Customer Reviews for Kevins ATS/Kevins Towing & Repair
(U-Haul Neighborhood Dealer)

44 reviews

14465 US 36   Marysville, OH 43040

(937) 303-4563

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 303-4563

14465 US 36
Marysville, OH 43040

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Missing gear and had to travel to another location and wait an hour to get what I needed. The other location was FANTASTIC.

Phyllip T. 
Rating:
3.0

The equipment was clean however it wasn't all in good working condition. The truck/trailer combo had issues with lights. There was switching out of equipment to get something that worked. When we had everything loaded we noticed no brake fluid in the car hauler for which I had to got to an auto store to purchase and still haven't seen a credit. All the fluid we put in was gone about half way through the trip and we only know that because we checked it. We are luck we didn't have any issues. Everyone was friendly so that is a plus.

Diana S. 
Rating:
2.0

Make sure that they know how many miles they can go with the truck

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Trailer was missing a screw handle that holds the nut down to keep the trailer from coming off the hitch. That trailier should have never been rented. It came off almost immediately after picking it up and was held on by the safety chains. The location knew about this, and did not offer to refund my money.

Olas A. H. 
Rating:
4.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
3.0

Customer did not leave a comment.

Neubert J. 
Rating:
5.0

Was a great experience even with it taking a little longer with the dial up internet lol but was great service

Anne R. 
Rating:
5.0

Dropped off 2 trucks to them this week very nice and very helpful . Great place to work with .

John A. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
2.0

Location service did not register that I was in the correct location and I had to call a customer service rep and get transferred around till someone could figure it out

Deserae L. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Get your website WORKING!!! That would help.

Roger T. 
Rating:
5.0

Very nice lady who explained renting the truck out very easily, truck was clean and ready to go when I got there

Jody T. 
Rating:
1.0

The truck and trailer were not ready. The girl could not hook up the trailer or carry the furniture pads. I'm glad my wife wasn't the one to pick up the trailer

robin D. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
2.0

Highly recommend not doing the mobile pick-up. Couldn't even get past the first step, the app tried to verify my location and told me I was not at the right place even though I was standing right next to the truck. Had to call customer support and walk through the pick up over the phone.

Nicholas C. 
Rating:
3.0

Make sure equipment is working properly and ensure customers are instructed how to use it properly.

alayna N. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Laura Z. 
Rating:
3.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Pansy C. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer service was fantastic, really a great experience

Laura B. 
Rating:
5.0

Customer did not leave a comment.

phaniraj H. 
Rating:
5.0

Excellent service

Paul R. 
Rating:
4.0

The directions were very confusing... the location is called Kevin's ATS located on US 36. Kevin's Towing & Repair is located 15 miles away and is the wrong name.

James D. 
Rating:
5.0

No improvement needed! The customer service here is beyond expectations. She really goes out of her way to help. Always extremely nice, friendly and helpful. The process was quick, easy and an overall great experience. I would recommend this location to anyone.

Shanda B. 
Rating:
4.0

Very happy

Randy B. 
Rating:
1.0

Didn't explain cost and was over charged extremely

Elaine P. 
Rating:
3.0

Customer did not leave a comment.

Audrey E. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
1.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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