Customer Reviews for Kochs Hi Way Service
(U-Haul Neighborhood Dealer)

24 reviews

501 N 1st St   Norfolk, NE 68701

(402) 644-0901

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(402) 644-0901

501 N 1st St
Norfolk, NE 68701

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing. Very friendly staff. Everything went well.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Jamie M. 
Rating:
3.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Great Place. Probably the best UHAUL experience I've ever had.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
3.0

Never went inside so don't know how the location was.

Daniel M. 
Rating:
3.0

Difficult to get into because office was next door to uhaul lot. So I drive into what I thought was the office not the lot. They took the unit and disconnected the trailer and parked it so I could head straight out

CHERYLEA E. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
1.0

Only had time to drop off later in the day. There was a man working in the shop so I asked him if it was okay if I drop off my trailer after standing for 5 minutes while he ignored me knowing I was there to tell me in a rudest way “ I don't know come back Monday and ask. Never again coming here.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

same quality service

Elfido M. 
Rating:
4.0

One of the brake lights didnt work.

patti H. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Great customer service and fantastic equipment. We moved out of house after living there 35 years and you guys made it easy.

william F. 
Rating:
3.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Very professional personnel. Super clean location. In and out in no time. Thank you!

Doug S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
3.0

I wasn't provided the 12 blankets I paid for. I did the self pick up which was fine, but it was cold out and the drop box is on the side of a muddy hill. I had no one to talk to about the blankets (which is fine I knew they weren't open) but disappointing the truck was dirty and the blankets were not in the truck or anywhere to be found.

Kevin E. 
Rating:
4.0

Computers were down we had to pickup the trailer in a different location

JAMES J. 
Rating:
3.0

Customer did not leave a comment.

McKenzie L. 
Rating:
5.0

Customer did not leave a comment.

Marie P. 
Rating:
4.0

New vendor, experienced computer issues, taking us to an alternate location to pick up the truck. This took over a hour to resolve & complete the rental.

Dan W. 
No reviews have been submitted for this location.

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