Customer Reviews for La Joya Transportation

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of La Joya Transportation

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JERRY W.
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nothing

Dawn K.
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Customer did not leave a comment.

Robert B.
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the person was friendly quick and professional no problems with truck and the gas mileage

Jerry B.
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Its all in the Details...

Steve P.
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Worker was friendly

Gordon D.
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Customer did not leave a comment.

JAMES F.
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Deal with problems/issues a HELL of a lot quicker. Get whole story and facts before overcharging customers

Eugene H.
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Excellent service by both Clay and Reyna.

Kathleen K.
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Customer did not leave a comment.

Kathleen K.
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Customer did not leave a comment.

Nicholas S.
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Customer did not leave a comment.

Andrew V.
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Great to have Uhaul back in Alturas..

Kamaryn G.
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Customer did not leave a comment.

Kamaryn G.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

William B.
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Judith B.
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Derek D.
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Robert N.
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Richard S.
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strephanie T.
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Personnel wasn't helpful because I dropped off on a Saturday. Returned via online. When speaking with the personnel on the phone prior to drop off, it was never mentioned and no one told me they were not open on Saturday.

Randy F.
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Nothing i thought it was easy and very well maintained the lady at the front desk was so helpful and curtious i absolutley will be referring everyone to the uhaul place in alturas thank you so much

Cindy W.
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Couldn't believe the drop off site was not open on weekends. Not even Saturday which was the day we needed to drop our rental off. There is a $20 fee for dropping off after hours. Not fair as the time of day was normal hours for many businesses. There is a self drop off application that can be used if a person had a smartphone. Nicholas, at a call center in Yuba City was AMAZING and patient walking me through the application and intructing me on what to do. And as Murphy's law would have it nothing went right and I couldn't get and when I called back Nicholas said he would see if he could have the fee waived. Which was exactly what happened. So all's well that ends well. Thank you so much Nicholas for your patience and endless help. I think I called at least six times with questions and problems and you went above and beyond to make my experience as easy as possible.

Jim G.
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Nice professional people. Good Job. Thanks

Kathleen K.
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Customer did not leave a comment.

Leslie B.
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The drop off location charge me a $20 fee for after hours , was returned around 10 AM on the day it was supposed to be returned, what's up with that ? that's just a rip off , if I am not refunded my money, I will tell everybody I know not to rent from U haul, I've had a mobile repair business for 25 years hundreds of customers I will send them all an email, somebody needs to deal with this !!!!!!! lesterb53@yahoo.com

Judy D.
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Nothing

Sharon B.
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Lower your mileage rates. You already have the market within 100 miles of us and yet we as consumers are having to pay 89 and on certain days 1.09 a mile. My vehicle would not start so I had to rent a Uhaul to drive 240 miles round trip to pick up furniture I had purchased. Not a choice I wanted to make! But I had to.

Shaelene T.
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Great experience with Clay!

Andrew V.
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excellent customer service...fast and efficient....

Kate M.
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This is in a small town and the owners keep up with a number of endeavors for the community. Arranging for drop off was super easy. I left a message and got a response within hours. How and where to drop off the truck was clearly described and when i contacted them after delivering the truck after hours they were extremely helpful. Highly recommend this business. I'll be going by to thank them in person soon.

Jesse B.
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Customer did not leave a comment.

Jesse B.
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Customer did not leave a comment.

Courtney M.
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This was the third location that uhaul had set up for us. The location itself was great, however my experience while booking with uhaul was a nightmare. Booked about 3 weeks in advance, got a call three days before departure saying the trailer I needed was not available at that location. So the next day we called and the pick up location was changed to a location that was along the way, but still inconvenient. The night before departure, without any call or prior notice, our reservation was changed again to a location close to 5 hours away, and not along our road of travel. The day of departure was full of headaches and hopes that there would be a trailer in Alturas, about an hour out of our way. Uhaul needs a better system in letting customers know there will be a guarantee that the needed trailer will be at the pickup location, preferably more that three days in advance so that other arrangements can be secured if necessary. From now on my moving help will be done elsewhere.

Michael M.
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I couldn't ask for more friendly people!!!!!!

Rene W.
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Moving with uhaul was a nightmare. La Joya was excellent. But i will never use uhaul again

Pat M.
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Great experiance

Frank S.
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Customer did not leave a comment.

Don C.
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Made phone calls to get refund

Ingrid O.
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They went above and beyond after we all forgot to load the appliance dolly in ttailet, and met us later to deliver it!

Ingrid O.
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Customer did not leave a comment.

Brandt W.
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Customer did not leave a comment.

Ben J.
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Different uhaul choices is one issue that come to mind, another is any agreement made should be honored by the small Alturas office staff, also Uhaul personal members, whether it a verbal agreement or written one, stand up for truth and honor!! Thanks for allow me these comments!

Ryan N.
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Customer did not leave a comment.

Alison P.
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I had to drive 11/2 hours to get the U-Haul the day I was supposed to pick up my U-Haul location only 10 minutes away it was not there. Alturas has my U-Haul ready with the trailer hooked up!! I was very happy

Pamela H.
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Very nicel clerk

Steve P.
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Customer did not leave a comment.

Michael A.
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Andrew V.
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Amanda F.
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Joseph J.
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This was the easiest I've ever had it for renting and returning a uhaul. Clay was awesome and the truck was perfect.

mary L.
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Customer did not leave a comment.

Kathleen M.
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russel L.
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Wendy L.
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Mark S.
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Clay was very helpful and gave us great service far beyond expectations.

Michael G.
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Customer did not leave a comment.

Mike F.
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Customer did not leave a comment.

Jay J.
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So very impressed that they were willing to come in on a holiday to rent us a car carrier and solve our urgent need. We appreciate the helpful service!

Roger A.
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Customer did not leave a comment.

Mike F.
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Excellent customer service, and went above and beyond just service. I will be renting from them in the future.

Joe G.
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A+++

Dewey P.
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Excellent

Mark B.
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Customer did not leave a comment.

Sharon B.
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Clay was very pleasant and easy to work with. I will definitely refer this location to friends and family.

Robbie B.
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Nothing they were wonderful and great service and priced.

Constance S.
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Customer did not leave a comment.

Grant C.
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La Joya Transportation contacted be the day before to confirm the reservation and to make sure I knew how to use the 24/7 pickup, very helpful thank you. The Yuba City corporate location also called to confirm, great customer service from all contacts with U-Haul!

Scott G.
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wash truck

Gregory M.
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Continue to treat people well and keep being the good folks you are.

David R.
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When returning the truck, the saleslady tried to say the truck had more fuel when I took it out than it actually had. She eventually relented but such unethical behavior leaves a distaste for Uhaul.

BOBBI W.
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Customer did not leave a comment.

Tyler W.
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Customer did not leave a comment.

Anton B.
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These guys were AMAZING. I was in a pinch and needed help and they stepped up. They even helped me transfer stuff from the uhaul to my personal vehicle. This place is A+ Anton

Shirley M.
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Customer did not leave a comment.

Michael M.
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Very helpful staff, very attentive and polite. Equipment was all ready to go on-time for my use. They really go out of their way to make you a happy customer!!! Will definitely return when/if the opportunity arises.

james F.
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Customer did not leave a comment.

Shirley M.
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Customer did not leave a comment.

Sherri T.
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I say with the excellent customer service I received all the way around, you all are awesome!!! I honestly can say there is not much room for improvement if all of your customer's walk away as satisfied as myself! Great Job To All!!! And thank you!!!

Robert E.
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Customer did not leave a comment.

steve L.
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Customer did not leave a comment.

Allen S.
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Customer did not leave a comment.

Chris S.
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Customer did not leave a comment.

Constance S.
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The gas tank was 1/4 full when we got the truck and we were told to return it that way. We did. But you added a refilling charge of $97. I contacted U-haul to reverse the charge but we sure didn't need that frustration during a long move.

Charles L.
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Customer did not leave a comment.

Scott B.
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Customer did not leave a comment.

Gregory K.
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Joshua T.
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Bill F.
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Customer did not leave a comment.

William D.
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The only thing, maybe open a little earlier.

Michael G.
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Friendly helpful staff. Went beyond and above to help us with our move

David C.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Joe H.
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Customer did not leave a comment.

Tom D.
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I was stranded and needed to get home. Clay, the owner, came and opened on a day they were closed so I could rent a truck. He was very helpful and got me on my way.

greg A.
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Customer did not leave a comment.

Jeff H.
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They are the best we are so glad to have a u-haul in Alturas.

Thiraphat B.
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Customer did not leave a comment.

Thomas C.
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If necessary this location worked ok. When I contacted the staff, they didn't explain the return process at all. We left the blankets in the back of the truck, but since this isn't locked, it seemed that a better option would be to lock them in the cab. Noone met us at the dropoff location.

Debra D.
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The gentleman was super nice and listened to my complaints about the pick up locations. Would definitely rent from them again.

No reviews have been submitted for this location.

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