I was forced to go to a 2nd location to pickup supplies (hand cart, furniture dolly) due to a last minute change to my pickup location on the part of Uhaul. It was pouring rain and I had a strict time schedule with my move but had to go out of my way to detour to another pickup location for these supplies. It would have been nice to be extended a courtesy, i.e. free equipment rental or discount on my truck rental for the inconvenience but I was denied such a courtesy. Also, there was an issue with processing my license which caused the pickup to take much longer than expected.PAMELAS S.
Customer Reviews for Louie Lube Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself was fine and the people were helpful. The location was out of the way and I still had to go to the U-Haul main store, which was more convenient, to pick up the furniture pads I had reserved. One stop works have been more helpful.STEPHEN M.
Customer did not leave a comment.Benjamin B.
Strange place! But great 15 ft truck. In excellent condition! I would come back for the truck. The rest is pretty bad. Communicative organization and location! When I arrived to get the truck there was no one there to check me in, but a few not so nice teen agers! Had to wait outside in freezing weather to get a self check in link. Because they locked the office door from the inside when I went outside for a second lol unbelievable!!! It was annoying and the some! Then when I was on my way returning the truck and was 20min late a lady called me to check on the truck sounding upset or worried. She was concerned when I will return the truck and had no shame to charge me an adirional 20 in late fee. It was ok for me to be waiting for 40min outside to get the truck. Also I filled in the gas to where I got the truck with and got gas charge for $25! Wth? When I came back to the lube shop where the tuck is parked. The parking lot was packed and no space to park the truck. I had to shimmy the truck in a tiny space of where my Mini Cooper was parked. Making things more fun is that the location is on a mini highway and cars fly by. If you new to driving a truck cuidado!Amitai C.
Location was on the side of a busy road, location was closed on a tuesday which was not invitingFrancis H.
I had some concerns with the breaks & tires. There didn't seem to be any traction with the tires, I was swerving and sliding while driving in the rain. Brakes felt semi decent, maybe need to be changed soon as I could hear a grinding noise when breaking. Maybe new Rotors in my opinion. Just a little familiar with those things and maybe just a quick inspection just to make sure everything is good. I could be wrong but just in case. Overall great rental experienceMajesta H.
We will not be recommending uhaul to anyone. Prices are great. But you changed the pick up location and didn't mention it during the confirmation phone call. Put our move behind by two hours and we were not able to load all of our belongings and had to store them to move at a later date. Will need to fly back to NJ and rent a cargo van to finish up.Briann K.
Customer did not leave a comment.Miguel N.
Called them at the last minute (7pm Sat) to drop off here instead of my previously chosen location. They are a towing Co as well so someone will answer 24x7. She worked with me very fast and easy to drop it off in a designated location, send pic and tie off the reservation. Very appreciated process !SUSAN G.
The whole experience from start to finish was awful. I had used U-HAUL in the past for my moving needs, and so decided to again. At pickup, there was no one available on-site to talk to and no indication that the pickup had to be done over the phone. We almost left before trying the business number to see what was going on. And then when we got the rented truck back to my house for the move, we discovered that one of its headlights was out. We brought this to the location's attention and was told they would fix the issue once the truck was returned. Great for the next rentee, but problematic for us. This was a late afternoon move, to 2 and a half hours away. Which meant the driver would be in for a decent commute at night, with one working headlight. I ultimately decided to just pay the late fee to have the truck for a few extra hours the next day to avoid risking the safety of the driver. Epic fail, U-HAUL, and a waste of my money this time around.Elizabeth G.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.Michael W.
Went to pick up the trailer. No one in the shop. Waited for 10 minutes. No one at front desk. I went and hooked the trailer up and then went back to the shop area. Waited another 5 minutes. . . again no one came out from the back of the shop to the front desk area. There was a sign on the shop door saying no one except personnel who work there were to go through the door. Very poor customer service, especially when I had reserved the trailer a week prior to pick up. . . .Craig A.
Great service and professionalTariq M.
I had requested the trailer from the Nanuet location and was notified the day before that it would be located in New Windsor. This location is not conveniently located and was a 45 minute drive from location due to the restrictions of trailers on the Palisades parkway. This is not the fault of the New Windsor location and the staff was very nice and did an excellent job.Gregory M.
Customer did not leave a comment.Roy R.
According to U-HAUL, Louie Lube was supposed to be open on SAT, when I arrived the sign on the door said MON - FRI and I was lucky someone was working in the garage, called the owner who wasn't on site and gave me instructions where to drop off the trailer. I was lucky the guy was working in the garage and he was helpfulMarc B.
After hours drop off. Nothing much to say except that it was very very close to my final destination. The online reservation wizard changed my chosen drop-off location to this one, and it was indeed more convenient.Matthew L.
Everything was excellent!Scott J.
Customer did not leave a comment.BRIE S.
Todo rsta bienElsa P.
Customer did not leave a comment.Ashawna W.
Customer did not leave a comment.David N.