This drop off location does not have any sign boards. It took 20 minutes for me to figure out thar is UHaul drop off location. I wasted few miles just making rounds around that area looking out for parking. The parking area is like a ground with no parking lots. Its just an open area to park the vehicles.
Sridhar A
Customer Reviews for Land O'Lakes Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never met the guy. He was always away working on his farm. He was responsive by phone but the office never seemed to be open
Joe DThe representative was detailed in explaining the expectations. Appreciated thr flexibility with thr pick-up and drop off times.
Eugenia LDid not appear to be a U Haul location, looked like a junk yard. Doors locked and no one was around and then suddenly a guy drives up and say just leave it in a spot. He was VERY helpful and undid the trailer and put in the spot, but I wasn't really sure he was a worker there or not.
Thomas BTake the franchise away from Yulee Boat and RV storage. They are so pathetic they don’t deserve anyone’s business.
Timothy AVery good
John MKevin was awesome! He made the rental process really smooth and efficient, not to mention he was friendly and helpful!
Brittani BClean and well maintained trucks....and fast service!!
Jerry BKevin was super friendly and helpful
Tina DFantastic service and very helpful. Best of them all over my 25yrs of moving around.
Jerry BThe manager was one of the best i've encountered in years of uhaul rentals
Mathew Avery customer oriented
Scott DVery friendly staff.
Krista mKevin goes above and beyond when it came to my needs!!
John RAwesome experience
jose cIt’s a little costly for a local move, but otherwise friendly.
John RExceptional customer service. Above and beyond. I wish every independent business owner operated this way. Incredible.
Robert LI'm used to going to an actual U-Haul office and dealing with actual U-Haul employees, it's off-putting to go to some hidden patch of land where some dude comes out with his wifebeater and 80's shades to tell you about his life to then proceed to ask you to venmo him for the dolly... it's just weird. Everything ended working fine, the dude was nice and all, but I would prefer to not have to deal with anybody (full self check-in/out) or have a more professional business exchange with U-Haul employees.
Richard PVery attractive and fast service Kev went above and beyond our needs on a very short notice
Przemyslaw BKevin went above snd beyond to accommodate us.
Randall SGreat customer service and experience. Would recommend 100%
William MGuy at location was very friendly and made the return simple.
Tad RGreat service, thanks!
Darin HGood, friendly communication, easy to do business, convenient location.
Douglas HHave a clean professional looking site with the right staff.I had to call and Wait over 30 minutes for the person in to show up and clear up my rental trailer. Very unprofessional.
Jose MProcess of reserving the truck and picking it up couldn't have been easier. Vehicle was clean and ready to go. The representative at the location was friendly and informative. Only improvement I could think of would be the installation of back up cameras.
Robert SOwner was very friendly and professional. Had everything ready ahead of tone which helped to speed up the process. Very appreciated
Geoffrey SI made a reservation for this location specifically and UHaul, without my permission or knowledge switched it to another because the other one "gets less business" according to the owner of the one I rented at. I never would have known about the switch but I called to confirm the night before. Good thing I did! Kevin switched it back for me, but beware of this happening to you!
Cristine MMy experience was ok but it wasn't really a professional experience. The person there helped but it was just a lot on the side of the road with no office to work with. Just some person who lives on the lot helping you out.
Frank BWrong phone number on paper work. No one was there.
Patricia CEverything was great! Kevin provided top-notch customer service!
Dean HGreat experience during pickup and return...
Willard CDrop off location was also terrible
Daniel SThe owner, Kevin was extremely helpful and professional.
BRIAN NExcellent service!
Jeffery SI will definitely be renting from this location in the future. 10/10 service !
Dale RThe owner was easy to deal with. He was very professional. Definitely will use this location again.
jeff dClaimed to have checked trailer in; however received call days later that the trailer was being reported as stolen. Upon further research, UHAUL CORP once again had issues with their computer system and trailer was never checked in. Poor follow-up. but again a UHAUL issue.
Bryan BNo one was at the office at the time of opening and for at least an hour or so later. Had to call a phone # located on the door of the business but no one answered that number either, also the voice mail box was full. Eventually a stand in guy emerged who was somewhat confused and appeared to be on the phone with the business owner? Eventually got my trailer, about 1.5 hours after the scheduled time. There was another customer there waiting on a truck who was quite upset in the confusion and delay.
James CI was charged for gas $61.50 when the tank was all the way on empty and I was told it was ok to return in the same condition. They scammed me of $61.50 for 1/4 tank of gas that I never used. Also they grossly exaggerated the milage. This place is a SCAM!!!!! Take pictures and video of everything and don't drop off the keys. Make sure you drop off to a lice person. They are SAMMERS HERE!!!
Lamara SI could not get the key to the truck. Took 45min for someone to show up. Also the truck had 0 gas and was on empty at time of pickup.
Brian HGreat staff. Will rent from here again
Juan CPlease refer to my statement above. Thank you.
Carol NVery friendly and super good store I'll definitely be back
Deborah RIf you don’t mind dropping off a U-Haul in the town from the movie Deliverance, then it might be OK. There was no actual road. I followed a dirt path down into a swamp where a family was living in a trailer and also had a junkyard behind it. there were no people anywhere. The drop off was not a The drop off was not only a tiny box on the front of the building, but it was also a salon and a boat rental. I was waiting for an alligator to crawl up from the swamp and come meet me. I would never recommend this place to anyone unless they had a death wish.
Christina BRepresentative was very professional!
paul bThe owner was very friendly and straight forward. All you have to do is book everything online and he will have all set and ready. If you want to go there and book then text the number on the door. But recommend to book online so no Hassel.
Rajindra KI was met at the truck upon drop off and greeted by my first name, quick and easy
George CPulled blankets out of an aboandoned car. Said he didn’t have the furniture dollies offered by uhaul but had a couple of his own he could let me use as long as when I dropped off the truck, I threw in 20 bucks. I actually handed it to him. Owner wasn’t even there despite my just talking with him and him saying he would be. Truck had wood railings inside with no way to fasten straps. No hooks to clip to. Truck hard to keep straight going down the road. Seems out of alignment. Equipment i reserved wasn’t ready as promised. Had to wait for them to count blankets and find dollies. Truck only had 1/4 tank of gas.
Michael LI had a 9 A.M appointment to pick up the trailer and the establishment was closed. There was a sign on the door to call for assistance. I called the number, and the gentleman told me that the office doesn't open until 9:45 A.M. He asked me if I see the trailer sitting out front and I told him yes; he said that it's the one and to take it. I get home and I have a text telling me to inspect the trailer before leaving, too late! I used the trailer and returned it at 10:45 A.M and the office was still closed. I took pictures and texted the to the number on the door with a note that it had been returned. The trailer was great, but I was disappointed with no one on site. I've rented many times from UHAUL, this was my first experience of interacting with someone. No vehicle inspection, no one there to hook us and perform a light inspection etc. Overall, I got my task done and I will use UHAL services/products again.
James GThe owner was nice, but the place is a complete dump. It’s kind of a mix between a trailer park and a junk yard. I arrived at the time of my pickup (8am) and nobody was there. I texted and called all the numbers (2 in the email and 1 on the building). Nobody answered or responded until an hour after my pickup time, when the owner of the location called from a different number apologizing that he was just now seeing my reservation. We did a “mobile sign-in” which just means he let me hook the trailer up to my truck, tell him which trailer it was, and leave. He was nice because he called to make sure I had it all figured out. But it was all very unprofessional.
Adam WExcelente
Juan AN/a
Ryan BGreat people and easy access.
TIM OWe were told we could drop the trailer off since nobody was around and a week later I received a bill for $51 stating we dropped the trailer off at the wrong location.
paula lThe owner is responsive and vehicles are always prepared, clean, and ready to go. Very happy with the overall service!
jerry bThe guy was very helpful, even forgot a pair of shoes in the truck and he quickly responded and allowed me back into the truck 2 days later to get them. Very responsive and helpful!
Corey IOpen the rental office on time or have the courtesy to call renters ahead of time if you don’t plan to be on time. Not hang up the phone on customers when they are talking to you is also a good start. Have the rentals clean and ready to go. Either inspect the vehicle with the renter or offer them the opportunity to do so in an organized fashion. Lastly, allow the “renter” to accept and initial the renters contract since it is a legal binding contract and not sign for them.
Cornelius SWith today's environment, I had to call the phone number on the building, everything done over the smart phone. Once I had that figured out, no problems. Owner very responsive, friendly and I had the truck and on my way in a jiff!
Mark SGreat job!!
Steven C