Customer Reviews for Kipling Sinclair
(U-Haul Neighborhood Dealer)

722 reviews

4901 Kipling St   Wheat Ridge, CO 80033

(720) 496-1042

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(720) 496-1042

4901 Kipling St
Wheat Ridge, CO 80033

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric K 
Rating:
5.0

Customer did not leave a comment.

Tammy L 
Rating:
4.0

Customer did not leave a comment.

RACHEL F 
Rating:
5.0

Customer did not leave a comment.

MARCELA P 
Rating:
5.0

Same as above. I have always used U-Haul. Great customer service, app is easy to use, staff is very accomodating if I have any last minute changes, especially during bad weather since I live in the high range of the Rockies, pickup and return are extremely easy, making reservations is extremely easy. Great job guys!

DAVID S 
Rating:
5.0

Quick and painless process in ordering, pickup, and dropping off!

ROBERT Y 
Rating:
5.0

Truck was in great condition. The people were very helpful. Service was excellent. We'll recommend to others.

TALON A 
Rating:
5.0

great customer services

KENNETH P 
Rating:
5.0

I’m about to be 48 years old and this was The Best experience I’ve ever had picking up Any rental, let alone the dreaded U-Haul rental! The gentleman who helped me upon both pickup and drop off was more than full of customer service and support! I will definitely be sending all my business (over 15k employees) and friends and family to this location!

ALICIA S 
Rating:
5.0

Easy pick up at the Sinclair gas station. The attendant was very polite and helpful. They have a lock box to drop off keys after 7 pm. Also it is very convenient to fuel up the U-Haul truck if needed. We didn’t have to since we only used it for 6 miles. No hidden fees!!!

LANCE L 
Rating:
5.0

They didn’t have the dolly I needed but went above and beyond to make up for it and help me find one at a nearby location. Very friendly and prompt service.

Roxanne R 
Rating:
1.0

No customer service, just "use the app and box outside." It's not a great area or well lit. The vehicles park against a massive ditch so it's impossible to get pictures of half the equipment

RYAN B 
Rating:
4.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

Customer did not leave a comment.

ANDREW W 
Rating:
5.0

Customer did not leave a comment.

Oscar G 
Rating:
5.0

Customer did not leave a comment.

HARRY S 
Rating:
1.0

Maybe don't charge for 10x miles driven, as a start.

ROSS D 
Rating:
3.0

Location was inconvenient.

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

Emily G 
Rating:
5.0

The service manager was friendly, fast, and helpful. I will rent from here again because of him.

Jean P 
Rating:
4.0

Customer did not leave a comment.

BENITO M 
Rating:
5.0

Customer did not leave a comment.

CATHY F 
Rating:
5.0

Customer did not leave a comment.

Muffie H 
Rating:
5.0

The staff was super friendly and very helpful. Great experience all around.

TREVOR B 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
3.0

There was hardly any gas when I picked up the truck which was frustrating. I could barely go 10 miles.

CAMERON S 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H 
Rating:
3.0

Please please don’t loan out the dolleys if someone else already put that they’d be renting it out that day. I really did 2 of them for my move, but upon arrival I was told that the owner had multiple people moving that day and only had one available. Please be more organized with this issue :) thank you

TRISTAN I 
Rating:
3.0

Customer did not leave a comment.

KRISTEN E 
Rating:
1.0

They authorized my full balance of my credit card. And then charge me $22 more than I should’ve been. They maxed out my credit card. I would never go back there again. And if they don’t contact me, I’m gonna turn them in for fraud because they can’t authorize the full balance of a Credit card or something besides gas. I would love it to someone contact me by the day. If not, I will have to take further legal action.

LORNE B 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
2.0

Did not seem like a u-haul establishment, more seemed like a gas station with a few u-haul trucks out front

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

ROGER C 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
5.0

Great customer service, easy to pick up and drop off.

PETER P 
Rating:
5.0

Dropped off after hours and did not engage with any personnel.

Donna Y 
Rating:
5.0

I had used this location twice in two weeks and Everytime the staff was great and professional. He came with a smile and so, so friendly.

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS W 
Rating:
5.0

Customer did not leave a comment.

ROBERTA U 
Rating:
5.0

Easy efficient and grateful.

Arthur F 
Rating:
4.0

Customer did not leave a comment.

KIM S 
Rating:
5.0

Customer did not leave a comment.

George D 
Rating:
5.0

Great experience

Brandi S 
Rating:
1.0

When I got to where I was picking up the car the RF trailer wheel, tire and brake drum were missing. When I picked it up I backed up and the attendant hooked everything up. Obviously they hadn’t checked the trailer over before I picked it up. They didn’t have another trailer so they had me tow it down to their main lot which is in a horrible location under the highways where I70 and I25 meet. Ordeal cost me 2 hours and I received no discount like the guy at the store where I picked it up promised. Bad experience and poor value.

MONTE G 
Rating:
5.0

Owner of the store was very friendly and easy to work with. I highly recommend using this location.

Paul A 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F 
Rating:
5.0

Customer did not leave a comment.

Dennis T 
Rating:
5.0

Great customer service at pickup location!!!

Cindi B 
Rating:
5.0

Customer did not leave a comment.

Lori H 
Rating:
5.0

The gentleman was very courteous upon arrival and making sure the equipment rental was ready to go upon arrival.

MICHELLE B 
Rating:
5.0

Nothing. Everything went well

Steven H 
Rating:
5.0

Great customer service and a convenient location. 5 star experience.

Laura H 
Rating:
5.0

Customer did not leave a comment.

tammy w 
Rating:
2.0

Customer did not leave a comment.

Daniel V 
Rating:
5.0

Customer did not leave a comment.

Matt H 
Rating:
3.0

The truck was not clean when we picked it up. The location is hard to get to coming from the south on Kipling. However we did get checked in and out fairly quickly.

Randall E 
Rating:
4.0

Customer did not leave a comment.

Henry P 
Rating:
5.0

Customer did not leave a comment.

Jack H 
Rating:
5.0

Customer did not leave a comment.

Zach C 
Rating:
5.0

Customer did not leave a comment.

Blair S 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
4.0

I was in a hurry so accepted what was recommended. Can't complain : cost about as expected. Basically satisfied.

dennis e 
Rating:
1.0

Location rep was horrible. Yelled and was rude when I asked to park in the same spot as I did a week prior. No cameras at location and known drug addicts are roaming that location. Just wanted my new car parked up front not in the back. I was met with hostility

Paul L 
Rating:
3.0

I was charged for more miles than I drove.

Stephen G 
Rating:
4.0

Mobile truck pick up was very complicated and time consuming. Wouldn’t recommend it.

Max S 
Rating:
5.0

Excellent

Donald B 
Rating:
4.0

The owner was great, super friendly.

Matthew S 
Rating:
5.0

This location was very friendly and helpful! Excellent customer service!

JEANNINE L 
Rating:
5.0

the owner was helpful.

DAVID E 
Rating:
5.0

He was very friendly and got me checked in right away. I will be renting another smaller trailer in May and I hope it house as smooth.

Thomas V 
Rating:
5.0

I reserved a 20 foot truck and the reservation at the location showed up as a 10 foot truck. My confirmation showed a 20 foot truck and I showed the location manager, but they only had a 15 foot truck. I do not blame the location, but I do blame the online reservation service. I tried to call and was directed to the online reserving. Once my reservation was made the confirmation email came back with a different location than I requested.

DOMINICK D 
Rating:
5.0

Thank you for great service

Shawn S 
Rating:
3.0

Customer did not leave a comment.

Gavin C 
Rating:
5.0

Customer did not leave a comment.

Anthony A 
Rating:
5.0

Customer did not leave a comment.

Renea M 
Rating:
1.0

Horrible customer service. Was yelled at and called names

Steven C 
Rating:
5.0

Customer did not leave a comment.

DeLsa N 
Rating:
5.0

Customer did not leave a comment.

Dayle P 
Rating:
5.0

I have rented from this location multiple times. The owner is always so nice and helpful. I would recommend this location to anybody!

Taylor K 
Rating:
5.0

Very nice and great customer service!

Jae D 
Rating:
5.0

Customer did not leave a comment.

Allie B 
Rating:
5.0

The staff at this location are so friendly and helpful. This is my second time renting from them and it was such a great experience.

Saige D 
Rating:
5.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Customer did not leave a comment.

Gil C 
Rating:
2.0

Truck was really dirty inside and out. Almost 100,000 miles on it.

Scott B 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
4.0

U-Haul advertised off hours mobile check in via the Uhaul app. App requested I scan the barcode upon arrival at the pick up location but there is no barcode. Luckily the gas station just opened and the person inside arrived earlier than normal and he was able to help me gain access to the truck assigned to me. Had he not been early to work yesterday it may have been very troublesome getting access to the truck

Randall K 
Rating:
3.0

Very hard to find. Sign too small. Checkout process very smooth

Anthony D 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

Customer did not leave a comment.

Jeanette K 
Rating:
5.0

Customer did not leave a comment.

Jack H 
Rating:
1.0

Owner upcharged me with false mileage. Had to fix through customer support and photo evidence. Would not recommend the Sinclair I went to

Braden Y 
Rating:
5.0

Great customer service!

gregory m 
Rating:
5.0

Customer did not leave a comment.

Jonathan S 
Rating:
1.0

Picked up the truck with 1/4 tank, and provider refused to fill. Did not have one of the two furniture dollies I paid for. They failed to provide a refund. They were very rude and unwilling to help. At a bare minimum, the trucks should be left full, picked up full and dropped back off full. Not trying to 'estimate' how much gas you will need / use. It was a terrible experience all around. Will never use again.

Olivia S 
Rating:
4.0

Customer did not leave a comment.

Robert C 
Rating:
1.0

I declined the $11 collision insurance when I reserved online but was still charged for it.

Brandon W 
No reviews have been submitted for this location.

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