Customer Reviews for Kennett Truck Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kennett Truck Stop

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Scott R. on

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The store where the truck was reserved didn’t have my truck. They sent me somewhere else. They didn’t have my truck! Wast of over 2 hours with people waiting on me to get back with a truck!!!! I’m not happy at all !!!!!!!!!!!

david S. on

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Customer did not leave a comment.

David M. on

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Tim H. on

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jennifer C. on

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The location did not have any signage so was difficult to find and I wasn’t even sure I was in the right place. After they got all my information and ran my card they handed me the keys and vaguely pointed out the window saying, “it’s on the other side of the semis.” There were two trucks in the general area where I was directed, leaving me to take a guess at which was mine. The staff was not very helpful.

Todd J. on

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Another great rental from this location

danielle T. on

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Customer did not leave a comment.

Todd J. on

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Everything was great and very nice people waited on me too.

Al R. on

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I would recommend the truck be at the original location because this experience was a NIGHTMARE! We were guaranteed a truck at a Cincinnati location and I reserved it 3 months in advance. Absolutely horrible!!!!

Ryan G. on

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We called the number on the paperwork when we arrived. We were then forwarded to another number. The guy said he did not know what we were talking about. We then went into the truck stop and asked the attendant for help. She ended up helping us, but there was no clear sign to go there.

elizabeth S. on

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I rented it from Thursday to Saturday and Saturday I got a email from uhaul truck recovery saying they were looking for that truck that wasn’t returned Friday morning even tho I rented it till Saturday now if I would have got pulled over I would have been sitting in jail because of your employee... not happy with your company and didn’t even offer a discount for their mistake that could have cost me alot more...

Ron S. on

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Bill D. on

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Very smooth

DAN S. on

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Even though I did not request insurance,dolly or blanket covers I have been charged for them and have called to receive the $38.00 that I was overcharged. This should not have happened. I did not request them when I was asked about a dolly or blankets and insurance was never even brought up.

Jessica B. on

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jim C. on

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Everett G. on

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Rented a trailer from this location. Took forever to get checked out, even tho I had reservations, they wanted to put everything in again and kept letting others jump in line over and over.. Which I know its a gas station, but I would like to get checked out... The return was a joke. And 2 days later decided to charge a cleaning fee. Said the inside was totally muddy. How is a trailer that was used for moving my sons furniture to his first apartment filled with mud?? Would we really be tracking mud into his newly carpeted apartment. Just doesn't make sense. And phone calls just keep leading to a manager will call you back... Never did.. Will never go back here again.. Only did so because my normal location in Harrison didn't have the trailer I needed...

Doug C. on

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Customer did not leave a comment.

Rusty W. on

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The staff was very friendly and helpful!

peter H. on

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Stream line your your contract program and make it more user friendly, I needed the trailer for less than 2hrs. I spent almost 40 min. Waiting to complete contract.

Fred L. on

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The lady took over 30 minutes to process a simple van rental. Van was filthy inside and out, the Chevy van only had 11,433 miles on it and the air conditioner blew warm air, it was only 92 degrees out, the ABS light was on, the parking brake light was on, and the skid control light was on, and yes I drive a Chevy Tahoe and it has nearly the same dash and instrument display, I tried to get the lights to go off but they didn't.

Billy L. on

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Very helpful and quick checking the truck in! I pulled up to fill the gas tank and he was right there at my door starting the process!

Bonnie P. on

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Pauline R. on

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It was as easy as 1-2-3. I reserved online the night before, and found a location that had the truck size I needed.

Jacob M. on

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The staff was very friendly and helpful.

Jeff M. on

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Customer did not leave a comment.

Daniel G. on

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This particular truck is very hard to drive. Most definitely has a steering issue that requires attention.

Jessica C. on

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Need more uhauls to rent out

Connie W. on

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Adam was very helpful with our rental.

Clifford G. on

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Marty L. on

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I orinally rented a truck at the IGA in Dillsboro. Since it was closed I received instructions to rent using the app. Big mistake. I was unable to download my picture after numerous tries. I called the 800 number and they told me the only person that could help is the chat feature. After chatting with no success they told me to go inside the store. It was closed. I called the 800 number back to cancel my reservation. This time Evan was very helpful. He found me a truck 30 minutes away and offered me a $50 credit. It only put us an hour behind schedule.

Marsha L. on

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Customer did not leave a comment.