Mobile pick up was the most unnecessarily complicated thing I've ever experienced with picking up a U-Haul. Revisions should be made to ease use.alex P.
Customer Reviews for Louis Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This experience was a nightmare I would not do this to an enemy U-Haul should be ashamed of themselves I went out of my way with multiple reservations Each of which were wrong finally got a wonderful manager Pat and her wonderful colleague desha to assist in honoring the $343 rate at another location however I had to get a hotel so I'm out $83 and I still haven't received my deposit and I've gotten a $50 refund from Pat but nine 10 11 phone calls to the most incompetent group of people I've ever experienced shame on you U-Haul this is not the last site I go blast the inhumane treatment uhaul consistently delivered callously.DAVID F.
Clerk on duty requested we check in with the U-Haul app. The Android app failed to complete. It got hung on "add a picture" for the fuel/mileage. The "Add a picture" button appeared to function but never advanced. Asked clerk to check us in. He did not know how to do that and wanted us to just leave the key with him. Called the U-Haul Customer Service number but while we were on hold we decide to try the app on an I-Phone and managed to complete the check-in. In my experience the Android app fails about 50% of the time. It failed when I tried to check-in on the same truck. Don't count on the Android app working if you're doing after hours.Richard H.
Had to wait 30 mins for approval.Chris R.
Customer did not leave a comment.Saderious J.
The associate who helped was very helpful and extremely friendly. He made the experience much better. Parking was a bit of a challenge especially to leave my car there during rental period.Ali J.