Customer Reviews for Krupa Food Mart
(U-Haul Neighborhood Dealer)

69 reviews

13001 Memorial Pkwy SE   Huntsville, AL 35803

(256) 217-9310

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(256) 217-9310

13001 Memorial Pkwy SE
Huntsville, AL 35803

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kellie L. 
Rating:
4.0

Customer did not leave a comment.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Easy pickup/drop off, staff was friendly and helpful. Equipment worked exactly as expected. Would recommend to anyone.

Luke L. 
Rating:
4.0

The lady at the pickup location was very kind and helpful.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Great service kind friendly helpful everything was as it should be clean and ready. They worked with me to make sure I had the best experience possible.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

CECIL O. 
Rating:
5.0

Please Service the Truck thoroughly before allowing others to drive it across the country. It has very dim lights and it needs a front wheel alignment.

Joseph C. 
Rating:
3.0

This is a pickup and dropoff location only. That is the excuse they use when you dispute an erroneous fuel charge or request any assistance whatsoever. I was told on returning the truck that they had no printer to print a receipt ("Go online".) although they had printed one out the previous day. I did finally get a printed receipt - the printer was in the back room. They clearly do not want to provide any service beyond handing out keys. The open-on-Sunday was very convenient however.

Mark H. 
Rating:
5.0

Even in a pandemic a young lady, helped me find a truck and a storage, you don't find many people like her all I can say keep up the good work Uhaul!!!! You saved my day.😀Thanks to everyone that helped me.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

LYNN J. 
Rating:
5.0

Check-in and check-out went smoothly. The staff was very polite. I will use this store exclusively for any future u-haul needs because the vehicle was well-maintained the customer service was great.

Kenneth J. 
Rating:
4.0

Customer did not leave a comment.

Willie A. 
Rating:
2.0

Because you can't really understand and he didn't seem to be very knowledgeable on the policy's and procedures. Plus he would make us wait while he helped the customers of the convenient store.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

The lady that helped me was knowledgable, friendly , and very helpful. I could not have asked for a better experience for picking up my rental.

william M. 
Rating:
5.0

Customer did not leave a comment.

Buren W. 
Rating:
4.0

Trailer was missing corner tie downs and rear ramp on trailer had one pin for keeping up very hard to remove insert. Little tinder loving care I.e. maintenance needed!

James P. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Great rental experience. The truck was immaculately clean. Checkout and return process was easy and quick. And the people I dealt with were lovely. Would definitely rent from Krupa again next time I need a truck.

Melissa A. 
Rating:
1.0

This was my first experience with U-Haul where there was no help to load the trailer. Had I been by myself like I often am, I would not have been able to pick-up and load. On top of no help, we were asked to step aside several times during the checkout process for them to help customers paying for gas and buying items from the store. I should be the priority when I step up to the counter.

mildred C. 
Rating:
5.0

Customer did not leave a comment.

Keye P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer service was professional . I Efficient check out and check in. Reasonable cost and clean equipment.

SHWETANG P. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

All is well. No complaints. Picup & drop off wrte easy.

Darrell L. 
Rating:
1.0

Store clerk was incredibly rude. Had to wait for about an hour for him to help us. I asked for a receipt upon delivering the truck back and he refused. I finally got the receipt 21 days later.

WILLIAM C. 
Rating:
5.0

All was good. Thank you.

Dennis G. 
Rating:
1.0

Trailer was dirty and full of garbage. The representative just handed me garbage bags full of moving pads without actually counting how many they had in them. Asked me to try and dig through the bags but would not let me pull them out of the bags. Finally when it came time to load the trailer, the associate just stood there and I had to hook it up my self. This location gives uhaul a bad name, they should stop allowing them to represent their brand and I would not recommend them to anyone. Icing on the cake, the guy begged me to leave a positive review so they could continue to be a uhaul dealer but did nothing to earn a positive review. Well sir, here is the review your location earned.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

This was the best U-Haul experience I have every had. Amazing customer service start to finish.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Darrell A. 
Rating:
3.0

Customer did not leave a comment.

Allen S. 
Rating:
3.0

Windshields was so dirty I could barely see. Truck was parked under a tree.

Brenda K. 
Rating:
4.0

Located at a gas station so there were a lot of customers they let go in front of me... not a huge deal but it was inconvenient. The trailer was not clean, grass clippings all over and in it. Would go here again, but only because the location is convenient.

Chris C. 
Rating:
5.0

Sam, the mgr was most helpful and courteous. He was working by himself and still managed to help me and other customers as they came in. Truck was there and ready to go as expected. Thanks Sam!

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
3.0

Customer did not leave a comment.

MIKE C. 
Rating:
4.0

Have other employees available for rental customers when needed.

Suzanne W. 
Rating:
1.0

The attendant provided only vague directions for where the trailer was located - somewhere down the block, or behind the building. It was a scavenger hunt. Then I had to discover that I had to drive the tow vehicle up and OVER THE CURB of the street to get to the trailer - because the location did not otherwise have storage room. Unacceptable!

Michael L. 
Rating:
5.0

The employees at Krupa food Mart were extremely helpful. I dropped in a day early and asked if I could make a change and rent the UHaul an extra day. They accommodated my request on the spot with an excellent attitude. Will use them for all UHaul needs in future.

Leslie H. 
Rating:
3.0

The gentlemen was not helpful and did not have the equipment that I have reserved, specifically the furniture dolly. I call corporate and they routed me to another location "that had the dolly" and they didn't have it either. I am sure that I got charged for an dolly when there wasn't one on the truck.

Randy H. 
Rating:
2.0

My truck ended up having a screw in the tire. The person who checked me in never came out to look the truck over. I ended up being delayed in my trip by a day due to the screw in the tire and having the tire replaced due to negligence

Carolina G. 
Rating:
5.0

The owners of the store were amazing.

james W. 
Rating:
4.0

Customer did not leave a comment.

GERRICK J. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Lynette A. 
Rating:
1.0

They are trying to cheat me. They charge my credit card 4 times, 1 for 17.05. Then$100.00 then $0.00 and last was for $15.60 they all say pending. I put the right amount of gas back in the truck. An I only drove the truck 59 miles. So what can I do?

Reginald E. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Super friendly and excellent customer service! I would definitely recommend this location to anyone!!

Laura C. 
Rating:
5.0

Very personable employee. Worked with me to get me out the door as quick as possible.

Joshua B. 
Rating:
5.0

Friendly service

Todd M. 
Rating:
5.0

Great customer service.

Micheal K. 
Rating:
2.0

Bad

Bay L. 
Rating:
5.0

Customer did not leave a comment.

Pam L. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Francisco O. 
Rating:
1.0

This location should be shut down had problems from start to finish they wouldn't give me the key to the truck until the manager got to the store I waited 20 min on that. On the return I was told to take it to another location because the parking not had no room. I went online and checked it in and left it there not my problem!!! This place should not be allowed to rent trucks!!!!!! Totally uncalled for no excuse!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

The service was excellent! Sam and his wife had an excellent service attitude, were very friendly and willing to help me all the time. I highly recommend this location. ????

Howard C. 
Rating:
1.0

The sales associates was unprofessional, on a personal telephone call, and continually stopped assisting me to checkout gas station customers. The equipment door was rusted and difficult to open and close, all the brake lights did not function, nor did the associate assist with hook up or check the lights.

Eric M. 
Rating:
1.0

Called an hour before pick up as requested by facility. Upon arrival store clerk had to call someone who could rent the truck. After waiting for 15-20 minutes someone arrived. The whole process took almost an hour.

Marc W. 
Rating:
1.0

manager/owner was rude and unwilling to help with attaching uhaul trailer until a bystander helped me attach it. also trailer was dirty and was unswept.

Madison L. 
No reviews have been submitted for this location.

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