Customer Reviews for La Joya Transportation
(U-Haul Neighborhood Dealer)

131 reviews

1302 N East St   Alturas, CA 96101

(530) 233-3329

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/24/2022 - 1/31/2022: Closed

Services at this Location:

Contact Us

(530) 233-3329

1302 N East St
Alturas, CA 96101

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/24/2022 - 1/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sirilo G. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Awesome owner, very knowledgable and helpful. Thank you very much.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Wendy E. 
Rating:
5.0

Customer did not leave a comment.

Norman I. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo G. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Make picking up keys at off hours faster and easier. Waited 50min. on phone only to be hung up on. Recontacted and finally completed check out 3 hours later.

JAMES F. 
Rating:
4.0

The local owner was great, helped us with the return and did appropriate credits. When I picked up the truck it took an hour because the app kept dropping. Also the hand truck and pads where not in the truck. Overall I was happy with the convenience and especially the local owner, but the check-in process needs a little more work.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Lynne T. 
Rating:
5.0

Customer did not leave a comment.

Frances H. 
Rating:
5.0

Great service

Joe G. 
Rating:
5.0

Great professional customer service. Very friendly ☺️

Sylvia C. 
Rating:
5.0

We drop uhaul trailer off Saturday late afternoon as per schedule. I tried to call about drop off but kept getting cut off after uhaul answered!!

VIOLA L. 
Rating:
4.0

The service was friendly and prompt

Delinda G. 
Rating:
5.0

Customer did not leave a comment.

Nickolas F. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
4.0

Customer did not leave a comment.

Ingrid O. 
Rating:
5.0

Amazing customer service, better than any other U-Haul place I've ever experienced. Way above and beyond to ensure I have the proper U-Haul for my trip. I had to switch my return date multiple times and they were more than happy to help me with the situation. I ended up having to use the U-Haul for almost 2 weeks and they had no problem extending my contract multiple times. I will definitely recommend that you also any friends are family and the future. Thank you so much for the great customer service.

Nickolas F. 
Rating:
5.0

Excellent Customer Service

Marilyn B. 
Rating:
3.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

FLOYD C. 
Rating:
1.0

Very bad experience. Employee erased all my information in computer system, reentered it wrong. Put the wrong return city (7 hrs away). I had to call uhaul corp. To get it straighten out. Tool several hours of my time.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA L. 
Rating:
5.0

Enjoyed the environment and friendly and helpful service

Carla P. 
Rating:
5.0

Very easy to work with.

Wynarda E. 
Rating:
5.0

Little longer hours.

James F. 
Rating:
5.0

nothing

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

the person was friendly quick and professional no problems with truck and the gas mileage

Robert B. 
Rating:
4.0

Its all in the Details...

Jerry B. 
Rating:
4.0

Worker was friendly

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
1.0

Deal with problems/issues a HELL of a lot quicker. Get whole story and facts before overcharging customers

JAMES F. 
Rating:
5.0

Excellent service by both Clay and Reyna.

Eugene H. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Great to have Uhaul back in Alturas..

Andrew V. 
Rating:
3.0

Customer did not leave a comment.

Kamaryn G. 
Rating:
4.0

Customer did not leave a comment.

Kamaryn G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
4.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Personnel wasn't helpful because I dropped off on a Saturday. Returned via online. When speaking with the personnel on the phone prior to drop off, it was never mentioned and no one told me they were not open on Saturday.

strephanie T. 
Rating:
5.0

Nothing i thought it was easy and very well maintained the lady at the front desk was so helpful and curtious i absolutley will be referring everyone to the uhaul place in alturas thank you so much

Randy F. 
Rating:
3.0

Couldn't believe the drop off site was not open on weekends. Not even Saturday which was the day we needed to drop our rental off. There is a $20 fee for dropping off after hours. Not fair as the time of day was normal hours for many businesses. There is a self drop off application that can be used if a person had a smartphone. Nicholas, at a call center in Yuba City was AMAZING and patient walking me through the application and intructing me on what to do. And as Murphy's law would have it nothing went right and I couldn't get and when I called back Nicholas said he would see if he could have the fee waived. Which was exactly what happened. So all's well that ends well. Thank you so much Nicholas for your patience and endless help. I think I called at least six times with questions and problems and you went above and beyond to make my experience as easy as possible.

Cindy W. 
Rating:
5.0

Nice professional people. Good Job. Thanks

Jim G. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
1.0

The drop off location charge me a $20 fee for after hours , was returned around 10 AM on the day it was supposed to be returned, what's up with that ? that's just a rip off , if I am not refunded my money, I will tell everybody I know not to rent from U haul, I've had a mobile repair business for 25 years hundreds of customers I will send them all an email, somebody needs to deal with this !!!!!!! lesterb53@yahoo.com

Leslie B. 
Rating:
5.0

Nothing

Judy D. 
Rating:
4.0

Lower your mileage rates. You already have the market within 100 miles of us and yet we as consumers are having to pay 89 and on certain days 1.09 a mile. My vehicle would not start so I had to rent a Uhaul to drive 240 miles round trip to pick up furniture I had purchased. Not a choice I wanted to make! But I had to.

Sharon B. 
Rating:
5.0

Great experience with Clay!

Shaelene T. 
Rating:
5.0

excellent customer service...fast and efficient....

Andrew V. 
Rating:
5.0

This is in a small town and the owners keep up with a number of endeavors for the community. Arranging for drop off was super easy. I left a message and got a response within hours. How and where to drop off the truck was clearly described and when i contacted them after delivering the truck after hours they were extremely helpful. Highly recommend this business. I'll be going by to thank them in person soon.

Kate M. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
3.0

This was the third location that uhaul had set up for us. The location itself was great, however my experience while booking with uhaul was a nightmare. Booked about 3 weeks in advance, got a call three days before departure saying the trailer I needed was not available at that location. So the next day we called and the pick up location was changed to a location that was along the way, but still inconvenient. The night before departure, without any call or prior notice, our reservation was changed again to a location close to 5 hours away, and not along our road of travel. The day of departure was full of headaches and hopes that there would be a trailer in Alturas, about an hour out of our way. Uhaul needs a better system in letting customers know there will be a guarantee that the needed trailer will be at the pickup location, preferably more that three days in advance so that other arrangements can be secured if necessary. From now on my moving help will be done elsewhere.

Courtney M. 
Rating:
5.0

I couldn't ask for more friendly people!!!!!!

Michael M. 
Rating:
1.0

Moving with uhaul was a nightmare. La Joya was excellent. But i will never use uhaul again

Rene W. 
Rating:
5.0

Great experiance

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Made phone calls to get refund

Don C. 
Rating:
5.0

They went above and beyond after we all forgot to load the appliance dolly in ttailet, and met us later to deliver it!

Ingrid O. 
Rating:
4.0

Customer did not leave a comment.

Ingrid O. 
Rating:
5.0

Customer did not leave a comment.

Brandt W. 
Rating:
3.0

Different uhaul choices is one issue that come to mind, another is any agreement made should be honored by the small Alturas office staff, also Uhaul personal members, whether it a verbal agreement or written one, stand up for truth and honor!! Thanks for allow me these comments!

Ben J. 
Rating:
3.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

I had to drive 11/2 hours to get the U-Haul the day I was supposed to pick up my U-Haul location only 10 minutes away it was not there. Alturas has my U-Haul ready with the trailer hooked up!! I was very happy

Alison P. 
Rating:
5.0

Very nicel clerk

Pamela H. 
Rating:
3.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

This was the easiest I've ever had it for renting and returning a uhaul. Clay was awesome and the truck was perfect.

Joseph J. 
Rating:
4.0

Customer did not leave a comment.

mary L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

russel L. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Clay was very helpful and gave us great service far beyond expectations.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

So very impressed that they were willing to come in on a holiday to rent us a car carrier and solve our urgent need. We appreciate the helpful service!

Jay J. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Excellent customer service, and went above and beyond just service. I will be renting from them in the future.

Mike F. 
Rating:
5.0

A+++

Joe G. 
Rating:
5.0

Excellent

Dewey P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Clay was very pleasant and easy to work with. I will definitely refer this location to friends and family.

Sharon B. 
Rating:
5.0

Nothing they were wonderful and great service and priced.

Robbie B. 
Rating:
5.0

Customer did not leave a comment.

Constance S. 
Rating:
5.0

La Joya Transportation contacted be the day before to confirm the reservation and to make sure I knew how to use the 24/7 pickup, very helpful thank you. The Yuba City corporate location also called to confirm, great customer service from all contacts with U-Haul!

Grant C. 
Rating:
4.0

wash truck

Scott G. 
Rating:
5.0

Continue to treat people well and keep being the good folks you are.

Gregory M. 
No reviews have been submitted for this location.

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