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Customer Reviews for Lawsons Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place is auto repair with junk cars, cant enter building to conduct business due to auto transmission and other parts at door. No one there to receive vehicle. Waited over hourRoger P.
Very run down and dingy former gas station. Attendant had to be called to come with the truck a delay of 1/2 hour. He was courteous and efficient in completing the rental entries in the computer. Fuel was at 3/8 tank on departure. Truck had a out of balance vibration in the right front wheel but was drivable at 50 mph for the trip.Harry P.
Also very friendly and made dropping very easy and professionalDAVID W.
Customer did not leave a comment.JACOB H.
Friendly help, very simple return just parked the Uhaul dropped keys in box with invoice issued to me at the pickup location.Travis M.
The owner happened to be around when i pulledcin and he personally helped unhook the trailer. I was verry appreciative of his help. The self checkout was a little difficult because of phone service but the powner took care of me.marion G.
Customer did not leave a comment.Chris M.
Truck cab was dirtyBrenda R.
Shop should be open when hours say and equipment should be checked better.Michael N.
Overall the pickup location was fine. The person who helped me was friendly. I arrived a little early for my pickup time and they hadn't arrived yet but was there by my pickup time. The trailer itself was in good condition but it was dirty on the inside, dirt,sand, and pieces of paper, and even had metal scraps (bolts and nuts, a half broken open ended wrench, etc) sitting in the bed that I had to sweep out. Not a big deal but it was not in a "ready to go" condition.Thomas G.
Make sure the equipment is maintainedTakanobu T.
They were late the truck was filthy, damaged. The office was dirty the agent made me feel like we were a inconvenience. Truck was parked in the mud and he was offended that I asked him to bring the truck to the lot.Charles M.
The online and phone service was the worst. I am very disappointed in uhaul. There roadside assistance miss directed the repair team and cost me 5 hours of being stuck on the side of the road. Not sure i will ever use U-Haul again. The individual locations where great but when you need to deal with someone on the phone nationwide its miserable.Jeff P.
Customer did not leave a comment.Arthur A.
This is where I dropped off the trailer. The man just let me drop it on the side of the road and said I was good. No paperwork or receipt or anything. It was hours later before it was reported returnedJames T.
The cab of the truck was filthy and stunk, I rented the truck to travel from South Carolina to Massachusetts, I cleaned the cab with bleach and water to remove sticky substances and other unknown stuff. I am not a germafobe but have some standards. The gas tank had a estimated 5 miles remaining in the gas tank. I did not receive all of the items I had reserved for the move.Peter P.
Truck was filthy dirty inside and out. Look like whoever had it previously went mud divingDestiny J.
Make your website better and the 1-800-U-Haul number rings to a different company, not to U-HaulKenneth P.
Customer did not leave a comment.Tiffany J.
Customer did not leave a comment.Jeffery L.
Customer did not leave a comment.john W.
Customer did not leave a comment.TERRI B.
local man does right by peopleharvey P.
Very helpful staff. Helped us unhook the trailer. Don't recommend for truck drop-off because their key box is broken. If you do, rec taping a video and for sure syncing/sharing location at the time you drop off the truck. We dropped off a trailer later when staff was present - unsure if they marked it as returned or not bc we got a message almost 2 months later that the trailer had not been returned...JOHN Z.
Customer did not leave a comment.Steven S.
Lawson's key drop off box is broken. You have to check out online while at that location with your cell phone so you're not liable if key/vehicle is stolen.JOHN Z.
Customer did not leave a comment.Angela L.
The gentleman was nice at the pick up site but the tow dolly wasn't working and we ended up getting used. The recorded miles on the truck on the paper work were not what we had when we started driving the truck. I have pictures. 200 miles less the stated. The tow dolly pulled to the left. The gas was 1/4 not 3/4 like it was supposed to be. They gave me 2 extra days on the phone from 1800 uhaul but I was still charged an extra day even though I brought the truck back 2 days earlier. My paper work stated it was due morning of August 25th we returned it at 3 pm on August 23rd.Rachel I.
Customer did not leave a comment.George W.
Dirty, unkept location. Personnel dirty mechanics.Douglas E.
The location was not bad. The issue that I experienced was that they didn't have all the equipment that we needed onsite. We had to drive 7.7 miles to another location to pick up a dolly that we needed. Then when we arrived to the second location, they did not have a dolly either. So we were sent 23.6 miles to another location to pick up a dolly. After we picked up the dolly, we had to drive back 19.5 miles. This process took 3 hrs. We called to complain to customer service, the only thing they offered was a $50 credit. The total rental was $270. That was like a slap in the face. We did not have unlimited mileage, but customer service told us that they would provide us with unlimited mileage due to the fact that we had to drive to other locations. At the end of it all, we were charged an over mileage fee of $33. This is a terrible business operation. U-Haul needs to do better.Antione W.
Customer did not leave a comment.Valerie P.
I have used uhaul often, but this time was bad. The uhaul was infested with fire ants. When I notified the person in the office I would like a different truck he just spray some gas on them, and told me I was good to go. There were still so many ants and the truck was really dirty. I bought some bug spray and had to clean the truck myself, because I don't like to drive in filt. It took me an hour to clean. I would not recommend this location to others.ZEESHAN K.
Just like renting, everything went smoothly..franklin H.
Customer did not leave a comment.John L.
Very Clean truckRalph B A.
Customer did not leave a comment.jeane P.
Customer did not leave a comment.Robert H.
Was late and mad I call No paperwork call if you want an earfullguy C.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.jim W.
recalculate my rental and send me my refund!!!Mary B.
Customer did not leave a comment.Vicky P.
Owner not there waited at least 30 minutes for him to get back, then computer loading problems. Wasn't efficient in expecting me and I used express checkout.Susan M.
Customer did not leave a comment.Udella R.
Customer did not leave a comment.JOHN R.
Not applicable, due to off hours drop offJAMES H.
A small location but was very helpful.WILLIAM G.
Customer did not leave a comment.william R.
Derrell met us when we pulled in although after hours. Very friendly and pleasant.Bruce V.
Customer did not leave a comment.sandra E.
Drop off box not functional lot dirtycharles M.
This location is quite daunting and seems very unsafe but in spite of that the employees are extremely nice and personable.Robert R.
Littered with car parts. Had to move items/parts blocking key/contract box to get to it to insert key and paperwork.David B.
Customer did not leave a comment.Mildred O.
Customer did not leave a comment.Dean F.
Customer did not leave a comment.James S.
Keep up the good work.Arnold D.
Customer did not leave a comment.Dianna L.
Customer did not leave a comment.Kelther W.
Nice friendly operation. Want to do more business with them.thomas H.
They first have me a location 40 miles from my home. They would make a mile adjustment nut not a cost adjustment. That was not acceptable. Penske did both for me at another time. Then I got a dealer closer to home but he did not want to allow me to pick it up until 7:30 PM the schedueled day. Not acceptable and the phone contact for that dealer was clueless. They found me a dealer a little further away who had to have me pick up the truck a day early .That was okay and he gave me an extra day in the contract. That was acceptable. I was given the number for the regional scheduling office but it wasn't the right number and no one answered. The last person I spoke with at your 800 number was rude and did not want to help. I had to be very insistent to get any help. I must have wasted 2 hours on the phone with multiple phone calls to secure the truck. I was supposed to get a call from the regional office the day before the reservation. That never happened. The poorest customer service I have ever received. The drop off location dealer was wonderful.Peter D.
Customer did not leave a comment.David B.
Customer did not leave a comment.Farrell B.
Customer did not leave a comment.Jack E.
Excellent serviceSAM S.
Filthy old Garage..nasty.DAVID L.
Customer did not leave a comment.AMIEE B.
Customer did not leave a comment.Pat J.
Customer did not leave a comment.ARNOLD D.
It would be great if they had more trucks. Overall the service was great.DELPHINE H.
No changes, good customer service.raymond C.
Customer did not leave a comment.GLENDA C.
The equipment did not work on my vehicle and the clerk would not give me a refund. That is not the correct way to do business.MICHAEL E.
Customer did not leave a comment.LUE S.
Customer did not leave a comment.SUSAN C.
Nothing. Turn-in was quick, effortless, courtious and Professional. Robert E. Marshall, Sr. Command Sergeant Major U. S. Army (Retired)ROBERT M.
problem was with James rental on highway 260 in manning SC. Twice I tried to rent from them and both time had problems with the women who knew nothing about computers or U-Haul rentals.GILLES G.
Have the correct phone number for this location in your system.JOE S.
Customer did not leave a comment.RACHEL F.
Customer did not leave a comment.Marion N.
Customer did not leave a comment.SUSAN C.
Your agent at this location was very helpful and friendly. It was a good experience.WILLIAM V.
Drop Lawson's service center it is a disgrace to U-HaulCHARLES W.
the owner operator was very helpful. He checked my hitch and all of my vehicles equipment for safety. we will return in the future for rentals and would highly recomend this location to others.MICHAEL P.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.JOE B.
Customer did not leave a comment.John C.
Was diverted 28 miles away from my desired pickup city, then charged for the extra miles I had to drive to get the dang truck. Not cool.JONATHAN H.
This is an old, dirty gas station.SID S.
Customer did not leave a comment.Carol H.
Give the next customer a truck that gets more than 150 miles per 40 gallons of gas. All uhal did was rip me off. What should have took less than 2 tanks of gas made me use more than 4 tanks.plus had to fight for 2 hours for them to honor there quote.recommed use someone else. U haul contact me would love to talk. Jason d.JASON D.
Customer did not leave a comment.johnnie L.
Customer did not leave a comment.DIANE S.
Customer did not leave a comment.TERRI G.
Customer did not leave a comment.De Etra A.
Customer did not leave a comment.Gregory H.
Thank you!CATHY S.
Everything was the best situation I could have wanted. The people were very helpful. I will go there for any rental I might need in the future. ThanksEvelyn S.