Customer Reviews for Liberty Street Grocery
(U-Haul Neighborhood Dealer)

125 reviews

4820 Old Rural Hall Rd   Winston-Salem, NC 27105

(336) 788-6685

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(336) 788-6685

4820 Old Rural Hall Rd
Winston-Salem, NC 27105

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

the trailer had two different tires

Matthew C. 
Rating:
5.0

Excellent customer service

Timothy V. 
Rating:
5.0

I've actually only used actual Uhaul stores to rent trucks from because I was scared of shady retailers at gas stations etc. The uhaul at the Valero was hands down the best experience I have ever had with Uhaul. The lady ( I so wish I had gotten their names)who we picked up the truck from was professional and so warm and friendly. The gentleman who called to make sure our trucks return time was correct was also helpful and kind. It was so easy to book online them pick up and drop off. They had so many supplies that we were finished packing and moving early! Pay for the dollies they are so worth it. Get the appliance dolly and you'll thank your back later!

Jessica J. 
Rating:
5.0

Just keep things running as usual everything was easy going

Robin E. 
Rating:
5.0

N/A

Durrell B. 
Rating:
3.0

It wasn't my original requested location but it was closer to my home and my mileage was less. For some reason, my online checkin wasn't working so I actually had to go inside the store.

Kelena B. 
Rating:
3.0

Customer did not leave a comment.

Warren W. 
Rating:
3.0

Customer did not leave a comment.

Sharlee H. 
Rating:
3.0

The staff were excellent! The truck was clean and ran well.

Rachel S. 
Rating:
5.0

Great

CURTIS T. 
Rating:
3.0

Associate was excellent.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Dorisa J. 
Rating:
4.0

Customer did not leave a comment.

SHAN C. 
Rating:
1.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

The truck cargo area was not clean and some of the moving pads requested were soiled and could not be used.

robyn K. 
Rating:
4.0

Customer did not leave a comment.

Derien G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

GWYN H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

None

Bouke M. 
Rating:
5.0

Ive rented many Uhauls over the years, this was the smoothest and best yet. The assistance from the store in getting it connected and verifying lights was awesome. 10/10!

jeffrey C. 
Rating:
3.0

The previous customer must have been moving through a mud field. Cab and box were not cleaned.

JAMES W. 
Rating:
5.0

The person working was extremely helpful and kind. Everything was explained well and clearly. I was very pleased. 😊

ROBERT F. 
Rating:
5.0

Good service/check in and out process.

Manuel M. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Kristina N. 
Rating:
5.0

Not one thing. I was extremely impressed by the customer service of the staff with me and other customers who came into the store. I will continue to support this business because it is needed in the community!

JOHNNY G. 
Rating:
5.0

Please note I have no issues with where i picked up or dropped off, Both places where great people to work with.....I do want to pass along that I was delayed basically a half of day because the first rental took place on Saturday at 2:30 pm the vehicle i was given i had to return not even a mile into my drive because i thought the front end axles were going to fall off, I definitely was not going to drive this truck 260 miles loaded. The person in Walkertown NC was very nice when i returned but didn't have any more 26' trucks so he set me up another request. After waiting an hour for some one to text me about another truck I called called 1-336-802-1776 at 4:21pm, please not i had movers lined up to load a storage bend so i needed a truck. The person that answered the call stated she couldn't find any trucks that would have to drive to Thurman NC which is about 2 hours away or Durham NC which was about 2hours away. I told her this was would not work I needed to get a local truck in the Triad area. She placed me on hold so a few minutes later she comes back and starts talking and cursing say the F... word which I thinks she thought she was talking to someone else like a friend, I said Miss your i think you pickup on the wrong hold button and she quickly place me on hold again....after 26 minutes later She determined no trucks were available till Sunday morning,,,..remember that now I had to send my loaders home because i couldn't get a truck until Sunday morning which has now thrown me back a half of day loading and pay to the loaders for there time to stand around while trying to find a truck. I must say I was VERY FRUSTRATED with the way this was handled .

Danny F. 
Rating:
3.0

Customer did not leave a comment.

JACQUES B. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
2.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Attendant was very prompt in checking in the truck. Did a good review of truck, mileage, etc. Check-in was completed very quickly and courte

JOHNWAYNE C. 
Rating:
3.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
2.0

The uhaul was barely drivable, the brakes and power steering were in terrible condition & made it very difficult to drive.

Saade S. 
Rating:
5.0

Customer did not leave a comment.

Wyteria G. 
Rating:
4.0

Customer did not leave a comment.

Wayne C. 
Rating:
4.0

the first truck i was given had no brakes, a huge chunk taken out of one tire and barely moved when pressing the gas, i had to g back to the location and get a different truck, the process was a huge inconvenience and pit me two hours behind on my moving process, i ended up having to extend my rental an extra day, because my help was not available by the time i got to my moving location, which was NOT in my budget and made the moving process much more stressful and longer than expected, i am a heart patient and this was not only a huge inconvenience but a strain on my heart, body and overall health...getting in touch with customer service is a huge pain (over 30 minutes on hold each time) i have rented with uhaul in the past and never had so may issues as this time. overall i am not satisfied and will probably never use this service again when needed a moving truck. the trucks are very poorly maintained and difficult to drive in their condition.

rebecca V. 
Rating:
5.0

Customer did not leave a comment.

ION S. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

truck ran great

TIMOTHY W. 
Rating:
3.0

Personnel could be better versed on the equipment. Cleaner location.

HOPE P. 
Rating:
4.0

Customer did not leave a comment.

Denasha L. 
Rating:
3.0

Limited parking. John was very helpful

Phillip L. 
Rating:
2.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Call ahead so they can be prepared on your arrival. A courtesy & good idea for any site. Personnel was very helpful. Thank you.

Robert B. 
Rating:
4.0

Have more space to navigate with the larger vehicles

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

jessup E. 
Rating:
5.0

Great help with the checkout and unhooking. So glad they have extended hours on the weekend.

Dana G. 
Rating:
5.0

Nice people to deal with. Quick check in. When I forgot part of my order they called to let me know. Would use them again.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY P. 
Rating:
5.0

All good at drop off. I told the rep of the problem with the truck wobble issue

Randy W. 
Rating:
5.0

They had great customer services

Kathy G. 
Rating:
4.0

Customer did not leave a comment.

Randell M. 
Rating:
4.0

The individual location was great. My only issue was when I was dropping off the “app” tried to charge me for two days when I returned before the first day was complete. Throughout this the establishment was helpful and understanding.

sheri-lyn R. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
3.0

travel distance for pick up was too far. later pick up time than requested making the move timeframes difficult

Richard H. 
Rating:
3.0

Customer did not leave a comment.

Louis E. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

The staff was very helpful at this location and knew what to do when there was a hiccup in the process but not on their part. It went smoothly on pick up & return. Can't say the same for other places in the same local area.

Al S. 
Rating:
4.0

Customer did not leave a comment.

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

I live in this area but did not realize this location rented UHaul products. I was very pleased with my experience

ANTHONY B. 
Rating:
1.0

A mess, no place to park vehicle

Andrea M. 
Rating:
5.0

The people I dealt with were knowledgable, answered my questions thoroughly and were very quick to provide us with the receipt and send our email too.

Steven O. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Well there was a computer issue when I got that made getting the reservation done a little longer than expected. And when the person trying to get my reservation done couldn't get any help when she tried to call someone.

clifford W. 
Rating:
1.0

Was here for over 40 minutes just waiting. This is also a Valero gas station and their were a moderate amount of customers. Personnel frequently did not acknowledge customers. When I finally got to the counter, the person at the checkout counter rolled her eyes and groaned when I explained that I was dropping off a UHAUL. She then went to get another employee in a back room. She stated that he would "be right out to help you." Granted, I do not know the circumstances as to what the other employee was doing, but I waited about 15 minutes for the other employee to come out and acknowledge us. He seemed to be confused that we were dropping off a UHAUL. He then proceeded to help the one other employee ring up other gas station customer's purchases. There is so much more I could list, but I really don't want to waste anymore time on this whole UHAUL experience. Left this drop-off point with a headache and tense muscles due to the frustrating experience and heavy smell of incense in the gas station.

Kristi L. 
Rating:
5.0

Great people great service Thank you!!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
3.0

Customer did not leave a comment.

Lindsay L. 
Rating:
3.0

Customer did not leave a comment.

james J. 
Rating:
3.0

Customer did not leave a comment.

Sara Y. 
Rating:
2.0

An all in one location for a lot of things-no clearly identified place inside the store for u haul business.

elizabeth N. 
Rating:
5.0

Excellent, above and beyond.

CB O. 
Rating:
3.0

have the truck tank full of gas

Christine K. 
Rating:
5.0

Customer did not leave a comment.

bobby C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Perfect!

Barry G. 
Rating:
5.0

A lot going on at one location. But the lady was extremely helpful and friendly

Andrea R. 
Rating:
1.0

Our entire experience with uhaul was bullshit

Gage T. 
Rating:
3.0

The dispatcher to this location had messed up my reservation and ended almost having to cancel the move. Turns out, they had canceled my reservation and the national UHaul customer service was no help at all. All said, the UHaul operators at the Liberty Street Grocery went above and beyond to rectify the issues where the national and regional people failed. I almost had to cancel my move, but the people at the store were able to get me a truck. I would recommend them to anyone just for their customer service.

Tim H. 
Rating:
3.0

The customer service was good, and the lady who checked us in was friendly and accommodating, but the location itself was sort of run down. The blankets they gave us were apparently infested with spiders (or else the spiders had a nest on the truck). We saw at least four or five of them (same kind) while unloading, and I found another in my new apartment. Who knows how many more I will find in the next few days. The equipment just did not seem terribly clean.

Erika B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Savannah W. 
Rating:
2.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

This wasnt the location and it took me 3 hrs to do what i needed to do.

Latoya N. 
Rating:
3.0

Customer did not leave a comment.

Aminah S. 
Rating:
3.0

Customer did not leave a comment.

Brandon C. 
Rating:
1.0

I had a $16 fraudulent charge from this location on top of my $82 rental fee. Very disappointed and will not return as a customer.

Kimberly Y. 
Rating:
3.0

I had to unhook the trailer myself. When making the reservation I selected Home Depot to return it since i know where its located. Some rude employee called me on Monday to say i needed to return it somewhere else. She never offered to rext me the location or email. Just said pleaae don't return to Home Depot. Poor customer service since i was driving when she called.

James C. 
Rating:
4.0

Customer did not leave a comment.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

phenice P. 
Rating:
3.0

trailers will not take a 2" ball

Leroy R. 
Rating:
2.0

Customer did not leave a comment.

jOE L. 
Rating:
1.0

Sales person was very unprofessional wasnt trained properly. Ran my credit card twice and swore it was declined. When i checked my acct money was taken out aswell as us paying cash. Meaning i paid double. Tried to call the main number i recieved from the sales person 336 894 3464 and 336899 7969 Scott Lambeth and never got a hold of anyone.. Also we reserved a hand truck and never got it. What you can do for me to make it better is refund me that extra payment. Will never use this place again or recommend it to anyone.

Grant V. 
No reviews have been submitted for this location.

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