Location staff was not on-site for rental pickup. Had to wait more than 30 minutes to complete pickup. U-Haul Corp promised a $50.00 rental guarantee for late pickup. The site manager shows up very unprofessionally & says.. “You need something?!” Then tries to place a hold amount for greater than the online booking amount was! Fast forward to 7 days later when trying to return the trailer.. Still no one onsite. No direction, no communication . Rental location listed as Legacy Garage. It’s a bogus location. No “garage” no business front & looks as if it’s being operated out of an old motel/efficiency apartment unit; operating as a business!
Robert M
Legacy Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, TN 37323
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Customer Reviews
- 2.5 Average Customer Rating
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I don’t think it’s to much to ask to simply have the truck filled with gas prior to your customers renting them. My rental was sitting on just about empty and I actually had to put gas in it before I could even start driving it and another issue I had in the rental process was my reservation I made prior to picking up my truck. I was called several times after my reservation that they didn’t have the rental in the location that your app stated you had it in and therefore I had to go to different locations continuously just to be told it wasn’t there and they that I needed to make sure I picked it up elsewhere. This is honestly ridiculous. The app should specify more where the trucks actually are or at least have someone update your systems so your not sending your customers on egg hunts.
Josh JKeys were not in lock box just sitting in truck when I got there. Truck is just older and you can tell not inspected between customers.
Amelia LThe app that was used to check out the truck was not functioning well and the location was not helpful. I needed to call the main customer service line for help. The inside of the truck had some trash in it that I cleaned myself so I would not be charged since there was no way of showing it was not me. The truck was also 20 miles until empty so I had to fill up before I could go anywhere.
Joshua SI ordered my truck close to where i lived but sent to a place that was 49 miles away so i was charged for miles that i wasn’t planning on having to drive and thats not fair. Never again will i recommend Uhaul to anyone. Robbery!!!!!
ingrid m