Customer Reviews for Liberty Street Grocery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty Street Grocery

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Anthony H. on

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Great people great service Thank you!!

CHARLES F. on

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Lindsay L. on

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james J. on

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Sara Y. on

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elizabeth N. on

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An all in one location for a lot of things-no clearly identified place inside the store for u haul business.

CB O. on

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Excellent, above and beyond.

Christine K. on

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have the truck tank full of gas

bobby C. on

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Christopher C. on

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Barry G. on

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Perfect!

Andrea R. on

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A lot going on at one location. But the lady was extremely helpful and friendly

Gage T. on

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Our entire experience with uhaul was bullshit

Tim H. on

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The dispatcher to this location had messed up my reservation and ended almost having to cancel the move. Turns out, they had canceled my reservation and the national UHaul customer service was no help at all. All said, the UHaul operators at the Liberty Street Grocery went above and beyond to rectify the issues where the national and regional people failed. I almost had to cancel my move, but the people at the store were able to get me a truck. I would recommend them to anyone just for their customer service.

Erika B. on

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The customer service was good, and the lady who checked us in was friendly and accommodating, but the location itself was sort of run down. The blankets they gave us were apparently infested with spiders (or else the spiders had a nest on the truck). We saw at least four or five of them (same kind) while unloading, and I found another in my new apartment. Who knows how many more I will find in the next few days. The equipment just did not seem terribly clean.

Dennis C. on

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Savannah W. on

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Michael H. on

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Veronica A. on

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Latoya N. on

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This wasnt the location and it took me 3 hrs to do what i needed to do.

Aminah S. on

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Brandon C. on

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Kimberly Y. on

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I had a $16 fraudulent charge from this location on top of my $82 rental fee. Very disappointed and will not return as a customer.

James C. on

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I had to unhook the trailer myself. When making the reservation I selected Home Depot to return it since i know where its located. Some rude employee called me on Monday to say i needed to return it somewhere else. She never offered to rext me the location or email. Just said pleaae don’t return to Home Depot. Poor customer service since i was driving when she called.

christopher S. on

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phenice P. on

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Leroy R. on

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trailers will not take a 2" ball

jOE L. on

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Grant V. on

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Sales person was very unprofessional wasnt trained properly. Ran my credit card twice and swore it was declined. When i checked my acct money was taken out aswell as us paying cash. Meaning i paid double. Tried to call the main number i recieved from the sales person 336 894 3464 and 336899 7969 Scott Lambeth and never got a hold of anyone.. Also we reserved a hand truck and never got it. What you can do for me to make it better is refund me that extra payment. Will never use this place again or recommend it to anyone.

Roy M. on

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1.) repair the transmission on the truck I used. So I can get better gas mileage 2.) I had to travel 25 miles outside of town to get the truck, when you are charging me by the mile? 3.) Take 25 miles off of my bill.

Kiana S. on

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Robert D. on

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Bryan L. on

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James M. on

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Clerk not properly trained.

James M. on

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This location functions better than expected, keep doing what you're doing.

lycrecia S. on

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Make sure you put your own gas back in the U-Haul. I was charged $8.50 for gas for no reason at all. The guy claimed the needle had to be past the full line and not on it. Bullshit. I’ll never rent from this location again. Even if it needed to be past the full line, almost $10 wouldn’t have fit in that 10” truck. Then before he gave me my receipt, he said gas was only like $2, as if l wouldn’t look at my receipt.

Karl B. on

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I had to supply pin to fix lift handle on auto transport. Also the owner of facility was not knowledgeable of how the equipment worked.

Tamil R. on

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Everything’s fine

SONYA M. on

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Justin D. on

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I was charged an extra $60

frank M. on

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Renting was easy and quick

Mark M. on

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Edna W. on

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Commie M. on

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Too far away from my original rental locztion. Trailer had a lock still had on it that the uhaul provider told me I could have removed myself. I did.

Joe E. on

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Have a minimum standard of cleanliness for drop off locations. After spending all day unloading into a storage unit my wife needed a rest room, even though this location was a gas station / convenience store they had no rest rooms. Once the clerk started my transaction, he would suspend working on finishing my rental closeout to help other convenience stores customers even though there was another clerk handling convenience store customers.

Zachary C. on

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I was charged too much for the rental. I was quoted 367.00 but charged 435.13.....

Marion M. on

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Fast drop off no issues, other than the loaction

john S. on

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nice store but renting is way to exspensive.

LaShonda C. on

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I was charged an extra $7 for gas. I was cheated because my gas hand was where it began and even he paperwork they gave said that. I will never use uhaul again

jessica W. on

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Terrence C. on

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Nancy C. on

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When we dropped off the rental it had slightly over a 1/4 tank of gas. I was charged 47.29 for them to fill it up to 1/4 of a tank. This is fraudulent.

Elijah B W. on

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larry P. on

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