Customer Reviews for Kinston Automotive & Tire Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kinston Automotive & Tire Inc

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Ellisha M. on

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Russell H. on

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Reggie H. on

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Wrong customer. Didn't use.

rodney H. on

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Topanga and her mother were nice, courteous and friendly as always, their smiles and personalities warms your heart. I will continue doing business with them and also refer my friends and family to them. Rodney

michael D. on

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nothing. keep up the good work

GREG M. on

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The size of the lot where pick up and returns are located is much to small and difficult to maneuver.

Crystal I. on

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Kimmy A. on

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TAPANGA H. on

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EBONY B. on

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We Was Lied To About The money Now My Husband Put The Gas Back In The Truck And We only Got Back 8:83 from 100.00 I Really Don't Understand I'm Just Thankful that I Got My Stuff Moved..

MICHAEL M. on

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keep dealing with places like this one in Kinston - great people

William H. on

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I realize car haulers are not a highly sought after commodity, but it was obvious with the pine straw and things that had collected on it, it has been on their lot for many weeks. It wasn't obvious when I hooked the trailer up empty, but when i loaded the vehicle on the trailer, I was forced to make a stop by a tire shop to have air put in the trailer tires that were almost flat with the trailer fully loaded. I would have thought that a tire and automotive place would have checked it before j picked it up. In all fairness, I am not sure this location is being supported by the company all that well because their card reader which I understood belonged to UHaul was not working properly. They were very friendly and easy to work with and did help me hook up the trailer to my hitch. I can appreciate their frustration if they are in a small town with little support.

cynthia H. on

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James M. on

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Staff is cheerful and very helpful, the trailer was clean and obviously well maintained - tires were fresh with no cracks or checking, hitch receiver was freshly greased & tightened easily, and the safety chains were bright and supple, with new bolts and washers.

Vincent H. on

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I had to pay the $25 fee to get help hooking up my trailer. I think this is ridiculous. I will go to actual UHaul centers next time where they will hook up my trailer for free.

Carly S. on

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Front desk person was unfriendly and seemed to hate her job. When I returned the uhaul she told me to unhook it myself. The lot the trailers were stored on didn’t have a driveway wide enough to accommodate. I will never go back there.

TC B. on

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GREG T. on

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They have a terrible lot where one has to go get the rental. A poor excuse for a driveway. Car dolley was fairly clean but the chains on the ramp assembly were not done up right. Had to guess how they were supposed to be used and attatched, ect...

TAPANGA H. on

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Great service. Helpful people.

TAPANGA H. on

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Excellent place for UHaul service and Auto work. Great people, honest people.

William H. on

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You have the nicest people at the Kinston location

John N. on

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Albert H. on

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nothing else.

rory C. on

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Brenda T. on

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Matthew K. on

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robert K. on

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richard H. on

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Maurice K. on

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TOMMY H. on

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Susan M. on

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Thomas K. on

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Elizabeth N. on

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NELSON R. on

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Very happy

hilton W. on

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Customer service outstanding.

Lisa B. on

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kim P. on

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lynwood K. on

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Alton B. on

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Tanya H. on

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Get better online customer service. I clicked the chat icon and spoke with a rep named Sharmia. She was rather rude with her answers and then totally ignored my questions. The second rep(Amanda) was a little more helpful and a lot nicer. In all, I was on the chat for about 30 minutes when Amanda fixed my problem in about 5 minutes. The website could be more user friendly also.

CLIFTON J. on

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Michelle W. on

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nakeia D. on

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jack M. on

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celeste L. on

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Install a Dolly would be very helpful

CRYSTAL R. on

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marshall M. on

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Everything was great. The trailer was an easy pull and perfect fit for the furniture we moved. Staff was very helpful and professional.

Amy R. on

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CLIFFTON R. on

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Barbara H. on

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LARK H. on

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Lynwood S. on

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TC B. on

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David K. on

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Thad L. on

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Rental equipment was not available (dollies, blankets, etc.) even though e-mail sent guaranteeing they were. Local representative said that was uHauls problem. and they couldn't help me (and certainly made no effort to help me). The 800GoUhaul folks said I didn't order rental equipment. Only after I asked to speak to a supervisor did they admit that I had but local dealer erased it from my order. No ability to fix the problem unless I delayed my move. Horrible experience with uHaul overall. My furniture ended up scratched and damaged due to uHaul not fulfilling their side of the contract.

Thad L. on

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Office did not open on time. Left waiting outside until staff arrived.

Elane M. on

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Just keep doing what you are doing

charles B. on

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thmoas M. on

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They were very friendly and professional. I would use this location if needed again. Thank you

SHARON S. on

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The trailer was located in a wet mosquito infested area out back. The entry way was very small. Had to ride up on sidewalk to get in and out. Also there was no help to insure you was hooking equipment up properly. The young lady was really nice.

Ryan V. on

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I returned the truck almost 12 hours early. The associates were already gone for the day. I got charged for a full day because they didn’t do the paperwork until after 8am the next morning. Drop off time was scheduled for 7am.

Warren B. on

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Brenda T. on

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WAYNE T. on

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Very slow service on pick up, was not in the System on drop-,off

Toni H. on

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They reported the wrong amount of gas when I rented the truck said they would make a note of it and they did not which as result left me over charged. The truck as dirty and smells of dogs and both of the ladies had bad attitudes

Leonid D. on

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Willie L. on

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BARRY H. on

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Need to improve/repair access into lot where trailers and dollies are parked..!

reginald U. on

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This company is always so nice and professional, this was my second time using their service and as always a pleasure doing business.

MICHAEL L. on

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Thomas B. on

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John E. on

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TAMMIE C. on

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Carla R. on

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Nothing needs improvement. Easy check in and check out. I didn't get the name of the woman that helped me at this location but she was very pleasant and helpful. On my next move, I will definitely choose this place again.

Danny S. on

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Sharon W. on

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ANNE M. on

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I highly recommend this location. I spoke with a different location that attempted to find what I was looking for. After that location fell through because there was no one there & their phones were not answered, Courtney, @ A & L Body Shop took it upon herself to make 2 more reservations that I did not ask for! The lady at Kinston Automotive was very professional & so very helpful!

Brenda T. on

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Thomas M. on

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Very friendly staff.

Richard C. on

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Charles P. on

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MELTON M. on

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My first experience using this site. Very professional, efficient & ready response. We were out and on our way in minutes. Bill Mullinix,Jr.

NAKSHA L. on

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They states no charge for mileage then when I return the rental they states I went over 21 miles.

Sherida L. on

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Bert B. on

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Kevin P. on

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FOREVER S. on

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The truck was raggedy and out of line. I will never rent from uhaul again.

rico M. on

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Nothing

Leon B. on

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Nothing, very well trained.

anthony D. on

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Charles P. on

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Mir Q. on

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Despite filling the gas tank with higher than what we got originally, I was charged for the fuel. This is not a good practice. This should be refunded.

Virginia A. on

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Wonderful experience, great customer service ??

TONY W. on

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The customer service was great and the truck was ready when I arrived for pickup.

adrain D. on

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Very helpful, good service

Darline G. on

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Mike C. on

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Everything was good.

Rebecca Z. on

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Car smelled like cigarettes

Franklin B. on

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Curtis B. on

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