Customer Reviews for Lucky Mojo LLC
(U-Haul Neighborhood Dealer)

37 reviews

2309 Woodhill Dr   Lexington, KY 40509

(859) 207-2176

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: 2 pm - 5 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(859) 207-2176

2309 Woodhill Dr
Lexington, KY 40509

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: 2 pm - 5 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

drop off after hours

brittany D. 
Rating:
5.0

Customer did not leave a comment.

VISHWAS T. 
Rating:
4.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

The man at this location was great! He allowed me to go back to my original drop off location (his) after the place I picked up at changed it randomly on me to some location I wasn't going to be anywhere near.

La Tosha R. 
Rating:
2.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Was originally scheduled at another pick up location and when I arrived the individual let me know my pick up location had changed. Uhaul should sent email to let their customers know that their pick up location has changed.

Christopher S. 
Rating:
3.0

Overall, this is a convenient location to pick up a Uhaul. The people at the location were friendly, but I felt their tone was too casual for such a large move and expensive rental.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA W. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Keep up what you're doing.

Terry G. 
Rating:
4.0

Customer did not leave a comment.

Brett S. 
Rating:
3.0

The truck had some serious mechanical issues. It was loud, had trouble shifting gears, and showed signs of serious exhaust and transmission issues. It really needs to be looked at by a mechanic before it gets rented out again.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Jill L. 
Rating:
3.0

My original reservation time was for 8:00AM on 7/31/21. I made this reservation two weeks in advance and with less than 12 hours before the pick up time, I was told that there was no truck available within 100 miles. This is completely unacceptable and totally unprofessional!! There is no telling how many people you've screwed over due to this incompetency. After this debacle, I will not be using UHaul again for my moving needs.

Jonathan M. 
Rating:
3.0

The driver side door of my 15ft truck was badly damaged upon pickup. As a result, the window on the driver side door was not able to roll up. I drove 6+ hours with a broken window that would not roll up, dealing with road noise, exhaust and debris from the interstate.

Ben S. 
Rating:
5.0

Easy drop off. Left an article in Mom's Attic and they were very helpful in fetching it.

Carl F. 
Rating:
5.0

na

Catherine Z. 
Rating:
5.0

This location could use more signs.

Marilynn H. 
Rating:
5.0

The only thing I'd complain about is the price -- location and customer service were too notch.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
3.0

I didnt get the furniture blankets I paid for. Also, the Uhaul itself was nearly as old as I am. I mean that literally - it was a mid to late nineties model based on the stickering. It didn't have cruise control. I had to drive a vehicle for seven hours with no cruise control, and a chronic strain injury on my right ankle. It sucked. No power windows or mirrors, either, and adjusting the mirrors by hand was very imprecise. No easy way to hook up my phone or GPS, just an AUX port and some cigarette lighters - the flagship phones of both Samsung and Apple right now do not have AUX ports/traditional headphone jacks. The best thing I can say for it is, it WAS very clean, and the AC worked. Please update your fleet vehicles, giving people such old models in the 2020s is shameful. Even a 2010s model would probably have cruise control, power windows and mirrors, and a usb port for your phone.

Isabella S. 
Rating:
2.0

Staff was not helpful, more interested in primary business than Uhaul return.

LOGAN B. 
Rating:
2.0

I had a reservation already and the guy at this location put a new one in.i had 2 reservations and when I turned the truck in I was charged more than the initial quote on the internet .

brenda W. 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

The furniture blankets were not in the truck and we had to go to several locations to find some. This was after the initial location called around and directed us to a specific location.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Clayton J. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
3.0

The name has changed and there was no clear indication of where you were supposed to drop off equipment. I was a bit late, but when I mentioned it to the man in the store he told me that he didn't know anything about that and that he was just there to check in and check out equipment. He was not very helpful.

Rebecca W. 
Rating:
5.0

They definitely went over and beyond to assist my needs. Probably the best experience I have had from uhaul and will always go back to this location from here on out

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Christian R. 
Rating:
3.0

Not labeled as Lucky Mojo. The location was hard to find and if not for the 1 truck they had in their parking lot, I would not have found them.

JENNIFER H. 
Rating:
3.0

Location is for online pick up only and had issues retrieving key from lockbox. Rented an appliance dolly that was missing from cargo compartment.

Stanley S. 
No reviews have been submitted for this location.

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