Customer Reviews for Kinston Automotive & Tire Inc
(U-Haul Neighborhood Dealer)

271 reviews

1001 W Vernon Ave   Kinston, NC 28501

(252) 523-7347

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed
  • 5/22/2021: Closed
  • 5/29/2021: Closed

Services at this Location:

Contact Us

(252) 523-7347

1001 W Vernon Ave
Kinston, NC 28501

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed
  • 5/22/2021: Closed
  • 5/29/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I saw nothing sub-standard. The people were helpful and well trained. And the truck and trailer were great.

Rex M. 
Rating:
5.0

I dropped off equipment after hours. No issues or concerns. Box was clearly identifiable and thorough instructions were posted.

David K. 
Rating:
3.0

Put the tow dolly video up so people know how to connect the tow dolly to the Uhaul truck.

Morris S. 
Rating:
4.0

Customer did not leave a comment.

Patty W. 
Rating:
5.0

Customer did not leave a comment.

Latisha B. 
Rating:
3.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Athalyn F. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE K. 
Rating:
5.0

Nothing that i can think of at the moment, everything was very good and great. And will be returning again if need to.

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

KAMESHA R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Don't send anyone to 811 East Washington ave.

herman M. 
Rating:
1.0

Terrible service. Truck was supposed be ready at 6:00 pm on 07/31. Get to the location and the truck was not ready for mobile pick up and of course nobody there since they were closed. Customer service couldn't find another truck so we had to wait until 08/01 at 7:30 am to get the truck. Representative gave us the $50 reservation guarantee which was appreciated. Go to pick up the truck at our new time at 7:30 and location was not even open. Had to wait until after 8:00 to get the truck. When we entered the location we were told everything had to be done mobile. Mobile would not work so they finally helped us. Didn't leave with truck until 8:40. Truck was not clean. We had to clean out jewelry, debris and hair bows. We brought the truck back way cleaner than how it was given to us. We were supposed to be done and returning the truck at that time, not just getting started. Company did not have moving pads that were ordered. We had to borrow towels and blankets from family in order to move. Because of the delay we had to wait hours to finish up due to weather. If we had our truck as scheduled there would have been no issue. When it was mentioned that the pick up was for 6 the night before, no sorry or explanation. Just ignored the comment. I have used u-haul 5 times and recommended you guys to family. I am very hesitant to ever use you guys again. I will for certain never pick up or drop off at Kinston Automotive again.

William L. 
Rating:
5.0

Customer did not leave a comment.

Lynwood S. 
Rating:
5.0

first Time using Mobile, I was Please. Took a little while. but I survive.

Doris J. 
Rating:
5.0

Customer service when booking was awesome!!

Casey R. 
Rating:
5.0

Customer did not leave a comment.

HILLERY S. 
Rating:
4.0

Customer did not leave a comment.

Teresa J. 
Rating:
3.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

Fix the corporate website so the reservation and payment process actually works.

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Nothing

Hillery S. 
Rating:
5.0

Customer did not leave a comment.

Nassirou C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

None

Dimitri B. 
Rating:
5.0

dolly i rented got tampered with and when i got to location where car was it was raining and the finder on dolly was broke and the light did not work - called uhaul and asked for a refund

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Ellisha M. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
1.0

Wrong customer. Didn't use.

Reggie H. 
Rating:
5.0

Topanga and her mother were nice, courteous and friendly as always, their smiles and personalities warms your heart. I will continue doing business with them and also refer my friends and family to them. Rodney

rodney H. 
Rating:
5.0

nothing. keep up the good work

michael D. 
Rating:
2.0

The size of the lot where pick up and returns are located is much to small and difficult to maneuver.

GREG M. 
Rating:
3.0

Customer did not leave a comment.

Crystal I. 
Rating:
5.0

Customer did not leave a comment.

Kimmy A. 
Rating:
5.0

Customer did not leave a comment.

TAPANGA H. 
Rating:
1.0

We Was Lied To About The money Now My Husband Put The Gas Back In The Truck And We only Got Back 8:83 from 100.00 I Really Don't Understand I'm Just Thankful that I Got My Stuff Moved..

EBONY B. 
Rating:
5.0

keep dealing with places like this one in Kinston - great people

MICHAEL M. 
Rating:
2.0

I realize car haulers are not a highly sought after commodity, but it was obvious with the pine straw and things that had collected on it, it has been on their lot for many weeks. It wasn't obvious when I hooked the trailer up empty, but when i loaded the vehicle on the trailer, I was forced to make a stop by a tire shop to have air put in the trailer tires that were almost flat with the trailer fully loaded. I would have thought that a tire and automotive place would have checked it before j picked it up. In all fairness, I am not sure this location is being supported by the company all that well because their card reader which I understood belonged to UHaul was not working properly. They were very friendly and easy to work with and did help me hook up the trailer to my hitch. I can appreciate their frustration if they are in a small town with little support.

William H. 
Rating:
5.0

Customer did not leave a comment.

cynthia H. 
Rating:
4.0

Staff is cheerful and very helpful, the trailer was clean and obviously well maintained - tires were fresh with no cracks or checking, hitch receiver was freshly greased & tightened easily, and the safety chains were bright and supple, with new bolts and washers.

James M. 
Rating:
3.0

I had to pay the $25 fee to get help hooking up my trailer. I think this is ridiculous. I will go to actual UHaul centers next time where they will hook up my trailer for free.

Vincent H. 
Rating:
1.0

Front desk person was unfriendly and seemed to hate her job. When I returned the uhaul she told me to unhook it myself. The lot the trailers were stored on didn't have a driveway wide enough to accommodate. I will never go back there.

Carly S. 
Rating:
5.0

Customer did not leave a comment.

TC B. 
Rating:
5.0

They have a terrible lot where one has to go get the rental. A poor excuse for a driveway. Car dolley was fairly clean but the chains on the ramp assembly were not done up right. Had to guess how they were supposed to be used and attatched, ect...

GREG T. 
Rating:
5.0

Great service. Helpful people.

TAPANGA H. 
Rating:
5.0

Excellent place for UHaul service and Auto work. Great people, honest people.

TAPANGA H. 
Rating:
5.0

You have the nicest people at the Kinston location

William H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

nothing else.

Albert H. 
Rating:
4.0

Customer did not leave a comment.

rory C. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

N/A

richard H. 
Rating:
5.0

Customer did not leave a comment.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
5.0

Very happy

NELSON R. 
Rating:
5.0

Customer service outstanding.

hilton W. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

kim P. 
Rating:
3.0

Customer did not leave a comment.

lynwood K. 
Rating:
4.0

Customer did not leave a comment.

Alton B. 
Rating:
2.0

Get better online customer service. I clicked the chat icon and spoke with a rep named Sharmia. She was rather rude with her answers and then totally ignored my questions. The second rep(Amanda) was a little more helpful and a lot nicer. In all, I was on the chat for about 30 minutes when Amanda fixed my problem in about 5 minutes. The website could be more user friendly also.

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
4.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

nakeia D. 
Rating:
2.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

Install a Dolly would be very helpful

celeste L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL R. 
Rating:
5.0

Everything was great. The trailer was an easy pull and perfect fit for the furniture we moved. Staff was very helpful and professional.

marshall M. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
4.0

Customer did not leave a comment.

CLIFFTON R. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

Customer did not leave a comment.

LARK H. 
Rating:
4.0

Customer did not leave a comment.

Lynwood S. 
Rating:
4.0

Customer did not leave a comment.

TC B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
1.0

Rental equipment was not available (dollies, blankets, etc.) even though e-mail sent guaranteeing they were. Local representative said that was uHauls problem. and they couldn't help me (and certainly made no effort to help me). The 800GoUhaul folks said I didn't order rental equipment. Only after I asked to speak to a supervisor did they admit that I had but local dealer erased it from my order. No ability to fix the problem unless I delayed my move. Horrible experience with uHaul overall. My furniture ended up scratched and damaged due to uHaul not fulfilling their side of the contract.

Thad L. 
Rating:
2.0

Office did not open on time. Left waiting outside until staff arrived.

Thad L. 
Rating:
5.0

Just keep doing what you are doing

Elane M. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

They were very friendly and professional. I would use this location if needed again. Thank you

thmoas M. 
Rating:
1.0

The trailer was located in a wet mosquito infested area out back. The entry way was very small. Had to ride up on sidewalk to get in and out. Also there was no help to insure you was hooking equipment up properly. The young lady was really nice.

SHARON S. 
Rating:
2.0

I returned the truck almost 12 hours early. The associates were already gone for the day. I got charged for a full day because they didn't do the paperwork until after 8am the next morning. Drop off time was scheduled for 7am.

Ryan V. 
Rating:
4.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
2.0

Very slow service on pick up, was not in the System on drop-,off

WAYNE T. 
Rating:
1.0

They reported the wrong amount of gas when I rented the truck said they would make a note of it and they did not which as result left me over charged. The truck as dirty and smells of dogs and both of the ladies had bad attitudes

Toni H. 
Rating:
5.0

Customer did not leave a comment.

Leonid D. 
Rating:
5.0

Customer did not leave a comment.

Willie L. 
Rating:
3.0

Need to improve/repair access into lot where trailers and dollies are parked..!

BARRY H. 
Rating:
5.0

This company is always so nice and professional, this was my second time using their service and as always a pleasure doing business.

reginald U. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE C. 
Rating:
5.0

Nothing needs improvement. Easy check in and check out. I didn't get the name of the woman that helped me at this location but she was very pleasant and helpful. On my next move, I will definitely choose this place again.

Carla R. 
No reviews have been submitted for this location.

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