “Uhaul returns, see truck stop attendant for service” or similar.

sherry H.
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Just check the gas !! They told me it was on a certain line and it was on the line before empty but they took care of it right away or I would have had to pay a lot for gas and I only went 5 miles for a 6 hour rental. The lady who took care of me was super sweet and super nice. I thank you for that. I had excellent service.

Reese T.
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I had completed the mobile check-in for the drop off. All I needed to do was turn in the key. If they had an after-hours key box I would've been done after I completed the mobile check-in, but instead I had to wait for the location to search for my already completed order, call their U-Haul rep, and verify the mileage and fuel level that I had already day accepted responsibility for on the app. What is the point of mobile check-in if the locations don't understand its purpose?

jack H.
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Customer did not leave a comment.

STEVE S.
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Was given excellent service! No complaints Whatsoever!!

Mark G.
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Customer did not leave a comment.

Denis D.
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Customer did not leave a comment.

jeff D.
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I waited almost an hour just to rent to Uhaul due to technical difficulties. I was patient and waited because I needed a truck. I also had to use a 20 foot truck instead of the 10 ft truck I was suppose to get. I had to change plans of delivering some items because I did not feel I could get this truck down a road I had to maneuver. I was told I would receive a discount but was told I would receive the truck fore a cost of 19.00 and reduced the cost by 20.00. 19.00 was the price I agreed to from the beginning.

Lawanda C.
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It was great having a facility so close.

joel K.
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Get your prices down. Over $100 was way too much to pay for 5/12 hours of local use. I won't use U-Haul again

Milinda M.
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Very easy, friendly people. Sent me alerts on my phone to let me know how much time I had.

rose S.
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I went to drop off after calling the uhaul office and was told by YOUR representative that the drop off location was open to receive returns up until 11:30 pm Upon arrival Kendall Kettle said that the uhaul area actually closed at 7:30pm But he was very helpful and accepted the return and viewed the return condition and we were good to go And no additional charges would be accessed I was told I'd get a paid email statement that the merchandise was returned and no damage Still waiting for that bit of information..., Over all it was ok Should the need arise I'd probably use service again But if like to get my final bill that has been charged Thank you Rose Smith

Tiffany A.
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Customer did not leave a comment.

Scott R.
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The store where the truck was reserved didn't have my truck. They sent me somewhere else. They didn't have my truck! Wast of over 2 hours with people waiting on me to get back with a truck!!!! I'm not happy at all !!!!!!!!!!!

david S.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Tim H.
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Customer did not leave a comment.

jennifer C.
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The location did not have any signage so was difficult to find and I wasn't even sure I was in the right place. After they got all my information and ran my card they handed me the keys and vaguely pointed out the window saying, “it's on the other side of the semis.” There were two trucks in the general area where I was directed, leaving me to take a guess at which was mine. The staff was not very helpful.

Todd J.
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Another great rental from this location

danielle T.
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Customer did not leave a comment.

Todd J.
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Everything was great and very nice people waited on me too.

Al R.
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I would recommend the truck be at the original location because this experience was a NIGHTMARE! We were guaranteed a truck at a Cincinnati location and I reserved it 3 months in advance. Absolutely horrible!!!!

Ryan G.
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We called the number on the paperwork when we arrived. We were then forwarded to another number. The guy said he did not know what we were talking about. We then went into the truck stop and asked the attendant for help. She ended up helping us, but there was no clear sign to go there.

elizabeth S.
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I rented it from Thursday to Saturday and Saturday I got a email from uhaul truck recovery saying they were looking for that truck that wasn't returned Friday morning even tho I rented it till Saturday now if I would have got pulled over I would have been sitting in jail because of your employee... not happy with your company and didn't even offer a discount for their mistake that could have cost me alot more...

Ron S.
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Customer did not leave a comment.

Bill D.
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Very smooth

DAN S.
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Even though I did not request insurance,dolly or blanket covers I have been charged for them and have called to receive the $38.00 that I was overcharged. This should not have happened. I did not request them when I was asked about a dolly or blankets and insurance was never even brought up.

Jessica B.
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Customer did not leave a comment.

jim C.
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Customer did not leave a comment.

Everett G.
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Rented a trailer from this location. Took forever to get checked out, even tho I had reservations, they wanted to put everything in again and kept letting others jump in line over and over.. Which I know its a gas station, but I would like to get checked out... The return was a joke. And 2 days later decided to charge a cleaning fee. Said the inside was totally muddy. How is a trailer that was used for moving my sons furniture to his first apartment filled with mud?? Would we really be tracking mud into his newly carpeted apartment. Just doesn't make sense. And phone calls just keep leading to a manager will call you back... Never did.. Will never go back here again.. Only did so because my normal location in Harrison didn't have the trailer I needed...

Doug C.
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Customer did not leave a comment.

Rusty W.
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The staff was very friendly and helpful!

peter H.
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Stream line your your contract program and make it more user friendly, I needed the trailer for less than 2hrs. I spent almost 40 min. Waiting to complete contract.

Fred L.
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The lady took over 30 minutes to process a simple van rental. Van was filthy inside and out, the Chevy van only had 11,433 miles on it and the air conditioner blew warm air, it was only 92 degrees out, the ABS light was on, the parking brake light was on, and the skid control light was on, and yes I drive a Chevy Tahoe and it has nearly the same dash and instrument display, I tried to get the lights to go off but they didn't.

Billy L.
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Very helpful and quick checking the truck in! I pulled up to fill the gas tank and he was right there at my door starting the process!

Bonnie P.
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Customer did not leave a comment.

Pauline R.
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It was as easy as 1-2-3. I reserved online the night before, and found a location that had the truck size I needed.

Jacob M.
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The staff was very friendly and helpful.

Jeff M.
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Customer did not leave a comment.

Daniel G.
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This particular truck is very hard to drive. Most definitely has a steering issue that requires attention.

Jessica C.
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Need more uhauls to rent out

No reviews have been submitted for this location.

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