Customer Reviews for Life Storage
(U-Haul Neighborhood Dealer)

82 reviews

5311A Bush River Rd   Columbia, SC 29212

(803) 732-3901

Location Hours

  • Mon-Tue: 9:30 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 732-3901

5311A Bush River Rd
Columbia, SC 29212

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dustin P. 
Rating:
5.0

Outstanding experience! Extremely helpful a friendly!

Ursula M. 
Rating:
5.0

The truck was a bit dirty on the inside. A good vacuum and wipe down after each customer would be helpful. The lady who checked me in was very nice and friendly! She is an asset to your team and should be congratulated on a job well done :)

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

N/A

KATELYN M. 
Rating:
5.0

Place hand sanitizer on the vehicle. Thanks.

Young K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The automated pickup was lengthy and tedius. It could have been handled by the person who we spoke with whe we started the pickup process.

Carroll "Chuck" P. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Everything was perfect.

Claude Ray D. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
5.0

Met Aaron on 3-6-19, great guy! Had to use his location to rent a trailer after having a bad experience at the Orchard Drive, West Columbia U'Haul location. Aaron runs a neighborhood location and was a huge help as I had a load of plants that were to be delivered to Charleston the following day. Thanks Aaron and I'll see you the next time I need a rental!

Dan C. 
Rating:
5.0

Customer did not leave a comment.

demetease M. 
Rating:
4.0

Trailer leaked badly in the rain; all of my things got wet.

Paul F. 
Rating:
5.0

I chose a location for the pick up which I went to only to be told, they don't have my equipment and I have to go to another location for my pick up. But, overall everything was great

victor O. 
Rating:
4.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

No interaction with staff. After hours drop off.

Justin U. 
Rating:
4.0

Customer did not leave a comment.

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer service was excellent!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Y. 
Rating:
2.0

I reserved the car carrier for 1, when the rep called me to confirm they said 4. I explained I needed to be in GA by 4 & I would be there between noon and 1. I was told this location closed from 1-2. I rushed and got there a little after 11 and there was a sign they would be back at 12:20. I was on a time crunch, called U-Haul because when you are told they are closed from 1-2 and show up a little after 11 I would expect them to be open. I had to wait another hour for the attendant to return. This is not how a business should be run. I filed a complaint with U-haul

Cheryl W. 
Rating:
5.0

Awesome and very helpful staff

Joanne D. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Renada J. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

Marvelous customer service.

Timothy H. 
Rating:
2.0

This location was 15 miles from the location wanted, West Columbia location had 2 car dollys as I drove past. Personal at pick up location not friendly at all.

Douglas J. 
Rating:
5.0

The main UHaul lady was nice , but gave us the wrong info. When we went to pick the trailer at the location we were told to go to, they didn't have our reservation. When we go to Lifr Storage , they were very knowledgeable and got us fixed up.

Bartlett T. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very helpful, hard working, excellent

james D. 
Rating:
3.0

Customer did not leave a comment.

Jasper V. 
Rating:
4.0

The agent was very nice kept her cool when dealing with unhelpful customer service due to the computer freezing. Took some time to pick up our truck due to this . She was very kind and professional.

debbie G. 
Rating:
5.0

Customer did not leave a comment.

Patsy M. 
Rating:
4.0

Customer did not leave a comment.

BETTY G. 
Rating:
5.0

Experience was perfect! Loved having a new 10' truck as well.

Edward F. 
Rating:
3.0

Customer did not leave a comment.

Charles r S. 
Rating:
5.0

I will most definitely recommend this facility and location to friends and family. The young lady who assisted me was very friendly and efficient. The truck was very clean on the inside and outside. Thank you for your assistance.

Thelma B. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
1.0

The UHaul (apparently) has a crack in the windshield that we DID NOT SEE and DID NOT CAUSE. The location we got the truck from did not do a walk through with us so we had no way of knowing about the crack. Associate Janine was very rude to my mother who drove the truck and we will not be using UHaul again. This is completely irresponsible.

Jusme L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

KATHLYN K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO J. 
Rating:
5.0

This is the model for non-UHaul stores! Office manager (?) was more than helpful when I turned the rental in, even calculating fuel charge and recommending a gas station for me. I will probably moving again in the next year, and I will definitely use this location to rent the truck!

Erin G. 
Rating:
5.0

Check in was a breeze. Excellent service.

JIM L. 
Rating:
5.0

Customer did not leave a comment.

stan W. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

No improvement needed the young lady that waited on me was knowledgeable and very pleasant

Roger H. 
Rating:
5.0

Truck was clean but seemed to run roughly.

Bob A. 
Rating:
5.0

Not a thing. Location was very clean. Attendant was very personable and helpful. Pleasant experience.

Max B. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

UMUT B. 
Rating:
5.0

Customer did not leave a comment.

arthur L. 
Rating:
5.0

Customer did not leave a comment.

morris I. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Very easy.

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

robyn B. 
Rating:
5.0

Service was awesome very friendly and respectful reps Thank u again

pierre T. 
Rating:
5.0

My experience was good enough that I don't think it could be improved upon. The service was great and the price was fair. What more could I ask for?

JAMES W. 
Rating:
5.0

The lady who checked us out was very friendly and helpful . We would use them again if needed.

William H. 
Rating:
5.0

The representatives were very knowledgeable and extremely helpful. Pleasant and easy transaction !!

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

THAO T. 
Rating:
4.0

She was nice and helpful

dale K. 
Rating:
5.0

The lady that processed my rental return was superb in every way! She could not have been more helpful and kind. I had problems with the truck pick up at another location that she helped me with. She was very professional and Woman I am very thankful for her assistance.

Coleen P. 
Rating:
5.0

Very helpful & understanding about all issues that occurred with our pick up & the wrong amount of days rented. Also, they offered to help report all issues in regards to our experience.

YOLANDA C. 
Rating:
5.0

Customer did not leave a comment.

DEREK S. 
Rating:
5.0

Very nice location and service.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Customer did not leave a comment.

Norvell P. 
Rating:
5.0

Customer did not leave a comment.

Stan S. 
Rating:
5.0

Equipment was not what was reserved.

ryan C. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Lady was very helpful, easy pickup and easy drop off.

RYAN F. 
Rating:
1.0

Hire will train people clean the place up don't want to smell urine and alcohol have trust worry people don't like be in cheat out my money

Yekeemo P. 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
No reviews have been submitted for this location.

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