I ran over my phone during the trip and couldn't use the app to check the truck back in. I drove 92 miles. I verified this with Google maps. I was charged for 112 miles. When I called to ask that it be adjusted the agent refused to adjust - he claimed that he wrote the number down himself, and the truck was no longer there so he couldn't double check. As I had dropped the truck off only a couple hours previously, on a Monday afternoon, I don't believe the truck was gone from the location. I was overcharged around $40.00.
Michelle L
Customer Reviews for Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Non friendly staff
Arjun CCustomer service poor. Little to no communication regarding use of trailer. When I arrived home trailer door was open, indicating it was not secured when I picked the trailer up. Tires on trailer are at the end of their treadwear.
Christopher PThe attendant was not friendly and rude towards customers. He did the bare minimum in explaining/communicating the u-haul rental procedure. Otherwise, the equipment works great.
Aaron RI couldn’t log in with my phone number, despite 3 attempts, to do an after hours return, and the wait to talk to anyone was an hour. Then I was charged for an extra day and had to call to have that refunded. Again, the location was fine but U Haul reservations and systems is bad!
Christian Athe guy working was extremely rude. also they forgot my furniture pads
jordan lThis location is so convenient and I have always had a great experience with the staff and the equipment. Scott was excellent!!!
Cynthia GFront desk person give me the keys to the UHaul and the paper. As soon as I drove, I realized that the tank was not full, it was only quarter full while the document said it was half full. I came to the counter, person at the desk first asked me to show picture. As soon as he saw, he said it is not his fault (even though he is the one who gave the keys), said I should have checked and asked me to follow-up with the dispute.
YASH Pconvenient location is a plus
David HNo hidden fees and charges unlike my experience with other branch, can do better with maintenance (esp wheel alignment) but overall service was great.
OLUSEGUN OIt was a great experience
Paul DNot much parking, tight location. Fortunately found a last spot to park truck after hours.
Jonathan RVery good service
Sintayehu SThe man at the front desk was extremely rude and not helpful. White man with facial hair and lighter blonde hair. 0/10 will be using again.
Hannah RI reserved a cargo van at the U-Haul location inside Lake Hills Chevron at 106 148th Ave NE, Bellevue, WA 98007. I received an email confirmation, but when I arrived, I was told that no cargo vans were available. The staff offered me a truck instead and said I would only be charged the cargo van rate. However, that promised rate was never applied, and I was charged the higher truck price. I also returned the vehicle with more gas than it had when I picked it up, but I did not receive any credit for the extra fuel. This was very frustrating because I relied on the confirmed reservation and the pricing I was promised at the location. U-Haul should make sure confirmed vehicles are actually available, honor promised price adjustments, and fairly credit customers for excess fuel.
Yin DMaybe have that vehicle ready before the customer arrives is the only feedback I have.
Jacob HFriendly. This is a very busy service station that appeared to offer some vehicle repair services. Parking is an issue.
Sandra HThis was really bad and I am very much disgusted. I rented a cargo van and a furniture dolly for 24 hours and I was charged double. I returned them during the business hours, the worker was the same guy who signed me up, he recognized me, asked if I put gas (which I did) and said "Then you can just give me the key and go." The rental was closed 14 hours later and doubled the daily charges for van and dolly. When I went back to ask why, there was another guy who said that I returned them after hours, not as the time, but because I didn't give the other guy enough time to check them, so "he just had to leave the key in a box for the morning shift". When I ask asked if this is normal, he said grinning: "This is called business". For $30?!?.... Just disgusting. :(
Dumitru CEverything was amazing, thanks for you service.
Igor TNothing thank you you are the nicest people ever
JOSE MThe trailer was ready to go, affordable, and worked like a charm.
Vic ANote - the truck was in great shape. Worked well. Ac worked, was able to drive at solid speeds , even over mountain passes.
Lorna HThe app failed a lot for the check in making me lose time. One of the personel that attended me wasn´t that comprensive, he was rasing the voice when repiting what he said unecessary as I was not undertanding, considering from my side a rude way to communicate. English is not my first language.
Gilberto MNo mention of gas issue seemed not interested with low tire air indicator or that we filled with more air and the indicator light stayed on. No mention of additional charges incurred.
DONALD Mstaff was rude. No equipment available even though I went right at the opening. I even called one day ahead to confirm
Yuka UThe person at the location was awful. Bad behavior, almost unrespectful. The overall U-Haul experience was great but only this make a whole bad taste for me. I will consider to rent again but will pick another location
Gaston CNo padlock available.
Darko AImproved customer service but I did use the app to pick up
Leonid MGet your computer systems fixed. Your staff is great, but your selection of vehicles and trailers is poor, and your computer systems break down routinely.
LAWRENCE OBrad was patient and efficient. The location is small which makes navigating the area a bit challenging but overall, great.
Kathleen SPicked up truck after waiting 20 mins after reserved time. Outside was clean, but inside middle and passenger seat was covered in light small dog hair. Passenger floor mat had crumbs on it. Didn’t notice this until later (after I went through the app taking the required pics of outside vehicle and confirming odometers etc.) I was already 30 minutes behind and didn’t expect crumbs on passenger floor board. My drop off to Lake Stevens mini storage charged me $25 for cleaning fee for crumbs that were ALREADY there. I’ve rented numerous u-hauls and they’re never immaculate inside. I tried to contact. Called 1-800 # yo complain, got nowhere. They won’t return emails. Lesson learned, Penske from now on. Clean, well maintained vehicles that don’t require you to “ detail” the inside of the vehicle for them. Ridiculous
Johannis VVery hard to maneuver a trailer around at a gas station and Uhaul facility on one. The gas customers are way in the way and the lot was very full of equipment.
Scott GAwesome guy. Couldn't have made this move any easier.
Joseph SBadly in need of shock absorbers. Service at station was prompt, courteous
Ward JEverything went smoothly, I was very happy.
Sandra DGood customer service
Jorge VEverything was smooth & the van was clean & worked great. Thanks!
Peter MQuick and easy!
STORMEY DGreat service. Fast pick up and drop off.
David NIt was fine
CAMERON BThe site is greatly limited by the small space available to keep trucks, so it does present a challenge if you're returning a truck after closing hours.
Alexandra SThe site is greatly limited by the small space available to keep trucks, so it does present a challenge if you're returning a truck after closing hours.
Alexandra SAwesome
Ihor ZReturning the truck and trailer was so effortless! They helped unlock my car from the trailer, which was all I needed help with and I unloaded my car from the trailer. I was able to turn in the trailer first and then come back and return the truck after unloading. It was easy peasy. Great location and service
Adrielle LThere is barley anywhere to park a truck
Madeline KI get you have issues with theft of vans, but treating every single customer like a criminal is beyond acceptable. The guy at this location was fantastic, but the overall u-Haul experience and process is ghetto.
MICHAEL TThe guy who checked us in was attentive and very professional.
Sherri TMake the return of truck during after hours more simpler when the link does not work. Provide options to send the pictures to upload over a email when the return location is the same where the vehicle is picked.
Loveen KRepresentative Scott was excellent.
William WThe trucks in poor condition had very weak brakes. It was dirty, smelled bad, and some parts of the truck inside were loose and bad work.In the same location try to scam me with gas!
NICOLAS VIt’s a gas station with no customer service. You have to get the app and our contract wasn’t accurate and we had to overpay bc it’s not an actual UHaul service. The worker did his best but the priority was to the gas customers
Kimberly Fthe truck was smelling bad like really bad
Srijan R