Customer Reviews for L&L Auto Supply
(U-Haul Neighborhood Dealer)

175 reviews

3008 Rte 39 W   Arcade, NY 14009

(716) 707-3158

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/30/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(716) 707-3158

3008 Rte 39 W
Arcade, NY 14009

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/30/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alberta B. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
1.0

Customer did not leave a comment.

laurie C. 
Rating:
3.0

Customer did not leave a comment.

HERBERTRANDALL F. 
Rating:
5.0

I can rent a trailer from tractor supply cheaper

JOSEPHS JR M. 
Rating:
4.0

Customer did not leave a comment.

OWENG S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS III P. 
Rating:
5.0

Customer did not leave a comment.

ANDREWLEE K. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND V. 
Rating:
4.0

Customer did not leave a comment.

KARENPAMELA P. 
Rating:
4.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

In a comment not related to location, I would like to mention that the set up to rent a trailer at the last minute was fantastic! We had a trailer fall through in the morning of our furniture pick up and we were able to call and have a trailer within 45 minutes. The Customer Service rep was very friendly and helpful. This was a great first time experience. We couldn't be more pleased.

Geoffrey M. 
Rating:
5.0

Have better info on your web site. The web site said that my rental qualified me for a free month of storage at the location I picked up and dropped off to, but this was not the case. I had to purchase a storage unit for $75 + $50 deposit.

ROBERT H. 
Rating:
5.0

I think it was easy and went well. My app could not locate me at the drop off site so important to have people there of maybe a form to fill out and drop in box with keys if phone app issues happen or connection to internet issues

ERICCHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

REXBRADLEY W. 
Rating:
5.0

Not a thing L&L's staff were outstanding.

Dave L. 
Rating:
2.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Clifton J. 
Rating:
2.0

Available hours didn't match the store hours.

Edward J. 
Rating:
5.0

I think this was a little over priced. I used the uhaul for less than a day and it cost me $116. We put around 60 miles on it. I don't believe we use Uhaul again based on this price. It used to be less than $40 with some free mileage.

TRACEYLYN W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Friendly and professional business. I highly recommend.

gregory H. 
Rating:
5.0

I've rented tow dollies and a car trailer from L&L. They have always been clean and well maintained.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

DONNAM E. 
Rating:
5.0

Customer did not leave a comment.

LOUISP E. 
Rating:
5.0

They were very nice and even switch the truck when I didn't have a pull out ramp. I appreciated that so much !

Diane P. 
Rating:
4.0

Customer did not leave a comment.

micheal W. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Better then I expected!!! The vehicle was almost brand new and was VERY clean. To be honest was shocked how new and clean. If I need to move anything, I would definitely use this van again.

carl K. 
Rating:
3.0

Customer did not leave a comment.

Tarik R. 
Rating:
1.0

Unreasonable, Mis-leading and not consumer friendly. That's both with the affiliate owner and corporate representations of u-hual in general. Theresa in your regional scheduling office was completely rude and unreasonable over a pretty easily fixed situation. But I get it you guys care more about squeezing out as much profit from one customer and losing them for life rather than being reasonable!

Jason V. 
Rating:
5.0

Believe your doing a fine job, Thank you

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
1.0

maintain the safety of your equipment. you don't rent trailers with bald tires or expect customers to insist bald tires are changed out and needing brake fluid added. these are necessary safety features this location is not paying attention to. NEVER again will I rent from Uhaul or will I recommend U haul to anyone

PETER K. 
Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

This equipment is kept in snowbanks I had to put my vehicle in four-wheel-drive just to even back up to hook onto the trailer or overall conditions inside the building should have been condemned I would highly advise that you go to a different U-Haul location to rent trailers or trucks the owner of the business seemed quite on the shady side

Bridget C. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

vincent B. 
Rating:
5.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Things were very good.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Everything was fine - thanks!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN I. 
Rating:
5.0

if you are going to rent a uhaul talk to l &l auto first to set it up. l&l auto was very kind and curtious to me. I called uhaul directly big mistake they are a bunch of morons . plus uhaul called 5 times to collect money that they already had uhaul in my mind gets -10 stars

jason K. 
Rating:
5.0

Customer did not leave a comment.

eric K. 
Rating:
3.0

The Link that was TEXT at pick up time to post any damage did not work. I tried it on my phone and when I got to the house on the computer, It did not work.

Mark R. 
Rating:
5.0

Easy check in and drop off; truck was clean and ran well. Very pleased!

Dennis M. 
Rating:
3.0

The attendant was not familiar with the correct way to connect the safety chains. The instructions were very clear, but it appears he was not fully up to speed on this one item. Otherwise he was very helpful and courteous throughout the process.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

phil B. 
Rating:
5.0

Everything worked out very well

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Very nice, service quick, very nice gentleman.. thanks.. sandra Haselden

sandra H. 
Rating:
3.0

Poor customer service at location

Joshua B. 
Rating:
5.0

I have used this location three times. They are very courteous, the rentals are clean. Any questions I have, they are more that helpful answering. They have a key drop which is great. You can return the rental after business hours. Great local business.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

BRYAN I. 
Rating:
2.0

We noted on the application the phone number to contact me. You called the wrong number to advise that the pick up location had been changed so I went to the location on the contract to find I had to travel several miles (26), the next day. I had to miss part of my trip. I expect U-haul to compensate me for me extra miles as it was clearly your mistake.

Rodney C. 
Rating:
5.0

nothing at all

timothy H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Great to work with

Daniel R. 
Rating:
5.0

Once again I give kudos to L&L. They're great folks to do business with. The van was awesome. More locations like L&L would be the only suggestion for improvement I would have. Thanks!

Donna M. 
Rating:
5.0

Your customer service was awful making the reservation. 6 phone calls!!!! And the woman that called us back from Fairport NY number was so rude and downright nasty we originally cancelled the reservation.

James S. 
Rating:
1.0

I ordered a uhaul close to my home and was told one truck available . Uhaul emailed me and told me a smaller truck was all that was available and I had to pic it up 18 miles away. Uhaul now charges me 36 miles from when I picked it up and drove to my home and another 18 miles to return. That's a scam and social media complaints from other customers say the same thing. They order locally only to be told it's further away

Jason S. 
Rating:
1.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

It was all great. Ian, the proprietor of the location made everything a breeze. Cudos!

Donna M. 
Rating:
3.0

They were pretty good on understanding that we had a bad experience

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
4.0

We were not satisfied that we had to wait 50 minutes for service due to the door flying up so fast that the handle/door got stuck. That's 50 minutes that was wasted. Plus the 20 more it took for him to fix it. However, the guy who fixed it was very nice.

Holly N. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
4.0

Made and confirmed reservation for Cuba, NY however day before pickup was advised equipment would not be available at agreed location but at a location over 35miles away (1 way) This 70 mile of inconvenience was accepted as no other rental were. available. Partial reimbursement for cost should be considered?

David N. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

An outstanding experience....a smooth and efficient transaction from beginning to end.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

jolee M. 
Rating:
1.0

I rented a cargo van. Went 2 miles picked up 1 box returned truck, was not near Any structures they charged me a 150 dollar damage fee! I was told this place has done similar fraudulent charges. Do not rent from them and I will not use uhaul again. And willl spread the word.

brenda F. 
Rating:
1.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

The agents was friendly and knowledgeable. He is also a veteran, thank you for hiring those that serve this great nation.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

margrete S. 
Rating:
5.0

Customer did not leave a comment.

Beverly G. 
Rating:
3.0

Watch your billing! Website says 59c per mile, was billed 69c per mile! NOTHING on website says higher rates on weekends! $48 was put on hold for my account. I wad billed TWICE for a total of $101.37! For a 9' cargo van! Picked up at 10am, dropped off by 6pm. They took the $46 outta my account, but claimed a remaining balance of $16, which wasn't in my account for them to take, do they charged me an additional $30! My total comes to $46.49, which is within the $47 They put on hold in my bank account! $19.95 for the rental, $12.80 for the mileage (20 miles @ .59/mile) $10.00 for the insurance, and $3.74 for the tax! I will NEVER use Uhaul again! Oh, by the way, when I called a week ago to dispute it, they refunded me $11.00! $90 total for use of a van for a couple hours!

Tina S. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
4.0

The tires on the vehicle were not fit to be on bicycle! I know it was winter time, snowy conditions, but I would tell anyone I know NEVER rent a Uhaul in the winter. They are not fit to be on the road. You would think the company would be more concerned about customers safety, and that of their own vehicle.

corinna P. 
Rating:
4.0

Customer did not leave a comment.

BOB P. 
Rating:
1.0

This place charged me for gas and cleaning the next day. I took the uhaul to a car wash and cleaned it for about an hour and put extra gas, over the amount I was supposed to in it. I will never drop a uhaul off at this location again.

TYLER H. 
Rating:
5.0

L&L Auto Supply helped after I was placed in a difficult situation by Upstate Auto in Holland NY. A week before my move I reserved a Truck at Upstate & Rich assured one of was available 9/30. I did think it was unusual that he wrote my information down rather than enter it into the computer at his desk. When I arrived at the agreed to time, no U-Haul was available and of course there was no record of my reserving a vehicle. The person who was at Upstate, Crystal, was absolutely of no help. Sitting at the same desk and computer that Rich was at earlier she would not or could not search for another truck. As I passed by L&L auto I saw he had a Van. He was very helpful and my move was completed on time. I feel that Upstate Auto in Holland NY is a very poor representative of your company that I have occasionally used in the past. The people were rude, incompetent, and obviously totally computer illiterate. Again, I wish to express my gratitude & satisfaction with L&L for helping me last Saturday. Barry Mason 716-662-0459

berry M. 
Rating:
5.0

I have used this location before and would highly recommend them. Great customer service, efficient, polite and friendly. When you walk in they acknowledge you, even if they are busy with another customer. Kudos to them.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
3.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

LNL was amazing. Corporate needs to give a truck to this location in addition to a cargo van. I wanted a 26 foot vehicle and would have had to drive an hour. This is unacceptable and never used to be the case. LNL is a great resource, but Corporate is not fully utilizing this asset

mark S. 
No reviews have been submitted for this location.

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