Wonderful experienceCHELSEA K.
Laker Tire and Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing that I can think of that would be an improvement is if the rental was free!Allen B.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.KYLE R.
Customer did not leave a comment.MICHAEL C.
was quick and easyJAMES S.
Nothing , it went very good.CHRISTOPHER W.
Customer did not leave a comment.Christina H.
Customer did not leave a comment.MOLLY F.
I was completely satisfied with the service.DAVID H.
Customer did not leave a comment.KIM C.
Customer did not leave a comment.GHEN T.
Original reservation was from Lane Lube and Express. Went to pick up trailer at 8am, per reservation, and saw a note on the door that they were closed for personal reasons. I had no issue with that but it would of been nice to have received a notification from U-Haul that they were going to be closed and that my reservation was being relocated to Russells Point. Had to figure that out on my own. The personnel at Laker Tire were very helpful. I will use Laker Tire again.Jeffrey A.
Everything was fine except for two notable items. The interior had an obnoxious odor from presumably cleaning agent, disinfectant, or deodorizer that was strong enough to set off my allergies and make it necessary to drive in 40's with window down. Will not accept vehicle like this in future. Proprietor did not wear mask at all(even in confined indoor space and in vehicle with me" and I find this very disrespectful to my personal safety as an "at risk" individual during a pandemic.GREG W.
Nothing. Service and speed were excellent. Equipment was exactly as ordered and everything worked as requested.Michael C.
Very clean trucks and helpful staffChristopher W.
I've dealt with this location a few times now and have always been treated with respect and professionalism. The equipment is always on point and taken care of really well. The guys at the store are very nice and worth the extra 15 minute drive to go to.BRANDON B.
Customer did not leave a comment.LOREN P.
Customer did not leave a comment.THOMAS P.
Super friendly, clean trucks and convenientKEVIN C.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.MARILYN T.
Very professionalMARK L.
Customer did not leave a comment.Ashley R.
Did not have any contact with this company. However, the lot was very spacious and clean.James N.
Customer did not leave a comment.BETH C.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Andy R.
Customer did not leave a comment.TROY V.
Did an excellent job of making sure I would get the most out of my rental. Thank youBrad B.
The customer service at the Laker Auto / UHAUL business is first class. Hollis is the most professional person I've ever worked for.CHRISTOPHER C.
Customer did not leave a comment.Jacob W.
Customer did not leave a comment.trisha E.
It was over all a great experianceRACHEAL R.
Laker tire offered excellent customer service. They helped me find the exact trailer that I needed and had it transferred over for an easy pick up. They even made sure that we had the proper towing equipment. Hooked the trailer up and went through all the safety information. We will rent from them again!!BRITTNEY W.
Again, the online completion wasn't working. Said my location couldn't be confirmed. Not impressed.KRIS L.
Customer did not leave a comment.ANTHONY D.
Customer did not leave a comment.Dustin H.
Hollis was very helpful and did something I have never seen in a UHaul rental place...he made sure to help my husband adjust all the mirrors and answered all of our questions before we left the lot. Your online app I am not a fan of but with people like Hollis, I would definitely rent again.Jill M.
Customer did not leave a comment.STEPHEN H.
I would recommend that U-Haul not be money grubbing POS's and stop over charging people. I would recommend that U-Haul let me decide where I want to pick equipment up and where I drop it off and how long I keep it. Because this is there last time I'll ever use U-Haul because of the exorbitant amount I was over charged.Mason S.
The service at both the Pick Up and Drop Off locations was just fine but I would never rent another U Hual trailer with the "new" style ball hitch. It does not fit tight to the ball and therefore even though we had the weight loaded > 60% in the front half of the trailer it banged around at every sizeable bunp in the road and everytime we transitioned from an asphalt surface on to or off of a concrete surface of a bridge. In my opinion, it was also hard on the car. I would never rent from U Haul again with this type of hitch. Todd GordonTODD G.
Customer did not leave a comment.RICK P.
Friendly quick and helpfulVicki D.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.LEIGH C.
Customer did not leave a comment.Levi G.
Customer did not leave a comment.William M.
I don't know. They were prompt, curtious. And friendly.Ralph M.
Customer service was wonderful! Quick in and out and made my move so much easier!Stephanie M.
Friendly staff, detailed and fast!Keith P.
Everything went smoothly and truck worked great.MARK P.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Brian W.
Nothing. It was perfectJEFF G.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Dylan D.
Customer did not leave a comment.Art K.
Customer did not leave a comment.Lewis J.
Customer did not leave a comment.Dennis W.
First non-Uhaul location that has checked my hitch or ball and I had mistakenly put on a ball for a smaller trailer of mine that would not work to haul a vehicle. Had he not checked, like many other locations before, I possibly could have had a less than pleasant towing experience. For this, five stars.Caleb B.
Nothing. Great service, clean truck and friendly service.KEVIN C.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Zolena F.
Customer did not leave a comment.Jeremiah G.
Excellent service by the owner in connecting the trailer to my car and expediting the paperwork.John R.
Customer did not leave a comment.sam Z.
Customer did not leave a comment.Liz G.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.William W.
Customer did not leave a comment.DUSTIN H.
I had my moving help cancel last minute caught the location open 40 mins before close on a Saturday. Hollis helped me and got me out of there pretty quick.KIERSTON G.
The representative was very helpful and took the time to explain everything about the truck, and made sure I didn't have any more questions before I left. I have used uhaul several times over the years and this was by far the best customer service I've had so far.Ryan R.
Customer did not leave a comment.Brandan R.
Customer did not leave a comment.Kristie S.
Hollis was amazing, he made sure that he went over anything with us before we left. I've rented UHauls before and no one has ever been as thorough as he was.Stacey B.
Customer did not leave a comment.Rodney B.
Customer did not leave a comment.John W.
Help and work with youTHEODORE M.
Customer did not leave a comment.David G.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.Taylor C.
Hollis had everything ready as promised...showed me everything about the truck...STEVE H.
Customer did not leave a comment.Richard O.
Overall experience was very smooth and pleasant. Was assisted in getting correct vehicle for my needs. Agent was very helpful and knowledgeable.DANA A.
Customer did not leave a comment.Larry K.
Customer did not leave a comment.Caleb W.
Customer did not leave a comment.TONY K.
Customer did not leave a comment.michael K.
Very friendly, courteous and explained everything thoroughly . Very satisfied and will rent a uhaul from this location again the next time we need one:)Theodore D.
Customer did not leave a comment.Jeff A.
Felt appreciated.JEFF S.
Customer did not leave a comment.William M.
Customer did not leave a comment.MARK S.
Not a thing. Hollis is amazing to work with!Brandon H.
Great customer service! Thank youJEFF B.
No suggestionsgrant V.
Customer did not leave a comment.LANCE B.