Customer Reviews for Knights Inn
(U-Haul Neighborhood Dealer)

24 reviews

8500 Claude Thomas Rd   Franklin, OH 45005

(937) 550-1480

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 550-1480

8500 Claude Thomas Rd
Franklin, OH 45005

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Customer did not leave a comment.

Barry B. 
Rating:
3.0

I never got a receipt from the company

BRETT C. 
Rating:
5.0

The young man running the business was professional, knowledgeable, and took care of our every needs. I will rent from them again. Thank You!

BRUCE M. 
Rating:
1.0

Customer did not leave a comment.

ENRIQUE F. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

The staff was very friendly and knowledgeable. It's hard to get to and hard to figure out where to go. We were originally scheduled to turn it in to Joyce LLC at 306 Conover Dr in Franklin but it was gated up and closed even though their hours said open. You shouldn't have drop off locations that aren't open. What a waste of time.

Kristine T. 
Rating:
3.0

Customer did not leave a comment.

ASIF A. 
Rating:
3.0

Customer did not leave a comment.

ASIF A. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR E. 
Rating:
1.0

the Knights Inn looks very shabby and unsafe. I would find a different location next time!!

seth G. 
Rating:
1.0

looked like a drug infested place, very filthy and scarey.

BILLY S. 
Rating:
3.0

Customer did not leave a comment.

TERRENCE P. 
Rating:
3.0

Customer did not leave a comment.

Brittany F. 
Rating:
1.0

If you have a scheduled appointment and when you arrive U-Haul should at least know the status. When I arrived they said it would be there in 10 minutes but it was clear they never checked it was just a standard reply. It showed up an hour later. They obviously did not check the vechile as the check tire monitor came on 6 hrs into my trip.

SUSAN C. 
Rating:
1.0

Great service but the location was run down

James W. 
Rating:
3.0

Customer did not leave a comment.

TERRY S. 
Rating:
3.0

Customer did not leave a comment.

Megan W. 
Rating:
2.0

The location itself wasn't below average, except for the the fact that the person checking us in did not wear a face mask. The 'below-average' has more to do with the U-Haul on-line system itself. The day before picking up the truck, I received an e-mail saying to check-in on-line to reduce exposure time at the location. I checked in on-line, but still ended up spending 30 minutes re-checking in at the location; providing all the same information I already provided on-line. There should be better integration of the on-line processes and the local pick-up locations.

James M. 
Rating:
3.0

Better directions hard to find

Norman C. 
Rating:
1.0

This place was so sketchy. This should not be a location for your company. I hate to diss a small business trying to earn some extra cash, but I felt like I was entering a place that services a seedy hotel that's clientele were probably doing illicit or illegal things. Surely hoping I am not charged twice because they needed all the information that I had already provided online.

Ruth G. 
Rating:
1.0

I was charged an additional $40 and only went 4 miles over what we estimated. They overcharged me for the safe move plus for $14 additional dollars but that doesnt explain the other $25 well I guess we can say 21.84 since I should have been charged an additional 3.16 in mileage. This was a huge scam for money!

DAVID L. 
Rating:
5.0

They were very clean and friendly. I would definitely recommend to others and use them again. Great location.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

patrick G. 
No reviews have been submitted for this location.

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