I don’t think it’s to much to ask to simply have the truck filled with gas prior to your customers renting them. My rental was sitting on just about empty and I actually had to put gas in it before I could even start driving it and another issue I had in the rental process was my reservation I made prior to picking up my truck. I was called several times after my reservation that they didn’t have the rental in the location that your app stated you had it in and therefore I had to go to different locations continuously just to be told it wasn’t there and they that I needed to make sure I picked it up elsewhere. This is honestly ridiculous. The app should specify more where the trucks actually are or at least have someone update your systems so your not sending your customers on egg hunts.
Josh J
Customer Reviews for Legacy Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keys were not in lock box just sitting in truck when I got there. Truck is just older and you can tell not inspected between customers.
Amelia LThe app that was used to check out the truck was not functioning well and the location was not helpful. I needed to call the main customer service line for help. The inside of the truck had some trash in it that I cleaned myself so I would not be charged since there was no way of showing it was not me. The truck was also 20 miles until empty so I had to fill up before I could go anywhere.
Joshua SI ordered my truck close to where i lived but sent to a place that was 49 miles away so i was charged for miles that i wasn’t planning on having to drive and thats not fair. Never again will i recommend Uhaul to anyone. Robbery!!!!!
ingrid mEverything went perfect like it was supposed to, and every person that I dealt with was very professional and efficient.
Jazz HWe were disappointed when our pick up/drop off location was changed. We picked a location close to us to keep down the mileage. We were always going to have about 45 miles, but the new location was an extra 7 miles out of our way each way. For a daily rental where miles are money this is upsetting. We were offered a discount for the miles, so that was nice, but we lost about 40 minutes of our rental time to driving back and forth to the new location. People choose pick up locations for a reason, convenience, my last two rentals have had the location changed and pushed farther away.
James B