Customer Reviews for Lamar Inn & Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lamar Inn & Suites

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lucy V. on

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I used the truck to move a washer and dresser a mile from my house one round trip got got charged for over 14 miles. Plus more than 3 gallons of gas . I returned the truck at 3:30pm but on my record it says 10 pm not true. Then the young woman cried because the system was not during right. This was bad form. The mileage came from the other truck. This is so wrong.

Tanya B. on

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Make sure everything is maintenance before you rent it out I had two flat tires one on each side brakes locking up smokes like a freight train

RICHARD M. on

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I think the employee did what they could. My rental was not in her system and was not in it for days. So she said she could not check it in. I don't think the customer should have to call Uhaul and the drop off location multiple times to get a rental checked in. Their check in devise may need technical support or a new unit. The current system does not work. Customers should not have to spend hours trying to get something done that should take minutes. The employee was very nice and apologetic.

Kenneth M. on

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Very nice and friendly personal...

Rutesh P. on

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Customer did not leave a comment.

BRIAN D. on

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I waited over 30 minutes for the employee to show up once I called the phone number for assistance, then she explained that they did not have the furniture dolly that I reserved online. She was very nice but I would not recommend this location

James L. on

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No one there to check in my truck .turn my truck in on Monday in a few days later I get a phone call from Uhaul saying am I going to turn my truck and my trailer in contact U-Haul and apparently the guy never check my truck and my trailer in. After going around and around Uhaul launched a investigation and they fix the problem I would not recommend this place to anyone. Thank you U-Haul for fixing the problem size that I recommend Uhaul to anyone. Just do not use this location

James O. on

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Customer did not leave a comment.

Thomas D. on

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robert K. on

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Despite the electronic slow down the persitence of the personel was stoic to say the least . They stayed warm & friendly in spite of the callenge of some thing out of their control . The epitaph of professionalism. Hat's off!

mary R. on

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Customer did not leave a comment.

Lawrence C. on

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When picking up the rental the cab was full of trash and mud. The box was was full of papers and other trash Windshiled wipers we're in poor repair and the ramp could not be latched properly to unload the truck causing a piece of furniture to be broken.I was not happy at all with this truck or the condition of it.

Richard P. on

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Told to drop off at one location that was clearly marked as a return spot. When I called the next day to confirm they had it the lady who answered had no clue about it. When I explained where it was taken to she stated that should have been removed from the drop off list and she said shed send someone to get it. When asked for her name for accountability reasons she would not provide it. Still have yet to get a final invoice for uhaul rental days after rental was complete.

Erica R. on

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robert K. on

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gale O. on

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There was a blanket thrown in between the seats, the light in back cab did not work, and I found dirt and an individual used floss item on floor board.However, when the truck size we needed was still attached to another hauling item, they upgraded to a larger truck without adding more expense. We are grateful for their help with this since we had to get the last of our things out immediately.

Cecil C. on

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Customer did not leave a comment.

Harrold T. on

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They are not concerned about the details at this location.. Did not even look at the equipment when we brought it back, did not check for damaqe did not inspect the extras that were in the back of the truck. Did not check in the truck as they said they had done which required me to drive an extra 30 mile round trip to get the truck checked in. The truck was turned in on Monday and by wed afternoon the truck was still shown in my name as if it had not been turned in. Please find a better location in that area if you value customer service and company reputation.

Jermaine B. on

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Not sure

Rodriquez F. on

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Great

Donna D. on

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This was the second time I have dropped a truck at this location. On both occassions they failed to have personnel at the front check in desk. It took more than average time and and various efforts to get someone to the desk to check me in. I will not use this location again nor will I reccomend it to anyone.

Gordon S. on

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Customer did not leave a comment.

Curtis L. on

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James D T. on

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There were damages to the truck that Lamar Inns & Suites did not mention to me or review in any way. Additionally, Lamar Inns & Suites would not show me how to use the two dolly or even attach it to the truck. Another location in Barnesville, Frank's Automotive and Towing, explained how to use the dolly and helped me tremendously.

Gary M. on

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Have a person at the desk to receive the rented items

Melinda D. on

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At this point, I would not recommend Uhaul to anyone.

Nathan K. on

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Customer did not leave a comment.

narendra P. on

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Every thing was very good

wanda G. on

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Customer did not leave a comment.

adrienne G. on

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Customer did not leave a comment.