Customer Reviews for Lots Shop
(U-Haul Neighborhood Dealer)

702 reviews

2950 Kennedy Rd   Scarborough, ON M1V1T1
(Kennedy/Finch)

(416) 321-1663

Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(416) 321-1663

2950 Kennedy Rd
Scarborough, ON M1V1T1
(Kennedy/Finch)

Services at this Location:

Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service! Well prepared. Lots of vehicles.

Peter O K. 
Rating:
2.0

The person I had dealt with did not want to help uhaul customers. It is in a convinance store and every time she had a customer come in she stopped helping me and help them. This was a very busy store she did this 10 times. If I did not need the uhaul I would have gone canceled and went with a different company

James J. 
Rating:
4.0

Customer did not leave a comment.

DHARSHINI S. 
Rating:
5.0

Customer did not leave a comment.

Adnan H. 
Rating:
5.0

Uhaul corporate was incredibly unorganized. I had my reservation change without notification. After this, I changed my reservation via the website. After calling in to confirm it was brought to my attention I could not change the reservation online without a uhaul corporate rep/calling in. Finally after making the change I was called to say the location did not have mobile check in so that I could get my rental vehicle before the allocation opened. Will not use or recommend Uhaul in the future.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

YIGUO W. 
Rating:
5.0

Tried to use the 'check in with a phone' option. Could not do it because my driver's license is past the expiry date. Now, in Ontario, expired licenses are still valid - renewal centres are not processing renewals until after covid. Thankfully the staff at the rental location was able to help me out because the chat agent was no help at all. I can't be the first customer to be in this situation - you should have some type of process In place to deal with it. https://www.ontario.ca/page/serviceontario-covid-19-coronavirus-response#section-1

ALAN B. 
Rating:
5.0

good service and friendly smile.

peter K. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

I was supposed to get a discounted price, due to location changes by U-Haul, but didn't see in on the bill. this wasn't expected by U-Haul

Chaithanya P. 
Rating:
2.0

Book the van 3 to 4 days ago before pick up the van, but recieved a call from the store 1 day before the car pick up at 5pm(and they close at 7pm) saying that car cant be pick up that early even tho I clicked mobile pick up. Asked for any solution but they said they can only let me pick up when they open. I would have book another car at other location if they call me earlier. I have to get off work earlier and pick up the car key after we ended the conversation within that 2 hours since they are closing at 7pm. And I also need to return the car within 24 hours which I dont think that was my fault booking it eariler.

ho fun L. 
Rating:
5.0

Customer did not leave a comment.

Dong L. 
Rating:
5.0

Customer did not leave a comment.

Mario Augusto M. 
Rating:
3.0

Customer did not leave a comment.

WAHEED K. 
Rating:
5.0

The first location was as helpful as they could be, they had the truck but the previous renter did not return the keys. I had to drive further out to get the truck in the size I wanted. The first location did their best but were unable to retrieve the keys.

NURANNABILDOUGUN M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Ma D. 
Rating:
3.0

The lady at Uhaul head office who called me ths day after I made my reservation screwed me up by changing my reservation without saying anything. If you look at my original reservation it was for 24hrs. It was from 4:30pm Friday to 4:30pm Saturday and on the internet it said the truck was available. The lady who called me a day later said I would have to get the truck at a different location but that the reservation was still good. Then without telling me, she proceeded to change my reservation so that it was for 12hrs only and I would have to return the truck at 4:30 in the morning. When I went to pick up the truck is when I found out about this and I was very upset. The person at the rental location said I could have the truck until lunch, but someone else needed the truck by 1:30pm. So, because of the change made, it caused me a lot of stress and I had to get extra help and work extra hard to finish my move by lunch.

Paul A. 
Rating:
5.0

Thank you Frank for your kindness and flexibility! :)

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Maria U. 
Rating:
2.0

I did the reservation and check in online, also upload all my documents at the day before I need the truck. But when I go to the store, they told me they can't find my reservation and just give me the phone number to call Uhaul. After one and half hour waiting at then phone, someone finally pick up the phone and they told me I picked up the truck already, but I never pick it up. After another half hour Uhaul found out what is going on and asked me to go back to the store talk to them. Then the guy told me said that is their mistake. AND I order the 15 feet truck, they only have the 10 feet truck for me, so I had to run twice between two houses moving. They totally wasting me and my friends two hours waiting and driving time and gas and more kilometers at the rental.

juntao Z. 
Rating:
5.0

The Lots Shop owner explained everything clearly. When I had further questions later (e.g., where is the emergency light in the truck, how to open the back door), not only did he explain, he took the trouble to show it to me. The vehicle was clean and worked as expected. I've bookmarked this spot so when I need to rent UHaul again, I'll be coming here.

Thanesh R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin Thomas T. 
Rating:
4.0

Customer did not leave a comment.

darryl H. 
Rating:
5.0

Customer did not leave a comment.

chandanpreet S. 
Rating:
5.0

Customer did not leave a comment.

Araba M. 
Rating:
5.0

Customer did not leave a comment.

zhijian L. 
Rating:
5.0

Customer did not leave a comment.

VickiLynn C. 
Rating:
4.0

Customer did not leave a comment.

Viraj M. 
Rating:
4.0

Customer did not leave a comment.

Pan H. 
Rating:
5.0

Customer did not leave a comment.

Smit P. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

yuantingBecky Z. 
Rating:
5.0

Customer did not leave a comment.

Noaman A. 
Rating:
5.0

Great service. Would use this location again.

Marie A. 
Rating:
5.0

Customer did not leave a comment.

Youcef S. 
Rating:
5.0

Keep up the good work

Benson L. 
Rating:
5.0

Customer did not leave a comment.

Youcef S. 
Rating:
5.0

Customer did not leave a comment.

Youcef S. 
Rating:
5.0

Customer did not leave a comment.

Mary Angelyn M. 
Rating:
5.0

GOOD dealer. Is there a box there for 24/7 pick up?

TERENCEJOSEPH C. 
Rating:
5.0

Had a little problem, but got resolved perfectly

xinyu X. 
Rating:
4.0

Customer did not leave a comment.

CECILE L. 
Rating:
5.0

Customer did not leave a comment.

Zhiyong H. 
Rating:
5.0

Great Service. The van I rented was very clean and in good condition. I will definitely rent a UHaul at this location again for any moving needs. Great job Lots Shop

Robert F. 
Rating:
3.0

Hi, the uhaul truck I rented last week had some serious issue with he Transmission I was able to drive but the vehicle was reving alot and could not drive pass 80kmh on the highway and it was very loud reving sound. please have a look into it before renting it out anyone else. I had excellent customer service and clean truck from the location will recommend it anyone Thank you

Piratheep P. 
Rating:
1.0

I rented car when l backed car she said you have to pay $57 With tax and everything l also calculated it was wright but yesterday l found in my cerdit she charged me $73 l went to shop but it was closed

HASHEM T. 
Rating:
5.0

Customer did not leave a comment.

Harpreet Singh V. 
Rating:
5.0

Customer did not leave a comment.

Jiang W. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
5.0

Great experience.

Jiang W. 
Rating:
5.0

I have been renting from you many times last two months from different places But this location is the best

Youcef S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH L. 
Rating:
5.0

Fix the online check in process. It doesn't work. Luckily there shop owner was there to assist.

John T. 
Rating:
5.0

Customer did not leave a comment.

Karthikeyan K. 
Rating:
5.0

Customer did not leave a comment.

Youcef S. 
Rating:
4.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Good and friendly

han chi Z. 
Rating:
5.0

Customer did not leave a comment.

David Ke Xiang Y. 
Rating:
5.0

The gentleman at this location made up for the horrible customer service I received from uhauls main customer service department/phone line.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

David Ke Xiang Y. 
Rating:
5.0

Customer did not leave a comment.

han chi chi Z. 
Rating:
5.0

Excellent service from Lots. The back of the cube van smelled like the previous user had been carrying livestock. The Lots agent had done his best to air it out and make sure it was clean. Good experience.

Don P. 
Rating:
5.0

Customer did not leave a comment.

Stuart John P. 
Rating:
5.0

Customer did not leave a comment.

Terence C. 
Rating:
5.0

Good dealer-god truck. Can you do early (phone) pick up here?

Terence C. 
Rating:
5.0

Service was great! Person who we dealt with was nice and informative. He was very pleasant to deal with and the process was seamless.

Jason Kai-Chi L. 
Rating:
5.0

Customer did not leave a comment.

shi L. 
Rating:
4.0

The owner was friendly

Kemar T. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
4.0

Remove old U-Haul lock

Denny L. 
Rating:
5.0

Registration was pretty simple. The gentleman was informative, polite, professional and smiled! I would recommend him and return, if needed.

Winnie Y. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
4.0

Put in lock boxes so as to pick up trucks earlier by phone

Terence C. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
1.0

We received online confirmation that the truck could be picked up at 9:00AM using the 24/7 automated pick up system. When we got there to check in it says it requires someone manual and we had to wait until 10:00AM to get the truck. Called customer service and she was not helpful, saying that it's the location owners fault. Won't rent again.

Tony Y. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
4.0

The truck wasnt in the best shape, definitely needs an alignment to say the least

Kuan-ting T. 
Rating:
4.0

Customer did not leave a comment.

GURPREET M. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Sherlene J. 
Rating:
5.0

Great place. Saves alot of time. Definitely recommend ??

Singh A. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
4.0

It was a good experience

ashish J. 
Rating:
5.0

Staff is very nice!

Jiang W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Amarjyoti D. 
Rating:
2.0

We had picked a location and a vehicle, both got switched on us the day before. Was upsetting. Also the uhaul movers recommended cancelled us the night before - also terrible.

Garth M P. 
Rating:
5.0

Customer did not leave a comment.

PEICAI S. 
Rating:
4.0

Courteous and polite operators, no complaints!

Christopher L. 
Rating:
5.0

excellent service

Kalpeshkumar P. 
Rating:
5.0

Customer did not leave a comment.

Hassan E. 
Rating:
5.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Wei Chun T. 
Rating:
5.0

Very professional staff and great service.

GEORGE S. 
Rating:
5.0

God people to deal with

Terence C. 
Rating:
5.0

No comments

yiu C. 
Rating:
5.0

Customer did not leave a comment.

Allen Thomas P. 
No reviews have been submitted for this location.

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