Customer Reviews for Kizzies One Stop Shop
(U-Haul Neighborhood Dealer)

77 reviews

9506 CR 34   Fairhope, AL 36532

(251) 928-8508

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 928-8508

9506 CR 34
Fairhope, AL 36532

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

josh H. 
Rating:
3.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

I was very pleased overall. I wouldn't change anything.

STEWART R. 
Rating:
5.0

Second time renting from this location and it won't be my last. Owner/manager is very friendly and accommodating. Thanks Kizzie

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Susie T. 
Rating:
5.0

Customer did not leave a comment.

VERNON D. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

We had a wonderful experience at Kizzy's One Stop in Fairhope, AL. Tess was soo helpful and friendly I cannot image better customer service.

TIM S. 
Rating:
5.0

Great location.Great Service.I will be taking all my Uhaul business to kisszi uhaul

Colette M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Very friendly and helpful!

Leigh B. 
Rating:
4.0

Occasionally irratic on hours of operation. They have always been helpful and told me they would check the truck in the next day since they had shut down their computer for the day. They have always done so and the truck was checked in within the time period allotted.

Vernon D. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

They were great to work with Very accommodating to what I needed

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Joannie W. 
Rating:
3.0

Extra equipment ordered was not in the truck, which delayed move by over an hour. No pads so I had to go to another location. Owner did help locate the other location.

Thomas B. 
Rating:
5.0

Kizzie was so nice and pleasant to work with. She made the process of renting the U-Haul very easy. She answered the first time I called and I made a reservation with ease. Definitely will go back to Kizzies to shop and for rental needs.

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

Tevin A. 
Rating:
5.0

The customer service rep was awesome and so helpful. Kudos to her...

FRANCIS H. 
Rating:
4.0

Customer did not leave a comment.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very friendly and helpful folks,

Thomas A. 
Rating:
5.0

The staff was very nice and helpful. The truck was clean and smelled fresh unlike most rentals I have had in the past. We would absolutely use this location again if needed.

Valerie E. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Easy to drop off after hours and online drop off was convenient.

Kenimer P. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Kizzie is a super friendly person and had the trailer hooked up and paperwork done in a few minutes. Great experience.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

Ann V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

Kizzies One Stop Shop was closed due to Labor Day weekend but no one contacted or informed me of the situation. I selected pick up when business is open when ordering my u-haul truck. I contacted U-haul and the representative guided me to a lock box and was able to access another vehicle. I wish there was better communication from the pickup site when dealing with holiday weekends.

Matthew P. 
Rating:
5.0

Great customer service

Sharonia W. 
Rating:
5.0

She was was amazing!! Great customer service!! We give her a 10❤️❤️❤️ Will use again!!!

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Nothing needs improvement at this location...hands down the best Uhaul I've ever had.

Matthew L. 
Rating:
5.0

However i WILL NOT recommend the company Uhaul TO ANYONE! I had to pay a charge because i was unable to move at my allotted time because my truck was not released to me until SIX HOURS AFTER THE TIME I PAID FOR!##! AND THAT WAS after a five hour wait two different locations and a truck stuck I mud because the location manager wasn't when informed that she had a customer coming because her location wasn't location! This is beyond reprehensible

Monique R. 
Rating:
5.0

Kizzie was very nice and VERY helpful with my rental! She is a good ally to UHAUL!

Chad M. 
Rating:
5.0

The customer service here was outstanding.

Michael B. 
Rating:
5.0

Kizzie was so nice and friendly. We will definitely be back when we need to haul anything.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

I got charged after the original charge for 26.17. Wasn't notified of the extra charge. What's it for? But overall good. Online had issues but not anything their fault

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

Home M. 
Rating:
3.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Great service, pleasure to work with Kizzie and she is especially kind and efficient! Will always rent from her from now on

Jana B. 
Rating:
5.0

Lizzie is well organized and ready to take care of the paperwork. She almost always has plenty of rental options to choose from.

Donald L. 
Rating:
5.0

Kizzi was great, went the extra mile!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Employees could not have been more professional, accommodating and pleasant. Suggest that Kizzies' personal go to New Orleans - Gentilly location - to train staff on proper customer service protocol.

Julieann G. 
Rating:
5.0

Customer did not leave a comment.

Waylon S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Extremely helpful and courteous. Very apologetic for a printer malfunction. Very good experience.

andy K. 
Rating:
5.0

Kizzie is great!!!

David W. 
Rating:
5.0

Thanks

Bradley L. 
Rating:
4.0

Very good experience!

Joey L. 
Rating:
5.0

Wonderful service and VERY helpful with everything I needed!

Mary Jo W. 
Rating:
5.0

So glad they was opened on a Sunday.

klein P. 
Rating:
5.0

This is the cleanest, and friendly uhaul I have ever used....5x user....the family running it is amazing... uhaul finally got it right with this branch

Erin J. 
Rating:
5.0

Customer did not leave a comment.

MICKEY S. 
Rating:
5.0

Customer did not leave a comment.

abigail H. 
Rating:
4.0

The agent was knowledgeable and precise and very respectful

Emilda G. 
Rating:
5.0

Customer did not leave a comment.

Keynethia W. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
3.0

The initial return location was an hour drive from my destination. While that was changed to a location 15 minuets away, I would think the U-haul system would not have picked a location that inconvenient for the customer.

wayne C. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Very friendly and professional - excellent service

James P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

This spot was off the beaten path, and the signage was not very good, so we had a hard time determining if it was the correct place. The yard was all dirt. A woman came out just as we were leaving and had taken all the pictures and dropped off the key.

timothy T. 
Rating:
5.0

I would not change a thing U Haul family was great and experience

mike L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Nothing. Kizzie was great. Very professional and friendly. Wouldn't go anywhere else.

Gary R. G. 
Rating:
4.0

Customer did not leave a comment.

Kenyatia H. 
Rating:
4.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
No reviews have been submitted for this location.

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