The drop off location in Lexington,KY, was also very good. My only concern is that the property is a CBD store, and I'm not sure it is appropriate for people of all ages and persuasions to pick up or drop off vehicles at a CBD store. Surely there are other locations more suitable for U Haul service points.Joseph N.
Customer Reviews for Lucky Mojo LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in was easy online and the center got to our vehicle real quickly the next day. Appeciate the extra attention they took to our comments too. Thank you.Marcus G.
Customer did not leave a comment.Melissa M.
The Lucky Mojo LLC location was excellent. I will refer everyone to Lucky Mojo location. Much better experience than previous experience with u haul location at 1200 New Circle RdVirginia L.
Didn't like that I reserved a 10 foot truck at one location and then got an email a few days later with a 15 foot truck at a different location. Don't ok a reservation if that is not what happens.Darrell H.
The key drop off wasn't as described. Some guy came and got my key as soon as I dropped it in the lockbox. So sending one up to the big man hoping you got it.Madisson W.
There was trash in the cab and dirty clothes and food and the cab smelled of urine very strong! This was an absolutely horrible experienceJoshua W.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Strahd M.
Customer did not leave a comment.AYLEIA M.
Customer did not leave a comment.Kedrea H.
No furniture pads available for rent even though they had been ordered. I requested to pick-up at a uhaul center but was directed to pickup at this cannibis shop. Terrible.Stephen K.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.taneka D.
Customer did not leave a comment.Joshua J.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Olyjuwon M.
Maintenance on your trucks, cause these ones didn't have signal lights, no emergency flashers, and the 2nd one has a whiny noise and a vibration so bad we couldn't fully load the truck and I refused to ride in it with my husband I didn't think it was gonna make it, and then I get charged more money because I had to return the first truck cause it was unsafe to drive, they wrote the mileage down for that truck and not the 2 nd one!Andrea D.
Customer did not leave a comment.KRESLY O.
drop off after hoursbrittany D.
Customer did not leave a comment.VISHWAS T.
Customer did not leave a comment.Bruce E.
The man at this location was great! He allowed me to go back to my original drop off location (his) after the place I picked up at changed it randomly on me to some location I wasn't going to be anywhere near.La Tosha R.
Customer did not leave a comment.John K.
Was originally scheduled at another pick up location and when I arrived the individual let me know my pick up location had changed. Uhaul should sent email to let their customers know that their pick up location has changed.Christopher S.
Overall, this is a convenient location to pick up a Uhaul. The people at the location were friendly, but I felt their tone was too casual for such a large move and expensive rental.Laura H.
Customer did not leave a comment.LAWANDA W.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Andrew C.
Keep up what you're doing.Terry G.
Customer did not leave a comment.Brett S.
The truck had some serious mechanical issues. It was loud, had trouble shifting gears, and showed signs of serious exhaust and transmission issues. It really needs to be looked at by a mechanic before it gets rented out again.Timothy A.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Jill L.
My original reservation time was for 8:00AM on 7/31/21. I made this reservation two weeks in advance and with less than 12 hours before the pick up time, I was told that there was no truck available within 100 miles. This is completely unacceptable and totally unprofessional!! There is no telling how many people you've screwed over due to this incompetency. After this debacle, I will not be using UHaul again for my moving needs.Jonathan M.
The driver side door of my 15ft truck was badly damaged upon pickup. As a result, the window on the driver side door was not able to roll up. I drove 6+ hours with a broken window that would not roll up, dealing with road noise, exhaust and debris from the interstate.Ben S.
Easy drop off. Left an article in Mom's Attic and they were very helpful in fetching it.Carl F.
This location could use more signs.Marilynn H.
The only thing I'd complain about is the price -- location and customer service were too notch.Michelle B.
Customer did not leave a comment.Melissa H.
I didnt get the furniture blankets I paid for. Also, the Uhaul itself was nearly as old as I am. I mean that literally - it was a mid to late nineties model based on the stickering. It didn't have cruise control. I had to drive a vehicle for seven hours with no cruise control, and a chronic strain injury on my right ankle. It sucked. No power windows or mirrors, either, and adjusting the mirrors by hand was very imprecise. No easy way to hook up my phone or GPS, just an AUX port and some cigarette lighters - the flagship phones of both Samsung and Apple right now do not have AUX ports/traditional headphone jacks. The best thing I can say for it is, it WAS very clean, and the AC worked. Please update your fleet vehicles, giving people such old models in the 2020s is shameful. Even a 2010s model would probably have cruise control, power windows and mirrors, and a usb port for your phone.Isabella S.
Staff was not helpful, more interested in primary business than Uhaul return.LOGAN B.
I had a reservation already and the guy at this location put a new one in.i had 2 reservations and when I turned the truck in I was charged more than the initial quote on the internet .brenda W.
Customer did not leave a comment.JULIAN S.
Customer did not leave a comment.Kathryn C.
The furniture blankets were not in the truck and we had to go to several locations to find some. This was after the initial location called around and directed us to a specific location.Andrew S.
Customer did not leave a comment.Clayton J.
Customer did not leave a comment.daniel W.
The name has changed and there was no clear indication of where you were supposed to drop off equipment. I was a bit late, but when I mentioned it to the man in the store he told me that he didn't know anything about that and that he was just there to check in and check out equipment. He was not very helpful.Rebecca W.
They definitely went over and beyond to assist my needs. Probably the best experience I have had from uhaul and will always go back to this location from here on outMatthew B.
Customer did not leave a comment.Christian R.
Not labeled as Lucky Mojo. The location was hard to find and if not for the 1 truck they had in their parking lot, I would not have found them.JENNIFER H.
Location is for online pick up only and had issues retrieving key from lockbox. Rented an appliance dolly that was missing from cargo compartment.Stanley S.